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United Airlines


27,289 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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27,289 Reviews from our TripAdvisor Community

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27,289 reviews from our community

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Showing 23,736: English reviews
Baytown, Texas
Level 6 Contributor
741 reviews
455 helpful votes
Reviewed today
NEW

After flying on 17 aircraft owned by many carriers in 30 days I realized how bad we get treated on American owned carriers. In other countries the planes are loaded quickly and efficiently by smiling faces who can speak more than airline policy. They are helpful and appreciative. The planes of foreign flags are clean and normally newer than we...

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International Business Class Sydney - Houston

Helpful?
Thank cokerbud
Lutz, Florida
Level 6 Contributor
245 reviews
64 helpful votes
Reviewed today
NEW

This is the third flight on United over the last year- don't do it. First of the day flight cancelled until the following day, then delayed on top of it all.

Domestic Economy Tampa - Houston
Helpful?
Thank Kathryn B
Tucson, Arizona
Level 6 Contributor
720 reviews
3,668 helpful votes
Reviewed today
NEW

Cannot remember when we were last this comfortable in economy. I think when the seats are two by two, it definitely makes a difference. Also, this flight was under two hours long. The seats were not that narrow, and there seemed to be more space for legs. The flight attendant was professional, friendly and helpful. She helped everybody get their...

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Domestic Economy Chicago - Harrisburg

Helpful?
Thank NYU62
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Long Beach, California
Level 5 Contributor
48 reviews
27 helpful votes
Reviewed today
NEW
via mobile

My sister and I traveled first class to Kona as far as I am concerned couch was treated better then we were. First if you travel non international you can not use the club only if you pay extra,we have traveled first class on other airlines were the club was included.Second they only had 2 bottles of champagne which was...

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Domestic First Class Los Angeles - Kailua-Kona

Helpful?
Thank Jacque H
Level 4 Contributor
24 reviews
4 helpful votes
Reviewed today
NEW

My experience suggests that United no longer believes in customer service, although I cannot speak for upgraded classes. Landing in Munich in transit from Lubliana, I looked for a United service desk to get boarding passes for the rest of the trip. An airport porter finally told me that I'd have to go through security to find an agent. An...

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International Economy Munich - Washington DC

Helpful?
Thank Cecile N. Y
Tucson, Arizona
Level 6 Contributor
720 reviews
3,668 helpful votes
Reviewed today
NEW

Last September we had a true nightmare flight with United, and afterwards, we decided to cash in our many miles, and go back to American. Reading the reviews, made us even more determined to part ways. However, I must admit that the two flights we took yesterday (6/16) were really surprisingly very nice, without any issues or problems. The gate...

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Domestic First Class Tucson - Chicago

Helpful?
Thank NYU62
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2 reviews
1 helpful vote
Reviewed today
NEW
via mobile

I've used united 3 times each time going from London Heathrow to Newark and then Newark back to Heathrow (I have now learnt my lesson). First time I used them was Nov 2016. Flying out of Heathrow is always fine no issues, all 3 times have been pleasant flights out, on time and happy air crew BUT our return flights...

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International Economy Newark - London

Helpful?
1 Thank steff N
Houston, Texas
Level 3 Contributor
24 reviews
10 helpful votes
Reviewed today
NEW

Recently went on a nonstop flight to Honolulu on United with my family. For some reason, United doesn't feel that it needs to provide meals on an eight hour flight. Instead they offer meals and snacks that you can purchase. Since we were traveling with 4 children this was an issue. Additionally they only came around for drink service twice...

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Domestic Economy Houston - Honolulu

Helpful?
1 Thank Mabonifazi
Clermont, Florida
2 reviews
Reviewed today
NEW

I love that United has a direct flight to and from Dulles Airport. I was able to get in around 3 the day before my presentation, quickly get my rental from Enterprise, check out everything at the office and head to the hotel (Dulles Hilton, another find!). Next day do the presentation, leave at 4 and make the 5:30 direct...

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Domestic First Class Orlando - Washington DC

Helpful?
Thank kathybardsley
Chicago, Illinois, United States
Level 4 Contributor
41 reviews
8 helpful votes
Reviewed today
NEW

If they take away anymore legroom no one will fit. The flight was fine but the seats are a joke. It is more like riding on a bus

Domestic Economy Chicago - Savannah
Helpful?
Thank 735gingerp
See travel tips for airlines
“try another airline”
kathrynb687, 17 Jun 2018 | Read review
“choose a different airline”
cecileny, 17 Jun 2018 | Read review
“Get a flight that has a stop in between destinations.”
Mabonifazi, 17 Jun 2018 | Read review
“first class for this flight is still under $500 round trip, worth it to be able to board, get the overhead and relax”
kathybardsley, 17 Jun 2018 | Read review
“Not great but not sure what else you can do”
735gingerp, 17 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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