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United Airlines


35,406 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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35,406 Reviews from our TripAdvisor Community

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35,406 reviews from our community

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Showing 31,068: English reviews
Pune, India
Level 6 Contributor
212 reviews
16 helpful votes
Reviewed today
NEW

While boarding the flight from Frankfurt to Washington, was brusquely advised to sit down at a nearby seat as pointed out by a tough looking lady and to wait till my zone was called. In the meantime boarding was on. After waiting for quite some time,as my zone number had not yet been called I again went up to her...

Date of travel: December 2018
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International Economy Frankfurt - Washington DC

Helpful?
Thank akjeth
Reading, United Kingdom
Level 6 Contributor
267 reviews
99 helpful votes
Reviewed yesterday
NEW

Check in and boarding was on time and efficient. Flight was comfortable. Seat and legroom was average. Meals were fine and plenty of drinks services. Staff were honestly and genuinely friendly and helpful (some of the best customer service in the air I've ever had) Entertainment system was fine (not the best choice/selection) could have been more options and my...

Date of travel: November 2018
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International Economy London - Newark

Helpful?
Thank Hazel P
Tampa, Florida
Level 6 Contributor
997 reviews
246 helpful votes
Reviewed yesterday
NEW

Flew the Auckland to SFO flight, a 12 hour trip. The plane is a 787 updated to Polaris business class specs which means 1-2-1 seating in the front cabin. The Polaris seating is Left/Right handed, meaning the seats are either on the left with the counter on the right or vice versa. This means that along the window, every other...

Date of travel: December 2018
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International Business Class Auckland - San Francisco

Helpful?
Thank LDavidMarquet
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1 review
Reviewed yesterday
NEW
via mobile

From customer service that gives you “answers” completely unrelated to your questions and are completely useless/unwilling to help or even act with symathy to sleezy tecniques such as moving dlight departure time each 40 min for six hours already...is completely unprofessional. This is the second time it happens to me with this airline in 8 months. I have learned my...

Date of travel: December 2018
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Domestic Economy Seattle - San Francisco

Helpful?
Thank Milica N
Louisville, Kentucky
Level 4 Contributor
44 reviews
26 helpful votes
Reviewed yesterday
NEW

Our recent flight from Frankfurt, Germany to Washington, DC was good in all respects except one. The plane was clean, legroom was adequate, the entertainment options were excellent, and the onboard staff pleasant and efficient. The one negative was that the food was terrible. I fly fairly often, and don't expect a whole lot of the food I get in...

Date of travel: December 2018
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International Economy Frankfurt - Washington DC

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Thank INtravelguy
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed yesterday
NEW

It's getting ridiculous how airlines are trying to maximize the number of people on a flight. They basically are sacrificing comfort and in my opinion safety. I'm 6'1" and my knees were digging into the seat in front of me and I could not sit back comfortably. It could not have been a picnic for the person in front of...

Date of travel: December 2018
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Domestic Economy Greenville - San Diego

Helpful?
Thank jaybass1969
Alton Bay, New Hampshire, United States
Level 4 Contributor
28 reviews
19 helpful votes
Reviewed yesterday
NEW
via mobile

Recently flew from Boston to San Francisco for part of a longer vacation to Hawaii and Australia. It happened to be during the wildfires in both northern and southern California. Two days before our flight, United started texting us asking us to change our flight to a later day. Seems with all the canceled flights they were trying to get...

Date of travel: November 2018
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Domestic Business Class Boston - San Francisco

Helpful?
Thank susansV3542CX
New York City, New York
Level 2 Contributor
7 reviews
9 helpful votes
Reviewed yesterday
NEW

I flew to Austin for a seven day bike touring trip through Texas Hill Country. I was very apprehensive about checking my bike with United and nervous about the extra fees they might charge. When I arrived at the desk to check in the staff was very friendly and knowledgeable about checking my bike (wrapped in a large bike box)....

Date of travel: March 2018
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Domestic Economy Newark - Austin

Helpful?
1 Thank evelynpj
McLean, Virginia, USA
Level 4 Contributor
39 reviews
23 helpful votes
Reviewed yesterday
NEW

United seems to be set to follow other star alliance partners and on this flight I was privileged to get a premium plus seat on my way to Washington. It made economy plus look cramped, I loved the extra width, leg space and the extra recline, but what was really great was the size of the screen: It was bigger...

Date of travel: December 2018
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International Economy Frankfurt - Washington DC

Helpful?
Thank Michel P
Brandon, Florida
Level 5 Contributor
57 reviews
26 helpful votes
Reviewed yesterday
NEW

Best thing about this flight was it was on time. Other than that, it was tight-seat typical. Have to say that the crew was friendly.

Date of travel: December 2018
Domestic Economy Tampa - Washington DC
Helpful?
Thank deer649
See travel tips for airlines
“Avoid it to the extent possible”
akjeth, 17 Dec 2018 | Read review
“I've flown Delta and Air Canada this year without any issues.”
jaybass1969, 16 Dec 2018 | Read review
“Check in ASAP to insure that you sit together. Otherwise, a middle seat is a certainty.”
deer649, 16 Dec 2018 | Read review
“Have a meal prior to flying as the food was just so so.”
Popopx3, 16 Dec 2018 | Read review
“Try to sit long haul on Economy Plus seats.”
herv_b231, 16 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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