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Vistara

3,530 reviews
Headquarters: 10th Floor, One Horizon Centre, Golf Course Road, Sector 43, Gurugram, New Delhi India 122003
Overview
4.03,530 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About Vistara
Headquarters: 10th Floor, One Horizon Centre, Golf Course Road, Sector 43, Gurugram, New Delhi India 122003

Airline Summary

Vistara (UK) is an Indian full-service carrier that operates from its hub at Indira Gandhi International Airport (DEL). The airline is a joint venture between Tata Sons and Singapore Airlines (SQ) and inaugurated service in January 2015. Vistara serves 24 destinations across India with a fleet of Airbus A320ceo and neo version aircraft configured with Business Class, (India’s only) Premium Economy and Economy Class cabins.
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Chetan p wrote a review Yesterday
14 contributions4 helpful votes
London - Ahmedabad
International
Where do i start and where do i stop explaining about my experience with the airline. From ground staff to customer service agents and everyone in between, no one wants to provide service or talk to passergers in a professional manner. Attention to detail is not something the airline gives importance to, use of common sence is something that doesn't come straight away for the staff at various levels, providing service on board or with ground staff team is not done in a polite manner but rather with anger, frustration, unprofessional, arrogance manner. Attitiude is shown towards passengers in such a way that it would not make any difference to the airline if one or more passanger doesn't fly with themagain. if you are raising your concerns with the ground staff you are told the longer you are in argument with them the longer it will take to get your baggage delivered. The airline does not manage things at various stages in appropiate manner - passanger who has boarding time for 1:30pm are way behing and for 3 pm are first in line. Passangers for both these times are standing togather. The airline staff at the ground level point blankly proves you wrong even if you know the situation - all of our 6 check-in bags were not loaded onto the connecting flight to Ahmedabad, but we were told at Ahmedabad that security has kept our all 6 bags for checking because of items in them. they damaged 2 of our bags and upon providing evidence the senior ex of customer relation says it's general ware and tear.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vistara-India, Guest Relations Manager at Vistara
Responded yesterday
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Navigate38784180781 wrote a review 28 May
1 contribution
Mumbai - Hyderabad
Domestic
Very Worst Flight . No information on time provides. No notification and information from flight. Misleading passengers
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Vistara-India, Guest Relations Manager at Vistara
Responded yesterday
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Venture33199819920 wrote a review 28 May
1 contribution
New Delhi - Ahmedabad
Domestic
Very bad experience very much bad No refund from this flight no one is helping Customer supports are baddd Worst experience Please don’t go
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Vistara-India, Guest Relations Manager at Vistara
Responded yesterday
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tourist68391589755 wrote a review 28 May
1 contribution
Mumbai - Thiruvananthapuram (Trivandrum)
Domestic
It Is the world's best airline with the best services and they should start an airline from Mumbai to rajkot and rajkot to Mumbai it will do very well
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NorthStar25700804396 wrote a review 27 May
1 contribution
Mumbai - New Delhi
Domestic
So i was travelling from mumbai to delhi, via flight number UK 940 (Vistara). I was waiting for my bag for almost 40 mins, till all the bags got over at the pickup area. No one from the staff came and informed me that my baggage got stopped at mumbai airport. Then i visited the enquiry counter then i got to know about the situation, after almost waiting for 1 hour. Also to tell me the problem they took 30 minutes more. Just calls going around and around. And they are now asking me to come and pick my bag tomorrow and not delivering it to my house. The main concern was if there was any problem with the bag, someone from the team should come and told me while i waited for 40 mins at the belt. The duty officer name was - Ravi Sharma at the desk. Also Ravi sharma was too rude to the customers.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Vistara-India, Guest Relations Manager at Vistara
Responded 2 days ago
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123456
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This stff member plainly refused to help in priority check in. Instead asked me to take help from other passengers
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This staff member at the counter was stuck with her processing. Her counter was lying vacant for many minutes, but there was no assistance.
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Tourist68391589755 wrote a tip 28 May
"It is the best airlines in this world and start from Mumbai to rajkot and rajkot to Mumbai every day"
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sagar c wrote a tip 18 May
"Don't ever travel with this airlines, Their employees can harass you anytime, by asking for extra money for seats etc"
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shailja p wrote a tip 14 May
"Airline staff needs to be more professional."
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Dame wrote a tip 9 May
"They are not transparent, are very unfair with refunds. If you cancel your ticket due to an emergency, forget about refund. They eat away yo"
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Vacation53370390495 wrote a tip 8 May
"I had travelled with lost of airlines but I can say the vistara one the best best flight to travel. "
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Round TripOne-wayMulti-city
Depart
Thu, 13/06
Return
Thu, 20/06
Travellers
1, Economy