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SriLankan Airlines


2,304 reviews
Headquarters: Airline Centre Bandaranaike International Airport, Katunayake, Negombo Sri Lanka 011 94 77 777 1979 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,304 Reviews from our TripAdvisor Community

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2,304 reviews from our community

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Showing 1,918: English reviews
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed today
NEW

Except for in-flight entertainment which was not working, everything else was good. The flight attendants were polite and well spoken, and all announcements were clear, unlike many other airlines. I would certainly fly this airline again. Your hospitality on board is a prelude to the many wonderful memories we encountered in your beautiful country!

Date of travel: November 2018
Asia Economy Kuala Lumpur - Colombo
Helpful?
Thank covina7
1 review
Reviewed today
NEW

It was an amazing experience travelling with Srilankan airline. I was travelling alone with my 2 year old toddler. Had good experience with the entire crew. Even my bag was not loaded while coming back to Mumbai however the staff took atmost care and helped me. Looking forward for next fly.

Date of travel: December 2018
International Economy Mumbai - Melbourne
Helpful?
Thank Amutraveller
2 reviews
Reviewed yesterday
NEW

Would use this airline again as we found it to be very good value for money, The flight was on time both ways also the staff were very friendly and courteous from personal point of view and this experience would be quite happy to fly with this airline again.

Date of travel: November 2018
International Economy London - Colombo
Helpful?
Thank Kathleen C
Balapitiya, Sri Lanka
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

My dad is 70 years old and after surgery The company asked from us letter form a doctor to get wheelchair It’s a first time I Hearing about something like this They expect us To stop our trip and find a doctor and To fill out their forms to get a wheelchair to the gate in the airport It’s not...

Date of travel: December 2018
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Asia Economy Colombo - Male

Helpful?
Thank 392lilachc
United Kingdom
Level 6 Contributor
203 reviews
138 helpful votes
Reviewed 2 days ago
NEW

I flew this route as my national carrier no longer flies the route other than on Codeshare. The flight to Colombo and return are night flights. The aircraft used appear to be fairly modern. The cabin crew were pleasant and the meals average. I was grateful to be given two white wines when I asked for one; I guess the...

Date of travel: December 2018
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International Economy London - Colombo

Helpful?
Thank F11PSY
Addu Atoll
2 reviews
Reviewed 3 days ago
NEW
via mobile

I am very happy with the service given by the air line. But I am very disappointed with the transit hotel the airline send us. They gave a room with spider webs and dirty. I have conpained through the ticket agent. Hope they will change that soon. Driver who came to take us to the airport asked for money. I...

Date of travel: November 2018
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Southeast Asia Economy Gan Island - Kuala Lumpur

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Thank aminathmausooma
London, United Kingdom
2 reviews
Reviewed 3 days ago
NEW

SL airways have introduced a lengthy questionnaire for people requesting wheel chair assistance backed up with a letter from a GP. This hass to be submitted prior to travel Just to inform people of this as this is the New procedure.

Date of travel: December 2018
International Business Class London - Colombo
Helpful?
Thank priyani55
Herne Bay, United Kingdom
Level 4 Contributor
28 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Check in was 3 hours before the flight which allowed for plenty of time in the business class lounge. The bags were marked priority which meant that they were unloaded first on arrival in Colombo. The lounge itself was operated by BA which meant that it was quite busy and a little untidy. OK but nothing special. The opposite can...

Date of travel: October 2018
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International Business Class London - Colombo

Helpful?
Thank dennis886
London, United Kingdom
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

11 hr flight & Good service Good new aircraft Boeing 747 Reasonable food & spirits, if required at no extra cost

Date of travel: June 2018
International Economy London - Colombo
Helpful?
Thank M S
Chennai (Madras), India
2 reviews
Reviewed 3 days ago
NEW

It was a wonderful experience having the journey through Srilankan airlines from Colombo to Dubai and i didn't get bored till my destination. But, i am not satisfied with food which they serve only the leftovers. Actually, i prefer Non Veg while on board and the food has given only Vegetarian.

Date of travel: September 2018
International Economy Colombo - Dubai
Helpful?
Thank 321mujiburr
See travel tips for airlines
“check your seats when you check in on line”
kathleencR5897VI, 13 Dec 2018 | Read review
“know the rules and regulations early to avoid disappointment. they change from time to time and not informing passengers of the changes.”
priyani55, 11 Dec 2018 | Read review
“ask check-in counter to booked the long space legs seat ..”
164sulimana, 6 Dec 2018 | Read review
“They are meticulous in their gluten-free food, though see comment above”
cumbrianomad, 4 Dec 2018 | Read review
“Avoid using Sri Lankan Airline in case if you have any serious business trip”
adwani_a_k, 29 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About SriLankan Airlines
The country's flag carrier, SriLankan Airlines (UL) operates from a hub at Bandaranaike International Airport (CMB). A member of the Oneworld alliance, the airline was founded in 1978 as Air Lanka. SriLankan Airlines flies to 33 destinations in 20 countries across Asia, the Middle East, Europe and Oceania. Including its codeshare agreements with 17 carriers, it serves almost 100 destinations in 49 countries. The airline's fleet of 24 aircraft includes planes with one-cabin Economy Class configurations as well as planes configured with both Business Class and Economy Class cabins.

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