We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air Asia Berhad - Malaysia


1,927 Reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia +62-21-2927-0999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,927 Reviews from our TripAdvisor Community

Write a Review

1,927 reviews from our community

Filter reviews by popular destinations:
All reviews Kuala Lumpur Singapore Penang Denpasar Langkawi Kota Kinabalu Hong Kong Sydney Bangkok Ho Chi Minh City Coolangatta Perth Phuket Melbourne Jakarta
Traveller rating
Cabin
  • (1,505)
  • (0)
  • (0)
  • (0)
Route
  • (674)
  • (312)
  • (279)
  • (152)
  • (73)
  • More
Language
  • More
Showing 1,506: English reviews
Perth, Australia
Level 5 Contributor
95 reviews
40 helpful votes
Reviewed today
NEW
via mobile

We had previously flown with Air Asia to Indonesia and they were great so we figured it would be fine to fly to Male with them. We were so wrong, about a month after we booked I got sent another itinerary and just figured it was the same as the one we had booked as nowhere did it mention any...

More 
International Economy Perth - Male

Helpful?
Thank Rachel B
2 reviews
2 helpful votes
Reviewed today
NEW
via mobile

The arrivals of both legs ho chi minh city - Penang were ca. 15 minutes earlier than scheduled! Amazing! The legroom is surprisingly comfortable as the full service carrier. The cabin and toilet were so clean. The staffs work so effectively.

Southeast Asia Economy Ho Chi Minh City - Penang
Helpful?
Thank Khai D
Sydney, Australia
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed yesterday
NEW

I am an extremely anxious flyer, so when we realised our tour company had booked us on Air Asia, we tried to change airlines, too late. Our plane was very old but we had a smooth flight. Seats were rather flimsy, but we had enough legroom. Because it's a cheap airline, there were no frills whatsoever. We had to pay...

More 
International Economy Sydney - Hanoi

Helpful?
Thank Jean N
2 reviews
1 helpful vote
Reviewed yesterday
NEW

We are having 5 lines (consist 10 persons in 1 line) in front of us. Didnt know this is a hectic time or busy flight at 12 pm, but i guess, if the airlines open more counter and the staff do a quick check in they will not make us having LOOONG QUEING LINE in baggage drop. Because as we...

More 
Southeast Asia Economy Kuala Lumpur - Jakarta

Helpful?
Thank regina dewi H
Krabi Town, Thailand
Level 5 Contributor
61 reviews
16 helpful votes
Reviewed 2 days ago
NEW

For this prices you get what you booked. Well I flight now many time this direction, but never was in time. Always delayed. Service on board as usual. Staff is friendly. CheckInn and Checkout quick.

Southeast Asia Economy Krabi Town - Kuala Lumpur
Helpful?
Thank divra67
Mumbai, India
Level 5 Contributor
91 reviews
20 helpful votes
Reviewed 4 days ago
NEW
via mobile

We flew by Air Asia flight from KL to COK on 4th April. The flight took off on time and landed a few minutes before the ETA. Flight was comfortable and the cabin crew were courteous and well mannered.

Asia Economy Kuala Lumpur - Kochi (Cochin)
Helpful?
Thank mathewquartet
Hong Kong, China
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 4 days ago
NEW

The FA is good at service and very polite, they sell variety of snacks and beverages. seats are so much better than oother low-cost airline.

Southeast Asia Economy Hong Kong - Kuala Lumpur
Helpful?
Thank nathaliechow
Honolulu, Hawaii
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed 4 days ago
NEW

Considering the competition's prices, Air Asia is a pretty good deal. The base price is very low and everything afterwards you pay for but the price still ends up lower than the competition. Counter staff and flight attendants are very nice and helpful. Biggest drawback is for some reason there is no on-line check-in so lines are long at the...

More 
International Economy Honolulu - Osaka

Helpful?
Thank dohi2018
Canada
Level 6 Contributor
143 reviews
126 helpful votes
Reviewed 4 days ago
NEW

I have never been as disgusted as I am with any airline as I am with Air Asia. How dare they go out of their way to not only spray carcinogenic toxic fumes into the cabin on arrival, but they DO NOT get ANY CONSENT from their paying customers!! What kind of World are we living in now? Corporations are...

More 
Southeast Asia Economy Manila - Kuala Lumpur

Helpful?
1 Thank surfinraw
Kuala Lumpur, Malaysia
2 reviews
Reviewed 5 days ago
NEW

The check in process was speedy as there were no long line ups at the check in counters or at immigration. One of the check in staff was very helpful as I arrived a bit late and I had made a mistake on my web check in. He opened up his counter to help me out quickly. It was also...

More 
Southeast Asia Economy Kuala Lumpur - Siem Reap

Helpful?
Thank hritzukn
See travel tips for airlines
“Pay a little more and choose a seat close to the front.”
jeann332, 21 Apr 2018 | Read review
“Better if you really go with family, make sure you just choose a hot seat and buy a certain seat instead of waiting while check in.”
reginadewih, 21 Apr 2018 | Read review
“If you like poisonous toxic fumes..take a deep breath and inhale...”
surfinraw, 18 Apr 2018 | Read review
“Be extra careful with your booking details.”
TonyT950, 16 Apr 2018 | Read review
“load a tablet with movies etc. bring your own food.”
nzcambo, 15 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Asia Berhad - Malaysia
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

407 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (407)
Viewed
Cabin (37)
Viewed
Airport (87)
Viewed
View from Window (62)
Viewed
Seat (24)
Viewed
Food and Drink (50)
Viewed
Airline Lounge (14)
Viewed
Our fleet (9)
Viewed
Onboard Feature (8)
Viewed
Other (116)