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Virgin Atlantic Airways


10,846 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,846 Reviews from our TripAdvisor Community

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10,846 reviews from our community

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Showing 10,525: English reviews
Williamstown, Massachusetts
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Whether one travels Economy or Business Class , one is treated like a VIP by the staff of Virgin Atlantic. Flying Virgin is the best sky experience!

Date of travel: November 2018
International Business Class Boston - Johannesburg
Helpful?
Thank 964ginnyg
Brooklyn, New York
Level 5 Contributor
61 reviews
36 helpful votes
Reviewed yesterday
NEW

Having done this a couple of times, I highly recommend flying from NYC to London during the daytime instead of taking the horrible overnight red eye flight. I understand the issues--it does mean another night in a hotel and it does mean missing a day of sightseeing. However, to me a red eye flight mainly means a miserable sightseeing day...

Date of travel: November 2018
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International Premium Economy New York City - London

Helpful?
Thank GeneBrooklyn_NewYork
London, Canada
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

First time using this seating ....it is actually premium delight a new seating plane on virgin plane At an extra £30 it offers priority entry on plane and extra leg room.

Date of travel: October 2018
International Premium Economy London - New York City
Helpful?
1 Thank oceaneblu
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

To get the comfort I think you would need to go premium or business. Economy was a lot to be desired. Try and get an aisle seat for some sort of comfort. The service wasn't the best on this occasion if it rushed it was slow.

Date of travel: June 2018
International Economy London - Montego Bay
Helpful?
2 Thank Netty B
Tulsa, Oklahoma, United States
Level 4 Contributor
43 reviews
8 helpful votes
Reviewed yesterday
NEW

They were polite when we entered the plane. The crew were friendly and! GET THIS! They gave us complimentary wine and spirits! The food was actually good and edible. We fly Virgin Exclusively when we go to England.

Date of travel: September 2018
International Premium Economy Atlanta - Manchester
Helpful?
1 Thank motrv8
Ipswich, United Kingdom
Level 5 Contributor
61 reviews
11 helpful votes
Reviewed yesterday
NEW

Seats are spacious and comfortable. Staff are so helpful and pleasant. Nothing is too much trouble. Always service with a smile. Food is very good. Drinks are served in real glasses.[not plastic] Stainless steel cutlery. Everything is done to the highest standard. Highly recommend.

Date of travel: November 2018
International Premium Economy London - New York City
Helpful?
1 Thank karenwesterhill
Level 2 Contributor
7 reviews
6 helpful votes
Reviewed yesterday
NEW

After a number of years we returned to Virgin Atlantic only to find disappointment in the service. Having taken over six former Air Berlin aircraft and so say referbished them we were unfortunate to be allocated their first of their attempt. It all started at check-in. The selfsevice was intermittent and after being stuck behind 4 passengers who tried their...

Date of travel: November 2018
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International Economy London - Grenada

Helpful?
Thank Naked-Pepper
Level 3 Contributor
21 reviews
11 helpful votes
Reviewed yesterday
NEW

We loved our flight on Virgin Atlantic, the economy seating was comfortable with excellent and varied food options. We actually struggled initially to choose which main course we wanted. I was very comfortable (although not the tallest lad) and managed to have a sleep. The flight landed ahead of schedule despite departing 45 minutes late, which is always great. All...

Date of travel: November 2018
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International Economy London - San Francisco

Helpful?
Thank George S
Exeter, United Kingdom
Level 4 Contributor
49 reviews
24 helpful votes
Reviewed yesterday
NEW

Flight was only half full, the crew had all the time for us.Nothing too much trouble.I can not eat Cheese and both the meal going out (tea was cheese sandwiches and the return breakfast hot cheese croissant) however they were great and were able to find an alternative.The flight was on time Congratulations

Date of travel: December 2018
International Economy London - Orlando
Helpful?
1 Thank Helen6572
London, England, United Kingdom
Level 3 Contributor
21 reviews
8 helpful votes
Reviewed yesterday
NEW

Great service and care taken. One complaint when landing in St Lucia to offload passengers. It is not possible for Tobago passengers to have a drink, no glass of champagne nothing. Bottled water is often not available either. Apart from that I must say I enjoy flying Virgin and it is my first choice.

Date of travel: December 2018
International Business Class London - Tobago
Helpful?
1 Thank Sandra S
See travel tips for airlines
“Book WAY in advance for best prices. Service is great no matter what.”
motrv8, 18 Dec 2018 | Read review
“Choose Economy Premium”
karenwesterhill, 18 Dec 2018 | Read review
“Really check the seating plan and book ahead.”
Naked-Pepper, 18 Dec 2018 | Read review
“Book seats and choose upstairs behind Premium”
Helen6572, 18 Dec 2018 | Read review
“Sit back and enjoy the virgin atlantic experience.”
PhilR1716, 18 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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