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Sunwing Airlines


4,488 reviews
Headquarters: 27 Faskin Drive, Toronto, Ontario M9W 1K6 Canada +1 877-786-9464 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,488 Reviews from our TripAdvisor Community

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4,488 reviews from our community

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Showing 3,857: English reviews
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed today
NEW
via mobile

No snacks, the bill for food arrived two months later. Some staff weren’t friendly. I wouldn’t recommend this airline but for the package deal, what can you expect?

Caribbean Economy Montreal - Puerto Plata
Helpful?
Thank Sabina G
Selkirk
Level 4 Contributor
22 reviews
21 helpful votes
Reviewed today
NEW

If you want leg room, not very comfortable. We paid extra for leg room and still had a problem. Very tight quarters as well, you seem to have peoples arms in your ribs. No in flight movies. Bathrooms extremely busy, especially the single one at the front of the plane.

International Economy Punta Cana - Toronto
Helpful?
Thank Dianne S
St. John's, Canada
Level 3 Contributor
20 reviews
34 helpful votes
Reviewed today
NEW

We have travelled with Sunwing many times and the service is stellar! From the check in crew and flight crew everyone was lovely.. We will be travelling with them again soon

Caribbean Economy St. John's - Varadero
Helpful?
Thank TasiaW
Mirfield, West Yorkshire UK
Level 4 Contributor
45 reviews
43 helpful votes
Reviewed today
NEW
via mobile

This is a Canadian airline and I was very pleased with the service and comfort of the seats. They give notices out in both English and French and are very attentive. Only a short flight but I had no problems and enjoyed the journey. The seats were comfy and you didn’t arrive stiff which can often happen even on short...

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Europe Economy Leeds - Palma de Mallorca

Helpful?
Thank Julie M
Lancashire, United Kingdom
Level 3 Contributor
10 reviews
17 helpful votes
Reviewed today
NEW

Its the first time we have been on a sunwing aeroplane, we were with TUI flying from Leeds Bradford airport. we can't complain about the flight, it was on time and the staff were TUI staff and they were great no problems with the service. the plane was the average pack them in type no frills get them holiday and...

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Europe Economy Leeds - Corfu

Helpful?
Thank KeiranandCarol
Toronto, Canada
Level 1 Contributor
3 reviews
8 helpful votes
Reviewed today
NEW

This was a great airline at one time and I enjoyed travelling with them. The last four time I travelled with them were a nightmare. One time we arrived home late at around 1:45 in the morning and then waited for almost 3 hours for our bags because they were unloading fruits and veggies from the D.R. first. Another time...

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International Economy Puerto Plata - Toronto

Helpful?
Thank cosette123
Toronto, Canada
Level 3 Contributor
13 reviews
13 helpful votes
Reviewed today
NEW
via mobile

Flew sunwing from yyz to pop , on return flight it was delayed about 12hours , had to spend night at airport , then they lost luggage and had horrible communication and no compensation . I would never use them again , I've looked at other trips and excluded resorts because sunwing was only carrier . NEVER using SUNWING again.

Caribbean Economy Toronto - Puerto Plata
Helpful?
Thank Jeff S
Kilmessan
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Average airline, courteous and helpful staff. Disembarking, no access from rear of aircraft problem with steps, took ages to get off aircraft.

Europe Economy Lanzarote - Dublin
Helpful?
Thank Colm1st
Caister-on-Sea, United Kingdom
Level 6 Contributor
169 reviews
109 helpful votes
Reviewed yesterday
NEW

Our outward journey was very good, very pleasant cabin crew , efficient and helpful. Coming back however was totally different . The one forward loo was out of order ,so we were advised to use the two rear ones. People with small children were abruptly told to wait whist trolley service was ongoing . Quite rude attitude throughout, you felt...

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Europe Economy Norwich - Ibiza

Helpful?
Thank Caistergirl
Winnipeg, Manitoba, Canada
Level 3 Contributor
19 reviews
19 helpful votes
Reviewed yesterday
NEW

Sunwing recently changed our return trip from evening to morning which basically cut a day off our trip. They didn't give us enough notice to try to change flights. They also changed it from a direct flight to a stop over, which we never would have booked. We assumed we would be able to get off the plane on our...

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Caribbean Economy Winnipeg - Montego Bay

Helpful?
Thank shopper555
See travel tips for airlines
“Be early, and buy priority , which allows you to board the plane first.”
diannes316, 18 Sep 2018 | Read review
“Read small print when booking. Sunwing can do anything they want. Change your flight. Stop wherever they want.”
shopper555, 17 Sep 2018 | Read review
“Book at your own risk!”
cjl140651, 17 Sep 2018 | Read review
“Keep to the advice given by the airline in advance to your trip”
MgtJ226, 17 Sep 2018 | Read review
“When you book your flight ask at that time for any assistance you may need at the airports.”
jackieggrafe, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Sunwing Airlines
Toronto-based Sunwing Airlines (WG) flies to more than 70 destinations. This includes more than 30 Canadian cities as well as 14 countries in North America, Central America and the Caribbean. Its operating bases include Toronto Pearson International Airport (YYZ), Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR). Its fleet consists of 38 Boeing 737-800 aircraft. Onboard services include non-alcoholic beverages, a complimentary glass of sparkling wine as well as wine service during lunch and dinner, hot meals, hot towel service and onboard movies. The airline, which caters to the leisure market, is owned by Sunwing Travel Group.

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