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Vietnam Airlines
Headquarters: 200 Nguyen Son Str., Long Bien District, Hanoi Vietnam
Overview
3.58,306 reviews
Travellers' Choice 2018 Winner
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About Vietnam Airlines

Airline Alliance

SkyTeam
Headquarters: 200 Nguyen Son Str., Long Bien District, Hanoi Vietnam

Airline Summary

The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)
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David Moore wrote a review 20 Jun
1 contribution8 helpful votes
Ho Chi Minh City - Melbourne
International
Overall pleasant airline but on both trips (Melb to Ho Chi Minh and return) the toilet doors were faulty showing vacant when they were occupied which caused quite a few embarrassing moments and breaches of privacy. The other issue was the return flight home at night to Melbourne with the overhead lights at full brightness for at least 5 hours, When I asked the stewardess if they could turn them off so we could sleep (this is a health and safety issue), her reply was, they could not but she did try to stick paper over to them but that did not work. Eventually some the female stewardesses were given a lesson on how to dim the lights by the senior staff member and we tried to sleep the remaining few hours with dimmed lights. Pity staff did not know how to dim the lights and did not have the training to dim them on a night flight which would have made the 8.5 hour flight bearable.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Scenic49429335205 wrote a review 16 Jun
Ho Chi Minh City - Sydney
International
1. My partners’ suitcase never made it to the next flight. How? 2. This airline made us last to everything since it delayed every time. We had 6 flights with them.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nitesh s wrote a review 14 Jun
25 contributions2 helpful votes
Mumbai - Ho Chi Minh City
Southeast Asia
Worst on-boarding experience due to ground staff with Vietnam airlines flight VN - 978 from Mumbai The flight was supposed to on board at 11pm, but it ended up on boarding at 1am. Thats fine there was a delay But the lady at on boarding counter was had the worst attitude in the airlines industry ever. She didn't let infants on board first and was adamant that infants too will have to come in the queue. Despite pleading her that infant has been sleeping and we had super senior citizens but she used foul language against infant and my family. Worst experience ever at Mumbai Airport. I don't know how such badly trained employees are hired by Vietnam airlines and Mumbai airport as ground staff. Across the world infants are given priority boarding as they are small infants so that they've a safe and good journey. This is the worst experience at Mumbai Airport ane authorities should look into it
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Navigate40349059247 wrote a review 14 Jun
New Delhi - Denpasar
Asia
Pathetic and unfair trade practices. If you move along with your family, They will charge you extra to make you sit together otherwise they threaten to make you sit randomly in aircraft Very rude and unprofessional ground staff too
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Leo M wrote a review 13 Jun
Melbourne, Australia
Melbourne - Ho Chi Minh City
International
Me, my wife, my three sons went on this flight to ho chi min and the caught another flight to germany to see my papa. Vietnam airlines is good, cheap and tasty (as in food), my youngest son went to the toilet with me and got the toilet jammed with toilet paper. We are really sorry about that. The entertainment was good my sons were watching cocomelon (even though two of them was 11 and 8) they were playing angry birds and subway surfers. My youngest sons had their favorite meal, BUTTER CHICKEN!!! Then my middle son got diabetes from your overloaded desert but that was fine he recovered. We are sorry when my oldest son raged when a bot beat him a snakes and ladders and broke the screen. Overall this flight was 10/10. Truly yours, His papa
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Vali của tôi bị ném vỡ
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Vali của tôi bị ném vỡ
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Some random kid playing snake on their nokia
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nitesh s wrote a tip 14 Jun
"Don't book "
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Flyer48128632566 wrote a tip 6 Jun
"Should clear information where the luggage collects if checked in directly to the last destination why the customer trouble should inform. "
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Paul M wrote a tip 4 Jun
"Definitely try this airline"
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Katherine K wrote a tip May 2024
"If your flight gets cancelled, you are on your own! Don't fly this airline."
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Lisa F wrote a tip May 2024
"book with another airline"
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