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Vistara
Headquarters: 10th Floor, One Horizon Centre, Golf Course Road, Sector 43, Gurugram, New Delhi India 122003
Overview
3.53,545 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About Vistara
Headquarters: 10th Floor, One Horizon Centre, Golf Course Road, Sector 43, Gurugram, New Delhi India 122003

Airline Summary

Vistara (UK) is an Indian full-service carrier that operates from its hub at Indira Gandhi International Airport (DEL). The airline is a joint venture between Tata Sons and Singapore Airlines (SQ) and inaugurated service in January 2015. Vistara serves 24 destinations across India with a fleet of Airbus A320ceo and neo version aircraft configured with Business Class, (India’s only) Premium Economy and Economy Class cabins.
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3545Reviews
1242Photos
100Tips
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kunalramchandani wrote a review 7 Jun
32 contributions19 helpful votes
London - New Delhi
International
A pathetic excuse of an airline. Booked for my in laws who were stranded on the plane for hours, which was finally cancelled due to a plane fault. It has been weeks since, and after committing to paying us in full for the flights we paid for many times, they are now offering us
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vistara-India, Guest Relations Manager at Vistara
Responded 2 weeks ago
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patrick wrote a review 5 Jun
Belfast City Region, United Kingdom38 contributions3 helpful votes
New Delhi - Varanasi
Domestic
Onboard service was super but the lounges they use are absolutely packed with other airline passengers. I'd travel with them again and go to Costa.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angel T wrote a review 3 Jun
1 contribution
New Delhi - Kochi (Cochin)
Domestic
Worst airline ever! With worst customer service. Once you have a problem , they will give you the worst service ever. They lost our luggage and they wouldn’t let us make a report for lost .They have a useless website where you can track nothing. Customer service which will never
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Vistara-India, Guest Relations Manager at Vistara
Responded 3 weeks ago
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Climber12395721651 wrote a review 1 Jun
1 contribution
Kolkata (Calcutta) - Bengaluru
Domestic
Cabin crew behaviour very bad, service very bad, I personally recommend other airlines, food quality very bad,vistara airlines provide food quality very poor, personally I request aboved food,I request Air India airlines provide quality service,
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Vistara-India, Guest Relations Manager at Vistara
Responded 3 weeks ago
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wanderer52987927346 wrote a review May 2024
1 contribution
Srinagar - New Delhi
Domestic
Absolutely horrible and pathetic - Please don’t use this flight - stick to Indigo. Our flight was delayed by 4 hours and then canceled, they didn’t give any accommodations and the rescheduled flight was for the next day. When we explained to the staff that all hotels are booked
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Vistara-India, Guest Relations Manager at Vistara
Responded 3 weeks ago
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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This stff member plainly refused to help in priority check in. Instead asked me to take help from other passengers
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This staff member at the counter was stuck with her processing. Her counter was lying vacant for many minutes, but there was no assistance.
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Patrick wrote a tip 5 Jun
"Business class was definitely worth the cost."
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Climber12395721651 wrote a tip 1 Jun
"I recommend airlines airindia express, vistara airlines behaviour very bad experience,they don't passenger value......"
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Tourist68391589755 wrote a tip May 2024
"It is the best airlines in this world and start from Mumbai to rajkot and rajkot to Mumbai every day"
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sagar c wrote a tip May 2024
"Don't ever travel with this airlines, Their employees can harass you anytime, by asking for extra money for seats etc"
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shailja p wrote a tip May 2024
"Airline staff needs to be more professional."
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