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Virgin Atlantic Airways


7,468 Reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England +44-0344-209-7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,468 Reviews from our TripAdvisor Community

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7,468 reviews from our community

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Showing 7,252: English reviews
Pontypridd, United Kingdom
Level 3 Contributor
13 reviews
29 helpful votes
Reviewed today
NEW

Initially our flight from Heathrow to Cancun was due a stop-over in Detroit. This was changed by Virgin offering two alternatives via Atlanta. Option 1 departed at 11:00, Option 2 departed at 12:35. I chose option 1 as this provided us with more chance of catching our connecting flight. Despite choosing option 1 and paying for extra legroom seats, choosing...

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International Economy London - Atlanta

Helpful?
Thank Darren P
Roydon, United Kingdom
Level 3 Contributor
21 reviews
11 helpful votes
Reviewed today
NEW

The airline staff at both ends of my flight were absolutely wonderful. They are so helpful and nice. As I am a senior citizen (although I do not want to be) We seniors boarded with the business class so no pushing or shoving. WONDERFUL FULL MARKS TO STAFF. Coming back we had a few problems with the plane but the...

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International Economy London - Lagos

Helpful?
Thank Kathleen A
Shrewsbury, United Kingdom
Level 6 Contributor
114 reviews
42 helpful votes
Reviewed today
NEW

Our flight with Virgin was great. The seating was good even thought the people in front kept putting their seat back.The staff were very friendly and efficient. The in-flight entertainment was excellent with an up to date section of films.which made our journey not seem so long. Virgin are also very plastic conscious asking you to keep your glasses if...

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International Economy London - Johannesburg

Helpful?
Thank Rosebud388
Warboys Cambridgeshire
Level 5 Contributor
77 reviews
46 helpful votes
Reviewed today
NEW

Good bag drop and easy to find the leaving gate. The staff were helpful and knew what they were doing, no wasted time. It is a pity the the flight was not all the way to Cape Town, my final destination. I also had to collect my suicase and walk to the domestic departure gates.

International Economy London - Johannesburg
Helpful?
Thank L M W
Westbury, United Kingdom
Level 6 Contributor
195 reviews
81 helpful votes
Reviewed yesterday
NEW
via mobile

One of our sons upgraded us to premium on the way out as it was my 60th Birthday and it was a great ‘present’. We flew back economy and even though Virgin Atlantic is better than other long haul airlines we have flown with, the difference in premium is marked. Excellent space and leg room. Very attentive cabin crew and...

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International Premium Economy London - Hong Kong

Helpful?
1 Thank Trevor W
Keswick, United Kingdom
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW

Standards seem to be holding up on what I suspect is becoming a rather profitable section of the Aircraft, just up front, but not quite there yet 'know wharra mean gov' Is it me, or are the seats shrinkin again ? Looking forward to my return flight next Monday night all the way to Manchester from JFK .

International Premium Economy London - New York City
Helpful?
Thank minniemark1
Chester, United Kingdom
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed yesterday
NEW

Our flight was excellent. The plane had some empty seats so we were able to enjoy more elbow room than normal. The flight staff were brilliant and as it was Easter week end had special competitions for the children and easter eggs. They went out of their way to ensure we all enjoyed the flight. Food was excellent, as usual...

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International Economy Manchester - Orlando

Helpful?
Thank johnbarnon
London, United Kingdom
Level 5 Contributor
57 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

Flown thrice with virgin Atlantic, the whole experience from the check in crew to the flight crew, was professional and you felt taken care off. The care and attention shown by the flight crew it was not just reserved for those in premium classes but across the board.Virgin Atlantic is my go to for transatlantic flights.

International Premium Economy London - New York City
Helpful?
1 Thank Lillian O
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Great flight ,food was excellent,amazing in flight entertainment to choose from.The crew were very helpful and the sears had good space. The only down side was the wait in Las Vegas customs which was about and 1.5 hr wait.

International Economy London - Las Vegas
Helpful?
Thank Maria D
Level 4 Contributor
28 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

First time in business class and was very impressed with the whole experience... Upper class wing not well sign-posted and driver got a bit lost but once there was great - checking and through security in <5 mins! The lounge was mood-lit and had many areas to chill. Got a facial and sat down to a couple of cocktails and...

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International Business Class London - Hong Kong

Helpful?
Thank Christopher L
See travel tips for airlines
“book early”
418kathleena, 23 Apr 2018 | Read review
“Don't fill in any of these dopey questionaire's”
minniemark1, 22 Apr 2018 | Read review
“Get to the Airport in plenty of time and try to enjoy the whole experience.”
johnbarnon, 22 Apr 2018 | Read review
“do not book rows 7 or 8 on the VS15 or VS25 flights in the 747”
ReeseBowen, 22 Apr 2018 | Read review
“Book well in advance if possible”
AdrianC683, 22 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).
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