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Sunwing Airlines


5,520 reviews
Headquarters: 27 Faskin Drive, Toronto, Ontario M9W 1K6 Canada +1 877-786-9464 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,520 Reviews from our TripAdvisor Community

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5,520 reviews from our community

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Showing 4,756: English reviews
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Never had such a horrific experience traveling. Sunwing didn't live up to a single component of the trip we paid for . Every part of our vacation they were involved with was a complete disaster. Starting with their rude staff at check in to their ultra rude staff at boarding. As a customer I was shocked how these people spoke...

Date of travel: February 2019
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Caribbean Economy Winnipeg - Montego Bay

Helpful?
Thank gregsU9859MF
Sydney, Canada
Level 6 Contributor
21 reviews
38 helpful votes
Reviewed today
NEW

No problems. Flight on time departing and arriving. Staff was great. Only bummer is no more movies only sitcoms .

Date of travel: January 2019
Caribbean Economy Halifax - Punta Cana
Helpful?
Thank CapeBretonCaper
Brampton, Canada
Level 2 Contributor
6 reviews
Reviewed today
NEW

Flight attendants were very friendly, the pilots both there and return were really fun. Great departure and smooth landing on the return. We had left our Ipad on board and it was returned to us with in 48 hours amazing.

Date of travel: February 2019
Mexico Economy Toronto - Puerto Vallarta
Helpful?
Thank agabrielli52
Level 4 Contributor
42 reviews
6 helpful votes
Reviewed today
NEW

This wasn't my first time on Sunwing, but it was the first time not being on a Sunwing Travel Package. That was the issue. Generally I would have given the airline an average to above rating for the planes and service as the planes were well groomed, service fine. The current problem my party experienced had to do with poor...

Date of travel: January 2019
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Mexico Economy Saskatoon - Puerto Vallarta

Helpful?
Thank Terri L
Kelowna, Canada
Level 5 Contributor
62 reviews
55 helpful votes
Reviewed today
NEW
via mobile

We had a very tough time with our sunwing booking reservation and when we arrived at the airport at 4:00am we still could not get what we paid for. Thank you to the Sunwing / Nexus tour hosts on site in Cancun at our resort. Ana Garza was great and wanted to make things right so we could enjoy our...

Date of travel: February 2019
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Mexico Economy Calgary - Cancun

Helpful?
Thank travellingCanadiens
Sudbury, Canada
Level 3 Contributor
17 reviews
35 helpful votes
Reviewed today
NEW

The flight to Montego Bay was uneventful and comfortable. On our way back, due to nasty weather we had to abort two attempts at landing in Hamilton only to fail two more landing attempts in Toronto. We were able to refuel in Windsor and finally disembark in London. Sunwing had food and accommodations in place in London. We flew out...

Date of travel: February 2019
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Caribbean Economy Sudbury - Montego Bay

Helpful?
Thank rodrigc
Ontario, Canada
Level 3 Contributor
10 reviews
15 helpful votes
Reviewed today
NEW

They put us on a bus to get from the main terminal to the satellite terminal out in the middle of the airport. When we returned it was the reverse order but a pain in the you know what. It was very cold the day we left and I'll be honest, i never would have booked the package had i...

Date of travel: February 2019
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Caribbean Economy Toronto - Montego Bay

Helpful?
Thank martin k
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

very friendly..even when dealing with people i would have lost my patience with...seats are not the most comfortable ...if you are able chose your seats when you book your flight was not able to sit with travel partner...can't wait for my next adventure.

Date of travel: February 2019
Caribbean Economy Toronto - Cayo Coco
Helpful?
Thank Susan D
West Kelowna, Canada
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

On February 9th 2019, me and some family members flew to Cancun with Sunwing . The crew were so rude and grouchy, we were scared to ask for anything! I watched as people lined up for the washroom starting behind that curtain. A flight attendant kind of shoved a couple of passengers and told them to stay behind the curtain....

Date of travel: February 2019
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Mexico Economy Edmonton - Cancun

Helpful?
Thank lilcanuckBC
Peterborough, Canada
Level 1 Contributor
3 reviews
28 helpful votes
Reviewed yesterday
NEW
via mobile

Our flight was Jan 31 to Feb 11. Excellent flight, flight attendants were amazing. Service was superb !

Date of travel: February 2019
Caribbean Economy Toronto - Cayo Coco
Helpful?
Thank Michelleleaf
See travel tips for airlines
“Use the app on your smartphone to get flight updates but check the information given with other sources (e.g., posted skeds, website).”
135terril, 22 Feb 2019 | Read review
“Purchasing the extra leg room seats , the width doesn't change. Don't purchase the bulk head window seat if you are tall.”
Pioneer826965, 21 Feb 2019 | Read review
“It is not necessary to choose and pay for your seats in advance if you are only two people”
vivianddan, 21 Feb 2019 | Read review
“Stay away from Sunwing”
y63wy5, 21 Feb 2019 | Read review
“Bring your own food if you can as what is offered for sale is expensive for the quality.”
brigittel144, 21 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Sunwing Airlines
Toronto-based Sunwing Airlines (WG) flies to more than 70 destinations. This includes more than 30 Canadian cities as well as 14 countries in North America, Central America and the Caribbean. Its operating bases include Toronto Pearson International Airport (YYZ), Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR). Its fleet consists of 38 Boeing 737-800 aircraft. Onboard services include non-alcoholic beverages, a complimentary glass of sparkling wine as well as wine service during lunch and dinner, hot meals, hot towel service and onboard movies. The airline, which caters to the leisure market, is owned by Sunwing Travel Group.

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