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Air Asia Berhad - Malaysia


1,646 Reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia +62-21-2927-0999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,646 Reviews from our TripAdvisor Community

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1,646 reviews from our community

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Showing 1,269: English reviews
Fairport, New York
Level 6 Contributor
299 reviews
105 helpful votes
Reviewed yesterday
NEW

Basic service and flight. Economy legroom was cramped. I am 6'-0" so i can't imagine taller passengers being very comfortable. The flight left close to on time and the crew was actually quite humorous. We were a bit confused by the check in process. It's probably easy after you do it a few times, but we had to weigh our...

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Southeast Asia Economy Singapore - Langkawi

Helpful?
Thank Archited2013
Singapore, Singapore
Level 6 Contributor
4,245 reviews
1,711 helpful votes
Reviewed yesterday
NEW

This was the return leg of a recent short trip to Penang for the family. Being a Sunday afternoon this flight was totally jammed. Not sure of the reason but it ended up being about 30 mins late (perhaps due to congestion in Singapore). Single class A320 as usual for Air Asia. No issues with the kids on board. Check-in...

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Southeast Asia Economy Penang - Singapore

Helpful?
Thank KGB777
Singapore, Singapore
Level 6 Contributor
4,245 reviews
1,711 helpful votes
Reviewed yesterday
NEW

Managed to get a very cheap deal on Air Asia recently from Singapore to Penang, with 6 of us for around $600 SGD (one infant). The flight outbound from Singapore was only about half full so there was plenty of space to stretch out (the way back was completely full though). Arrived pretty much on time too. No complaints.

Southeast Asia Economy Singapore - Penang
Helpful?
Thank KGB777
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 2 days ago
NEW

No frills. Exactly as it says. The seats are small buy otherwise ok, but since the flight isn't long that's acceptable.

Southeast Asia Economy Phuket - Kuala Lumpur
Helpful?
Thank Clayton W
Punaauia, French Polynesia
Level 6 Contributor
68 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Great Airline to save money just took seat + 20kg baggages. Everything on the place you have to pay it is not a problem because it is not really expensive.

International Economy Auckland Central - Kuala Lumpur
Helpful?
Thank Ralph1525
1 review
Reviewed 2 days ago
NEW

it is the cheaper airway fair amount All airline in Malaysia, The crew are friendly and professional , clean seat. food have to pre-oder, if not , hard to get what you wish to eat.

Southeast Asia Economy Kuala Lumpur - Hanoi
Helpful?
Thank Calvin S
Perth, Australia
Level 6 Contributor
80 reviews
49 helpful votes
Reviewed 2 days ago
NEW

Good airline, ground staff in Langkawi efficent and friendly. Used lounge in Kul as had 4 hours to wait. Comfortable, but pretty basic. Travelling Premium Economy Class so had bed from Kul to Perth....very comfortable and slept well. Arrived in Perth on time. As usual though luggeage took a long time to come off the aircraft, and even though it...

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International Economy Langkawi - Perth

Helpful?
Thank janetw148_12
Hyderabad, India
Level 6 Contributor
623 reviews
174 helpful votes
Reviewed 3 days ago
NEW

I took their flight from Kuala Lumpur to Hyderabad on November 20 th along with a friend and the experience was good. The flight was 30 minutes late to start with but it reached on time at Hyderabad Airport. I tried their Curry poff's, Coconut Juice and Tehbotol cold tea and all of them were tasty and priced reasonably.

Asia Economy Kuala Lumpur - Hyderabad
Helpful?
Thank VenkataRayala
Melbourne, Australia
Level 4 Contributor
28 reviews
30 helpful votes
Reviewed 3 days ago
NEW

We had 6 flights in 2 weeks with Air Asia, flying from Melbourne to KL, then side trips to Singapore and Penang. Check in and boarding at Melbourne was a bit disorganised, and the girl at the check in desk was a bit grumpy. She separated my family on 2 different sides of the plane but we were able to...

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International Economy Melbourne - Kuala Lumpur

Helpful?
Thank Twoceesmum
Sydney, Australia
Level 5 Contributor
64 reviews
22 helpful votes
Reviewed 3 days ago
NEW

The crew seemed more interested I their appearance than the passengers. 2 flight attendants seemed to be continuously reapplying lipstick and checking their appearance in hand held mirrors while others has their call light activated for assistance. Worse because the flight was only half full yet the attendants were terribly slow responding.

Southeast Asia Economy Chiang Mai - Kuala Lumpur
Helpful?
Thank Tamara G
See travel tips for airlines
“Pre-book your seats and food so you stay together and you get your food served first.”
Twoceesmum, 19 Jan 2018 | Read review
“Not any choice available for vegetarian meals.”
harmonyhomes2015, 18 Jan 2018 | Read review
“If possible, select your seat when you buy the tickets, so you get a comfortable seat (more legroom).”
, 18 Jan 2018 | Read review
“Choose what you think is comfortable for you”
priyanthi_e, 18 Jan 2018 | Read review
“If you plan to transit using this airlines, please spare some buffer on transit time. You may expect any delay.”
edwardkY2914NU, 18 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Asia Berhad - Malaysia
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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