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TUIfly (Germany)

2,239 reviews
Headquarters: Flughafenstrasse 10, 30855, Hannover, Lower Saxony Germany 011 49 180 6 000120 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,239 Reviews from our TripAdvisor Community

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2,239 reviews from our community

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Showing 244: English reviews
Hamburg, Germany
Level 6 Contributor
134 reviews
76 helpful votes
Reviewed today

We booked a cruise for 24 family members on Mein Schiff - all inklusive. The offered flight from TUI to this cruise is TUI FLY. 3 things made us very unhappy with this airline 1. During this flight no drinks and no food is offered free of charge. These concepts clash! It is a 3 hour flight, we had 4...

Europe Economy Hamburg - Valletta

Thank biker5050
Basel, Switzerland
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 1 week ago

The flight was on time on the way there, delayed on the way back. We had no problems with boarding, check in and the personnel on board was really friendly. As all the low cost I would use it again for flights shorter than 4 hours (like this one).

Europe Economy Basel - Heraklion
Thank GiuliaClaudiaM
Luxembourg District, Luxembourg
2 reviews
1 helpful vote
Reviewed 4 weeks ago

boarding very relax, departure and arrival exactly on schedule, very kind flight crew and delicious meals (goulash/red cabbage and mash or indian chicken) ordered in advance and served with drink; no need to ask for on the plane, order was well known by the crew. We had the chance to fly under excellent weather conditions.

Europe Economy Saarbrucken - Heraklion
Thank khkraemer
Amsterdam, The Netherlands
Level 5 Contributor
55 reviews
14 helpful votes
Reviewed 4 weeks ago via mobile

Plane decoration is well taken care of. It is an old plane but it serves it purpose. No individual screens but television screens below the hand baggage bins. Service was fine. As it was our honeymoon and TUI was informed we were offered a free alcoholic drink ( which are normally not free of charge) I would not pick TUI...

International Economy Amsterdam - Boa Vista

Thank klavertje123
Leuven, Belgium
Level 6 Contributor
412 reviews
167 helpful votes
Reviewed 4 weeks ago

These flights depart rarely on time and this was no exception ... 2 hour delay, with little if any explanation. On-board service is acceptable in economy but absolutely sub-standard when you pay premium. It used to be fine, but I assume cost savings are at work here to offer a poor meal, little overhead storage (crowded out by crew carry-on...

Europe Premium Economy Brussels - Las Palmas de Gran Canaria

Thank Travel_Jan95
Patras, Greece
Level 6 Contributor
87 reviews
24 helpful votes
Reviewed 5 weeks ago

A very economical way to travel especially in the summer with a great variety of destinations. However, when boarding and, consequently flight, delayed for 2 hours, keeping 300 people on board for 2 hours without offering them even a glass of water for free, really turns the whole experience into a nightmare!

Europe Economy Stuttgart - Patras
Thank BarbaraKoziori
Level 6 Contributor
96 reviews
12 helpful votes
Reviewed 18 September 2018 via mobile

Cheap flights. Good for short holidays and easy to leave from small airport like Ostend. First experience with this company but not so positive because of the delays in the middle of the night. Crew in plane friendly service. Chaos in airport Kos. A lot of staff of air company present but not helpful or assistant minded. We got one...

Europe Economy Ostend - Kos

Thank Mona v
Level 3 Contributor
13 reviews
Reviewed 6 September 2018 via mobile

On-time. Staff on our inbound flight was really nice. Toilets really small, can barely move. Food selection okay but more warm sandwiches please. Seats are okay. We had no problems with the luggage so a is well.

Europe Economy Basel - Heraklion
Thank Mitch A
Halle (Saale), Germany
Level 6 Contributor
201 reviews
18 helpful votes
Reviewed 30 August 2018

Both flights to go and return from our destination were prety much on time and with no significant delays. The flights were very nice with no problems during take off, travel and landing.

Europe Economy Hannover - Patras
Thank Alexandros R
Cologne, Germany
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 22 August 2018

Only the Luggage at CGN Airport tooks 30 min to pick up - all other details were perfect! Woud choose this Airline for sure again...

Europe Economy Palma de Mallorca - Bonn
Thank jvonroe1
See travel tips for airlines
“Expect to pay extra money for comfort”
biker5050, 23 Oct 2018 | Read review
“Dont book priority heck in - no sense”
jvonroe1, 21 Aug 2018 | Read review
“My tip: Dont use this airline.”
cdpabayern, 9 Jul 2018 | Read review
“if you are tall book a seat at the emergency exit”
Henry79spain, 20 Jun 2018 | Read review
“For an economy flight this airline was OK. I don't think I would describe any airline as 'fantastic'.”
144scarlett, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About TUIfly (Germany)
German-based TUIfly (X3) flies both scheduled and charter flights to about 40 destinations in Europe, Africa and Asia. The airline, which primarily caters to vacation travelers, has a fleet configured with only Economy Class seating. TUIfly is owned by TUI Travel, which also owns and operates Dutch-based Arkefly (OR), French-based Corsair International (SS), Belgian-based Jetairfly (TB), UK-based Thomson Airways (BY) and Sweden-based TUIfly Nordic (6B). TUIfly has eight focus cities across Germany, including Hannover Airport (HJ), where the airline is headquartered.
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