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Vietnam Airlines

8,257 reviews
Headquarters: 200 Nguyen Son Str., Long Bien District, Hanoi Vietnam
Overview
3.58,257 reviews
Travellers' Choice 2018 Winner
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About Vietnam Airlines

Airline Alliance

SkyTeam
Headquarters: 200 Nguyen Son Str., Long Bien District, Hanoi Vietnam

Airline Summary

The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)
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Michael K wrote a review 14 Apr
Melbourne, Australia110 contributions81 helpful votes
Melbourne - Hanoi
International
Really enjoyed our flight to Hanoi, from check in, the lounge experience, the flight and the very attentive crew. Yes we treated ourselves to business class and all aspects of the flight were amazing.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Wyatt B wrote a review 13 Apr
1 contribution
Da Nang - Hanoi
Domestic
I am of Vietnamese origin, me and my family we have 8 out of 3 places to store and no room to store our cabin suitcases because of the people who take up all the space, and the company doesn't dare say anything about it and we have to put our luggage back on the plane, I've been taking Vietnam Airlines since I was little and these are the last time I take this company
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Timothée C wrote a review 8 Apr
3 contributions2 helpful votes
Paris - Jakarta
International
Terrible experience and service! First flight was cancelled, then second one delayed. No care about the customers, we had no infos, no contact, only empty promises. Vietnam Airlines team in Paris was terrible and under staff, they made us wait 5 hours before telling us our flight was cancelled. Then they took around 2/3hours more to give us the new « plan » (hotel or taxi + nez flight tomorrow). But this is not the end! Then we finally got to Ho Chi Minh (end destination for some passengers but only a layover for many). Here it was again telle same nightmare: flights that were promised in Paris weren’t existing anymore or were already full. Vietnam Airlines staff in Ho Chi Minh airport were again understaffed and terrible, speaking badly to people, not caring at all about the passengers and their trips, no communication or any empathy. To conclude: don’t take Vietnam Airlines, even if it can be cheaper than other companies, you will loose time, energy and money (hotel rooms, other flights…).
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Darren Schneider wrote a review 6 Apr
Melbourne, Australia47 contributions44 helpful votes
Melbourne - Hanoi
International
Our flight to Vietnam (4 of us) and return on their Boeing 350. Seat configuration in premium economy is 2-4-2. Our flight to Vietnam we sat row 12 and 14 on the side. One seat in row 14 TV monitor didn't work and the seat was loose and wobbled. Hostess on our (right) side of the plane was quite rude and seemed like she hated her job. Leg room and seat tilt was great, much better than economy. Food was only mediocre. Plane cabin looks very tired with duct table holding the arm rests together, seat pockets ripped and in overall poor condition. Flight home we all sat row 14 in the middle. Upon arrival at the airport for check in we were informed one of our seats the TV monitor controls was broken. The hostess on this flight was much nicer this time. Overall a disappointing flight experience in premium economy in planes that needs work to get them back up to the quality they once were and their meals require a quality update also.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John R wrote a review 5 Apr
1 contribution
Nha Trang - Sydney
International
No problems encountered during our flights.Little delay in checking into Nha Trang but otherwise smooth flight.Entertainment was great and food was delicious.Plenty of water issued and staff were very helpful and attentive.This is the fourth time we flown with Vietnam Airlines and will do so again!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wyatt B wrote a tip 13 Apr
"do not use this company because if you have a problem they will not be able to do anything for you"
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Timothée C wrote a tip 8 Apr
"Don’t take Vietnam Airlines"
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DaveA66 wrote a tip 3 Apr
"Pay for premium economy! Any future long flight we will, also will put more effort into reviewing airline first"
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Tiffany W wrote a tip Mar 2024
"Just don’t book with this airline. "
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Christine T wrote a tip Mar 2024
"Book another airline. "
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Round TripOne-wayMulti-city
Depart
Sun, 05/05
Return
Sun, 12/05
Travellers
1, Economy