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United Airlines

55,058 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,058 reviews
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55058Reviews
23165Photos
100Tips
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Kailen J wrote a review Yesterday
1 contribution
Mobile - Denver
Domestic
United has no consistency to there times and flight. You can pick a time but it won't matter because they are going to be delayed anyways. You will still have to get to the airport 2 hours before but wait an extra 3 hours from when you flight is supposed to take off. The only thing you can be guaranteed is that the plane is going to be late.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kimberly H wrote a review Yesterday
1 contribution
Huntsville - Chicago
Domestic
UA HAS THE WORST CUSTOMER CARE EVER The problem I have is I rescheduled a flight after I was notified my initial flight was cancelled May 26, 2024. I went to board the aircraft after scanning my RESCHEDULED flight boarding pass, I was issued at the airport upon arrival. Only to learn I was not on the flight. They gave my seat to another passenger. The next available flight was the next day at 1432. Plus, I was denied accommodation for a hotel not to mention lost funds missing my flight on a previous engagement planned
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lamin T wrote a review Yesterday
1 contribution
Atlanta - Chicago
Domestic
I don't even know where to start but what I can say is don't waste your time especially if you have something important to attend no don't because they going to waste to your time. The sad of it is they will not even offer you nothing
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Escape03365375044 wrote a review Yesterday
1 contribution
Baltimore - Denver
Domestic
This was one of the worst flying experiences I have ever had. Despite checking in exactly 24 hours in advance, we were assigned seats in the last row of the plane for both flights. In the six rows ahead of us were children or lap babies. Of course during a 4 hour flight there was crying and wailing, as one would expect. The lines for the bathroom were tremendous. We booked basic economy so were could only bring a personal item on board to fit under a seat. The outer wall of the plane curves in the last row and you could not fit even a small item under the window seat. There was no food left for those of us in the last row, even though I asked the attendant early, since the galley was directly behind us. My 86 year old mother was traveling with us and she was unable to get a boarding pass online for either flight. We had to see the ticket agent. On the return flight, even he could not give her a seat, we had to wait in line again at the gate to get a seat. Overall an uncomfortable flight. I avoid the discount airlines, but given the awful experience I had on United, I can see they are not different. We are members of United's frequent flier program, though we do not fly with them often as they do not have many nonstop routes out of Baltimore. Though I cannot believe we are the only passengers on these flights to fly infrequently on United to warrant such bad service.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Celina C wrote a review Yesterday
United States1 contribution
Paris - Dayton
International
It’s funny they call themselves “United Cares”, when all they care is taking your money and laughing in your face whenever you have a problem. Flight are constantly delayed. I have a 90 min flight that they delayed for 14 hours due to overworking a crew! The whole overall experience I have endured through United has been utter garbage! You’re better off flying Frontier or Spirit.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kailen J wrote a tip Yesterday
"Pick a different airline "
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Kimberly H wrote a tip Yesterday
"UA HAS THE WORST CUSTOMER CARE EVER "
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Elena M wrote a tip 26 May
"No way to talk to anyone but reservations,you can’t get resolution- they are claiming I downgraded voluntarily but paid for business class "
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Nole B wrote a tip 26 May
"Don't travel with them"
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DayTrip25142115085 wrote a tip 25 May
"Greed over safety= United. There was NEVER a charge for reg seats. Now a 99 year old frail person trumps 1st responders that could help."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: HK$234
2th checked bag: HK$312
3th checked bag: HK$1,170
4th checked bag: HK$1,170
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: HK$234
2th checked bag: HK$390
3th checked bag: HK$1,170
4th checked bag: HK$1,170
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: HK$234
2th checked bag: HK$429
3th checked bag: HK$1,404
4th checked bag: HK$1,404
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Search flights

Round TripOne-wayMulti-city
Depart
Tue, 11/06
Return
Tue, 18/06
Travellers
1, Economy