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Sunwing Airlines


4,658 reviews
Headquarters: 27 Faskin Drive, Toronto, Ontario M9W 1K6 Canada +1 877-786-9464 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,658 Reviews from our TripAdvisor Community

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4,658 reviews from our community

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Showing 4,002: English reviews
Toronto, Canada
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed today
NEW

I will have to say that sunwing give more legroom than West Jet, Air Canada and air Transat. The flight was without incident and was very comfortable. I will say this is the first time that I have been on a flight that does not have an entertainment unit. Asside from that I did have my own Ipad which amused...

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Caribbean Economy Toronto - Cayo Largo

Helpful?
Thank william20182018
Cowansville, Canada
Level 3 Contributor
11 reviews
27 helpful votes
Reviewed yesterday
NEW

On our return we checked thr return flight info 10 minutes before pick-up time NO CHANGE 12 noon. So after waiting 60 minutes to take the return bus to the airport we are told that the front desk has just received a notice that there is a delay and we will be picked up in 4 hrs and the flight...

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International Economy Varadero - Montreal

Helpful?
Thank Robertpaqu
Sunwing Airlines, ST | Social Media Agent at Sunwing Airlines, responded to this review

Hello Robert, Thank you for providing us with feedback about your recent experience. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines and completely understand that it had affected a portion of your travel plans. Please be advised that because Sunwing is a chartered airline company, the flight times are subject to change and operational...

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International Economy Varadero - Montreal

Beaverton, Canada
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

Booked a flight to Freeport beginning of Sept ...had flight info changed twice before leaving oct 27....effectively ruining our first day and evening plans Flight plans changed on return effectively leaving us stranded for 12 hrs without hotel or rental car No thought of inconvenience to us on either end Although a 50 dollar certificate was offered on departure Toronto...

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Caribbean Economy Toronto - Freeport

Helpful?
Thank cormurcol
Sunwing Airlines, ST | Social Media Agent at Sunwing Airlines, responded to this review

Hello, Thank you for providing us with feedback about your recent experience. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines and completely understand that it had affected a portion of your travel plans. Please be advised that because Sunwing is a chartered airline company, the flight times are subject to change and operational changes...

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Caribbean Economy Toronto - Freeport

Level 4 Contributor
38 reviews
20 helpful votes
Reviewed yesterday
NEW

Plane was new and clean. A similar plane (Boeing 737 Max) went down in Indonesia a day earlier which was quite unnerving and the pilot did not bother calming our fears. Seats are average width, not as supportive as expected. Service is good, but no freebies except water and soft drinks. No delays and that was excellent.

Caribbean Economy Ottawa - Punta Cana
Helpful?
Thank Chris A
Sunwing Airlines, ST | Social Media Agent at Sunwing Airlines, responded to this review

Hello Chris,  Thank you for taking the time to share your experience with Sunwing Airline. We are very happy to hear that you have enjoyed your travel experience with Sunwing. We continuously aim to rise above and beyond our customers’ travel expectations to ensure that they are satisfied with their vacation packages from the moment they board our flights, to...

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Caribbean Economy Ottawa - Punta Cana

Dundas, Canada
Level 6 Contributor
142 reviews
48 helpful votes
Reviewed yesterday
NEW

We had a new airplane, but they decided to put another row of seats in, so there was very little leg room. I could barely straighten up when leaving the plane. Also the washroom was super small, to save room i guess? The pilot did went went returning to Toronto, as there was quite a bit of turbulence. We arrived...

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Caribbean Economy Toronto - Punta Cana

Helpful?
Thank TemiD
Sunwing Airlines, ST | Social Media Agent at Sunwing Airlines, responded to this review

Hello Temi, Thank you for taking the time to share your experience. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines. Your feedback is greatly valued and will be addressed. We thank you once again for your time and hope to welcome you on board another one of our flights in the near future.  Thank...

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Caribbean Economy Toronto - Punta Cana

Abbotsford, Canada
Level 6 Contributor
132 reviews
50 helpful votes
Reviewed 2 days ago
NEW

Sunwing offers great package prices on trips to Mexico...but getting from airport to airport is certainly NOT half the fun. The aircraft on both legs were uncomfortable, cramped, and made the flight one of endurance, rather than pleasure. There were sick people on the aircraft, one lady in particular coughed loudly and heavily for the whole flight...yet there was no...

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Mexico Economy Vancouver - Cancun

Helpful?
Thank GBishome
Sunwing Airlines, ST | Social Media Agent at Sunwing Airlines, responded to this review

Hello, Thank you for taking the time to share your experience. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines. We completely understand the effect an experience like this causes on your overall vacation as a lot of time and effort goes into planning one. We continuously aim to rise above and beyond our customers' travel...

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Mexico Economy Vancouver - Cancun

2 reviews
4 helpful votes
Reviewed 3 days ago
NEW

This is just a regular flight no food service, unless you want to pay for it. Same with the drinks, you get a free glass of champagne or ginger ale its up to you but there is no free food or snacks everything on this flight you have to pay for.

Caribbean Economy Toronto - Varadero
Helpful?
Thank Paul P
Sunwing Airlines, ST | Social Media Agent at Sunwing Airlines, responded to this review

Hello Paul, Thank you for providing us with feedback about your recent experience. It is greatly valued and will be addressed. Thank you, ST | Social Media Agent

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Caribbean Economy Toronto - Varadero

Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Vancouver to Varadero was a good flight but seats were very tight, uncomfortable with no leg room. Flight back from Varadero to Vancouver was a hassle and disappointing. Flight didn't show up in Cuba, so they sent a plane from Montreal, left 30 min late, which is no big deal. But the non-stop flight we specially booked for my wheelchair...

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Caribbean Economy Vancouver - Varadero

Helpful?
Thank Therese J
Sunwing Airlines, ST | Social Media Agent at Sunwing Airlines, responded to this review

Hello Therese , Thank you for taking the time to share your experience with Sunwing Airlines. We'd like to apologize for any inconvenience that you may have experienced during your trip. We completely understand the effect an experience like this causes on your overall vacation as a lot of time and effort goes into planning one.  We continuously aim to...

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Caribbean Economy Vancouver - Varadero

Olds, Alberta
Level 5 Contributor
52 reviews
112 helpful votes
Reviewed 4 days ago
NEW

We booked this trip through the Sunwing Vacation call centre and received competent and friendly service. When we had questions we opted to e-mail a Social Media Agent and received prompt answers from Sade Dadd, Social Media Agent and he receives top marks for his service. We had booked Elite Plus and one of the perks is supposed to be...

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Caribbean Economy Calgary - Montego Bay

Helpful?
Thank Sherpa07
Sunwing Airlines, ST | Social Media Agent at Sunwing Airlines, responded to this review

Hello Sherpa, Thank you for taking the time to share your experience with Sunwing Airline.We are very happy to hear that you have enjoyed your travel experience with Sunwing. We continuously aim to rise above and beyond our customers’ travel expectations to ensure that they are satisfied with their vacation packages from the moment they board our flights, to their...

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Caribbean Economy Calgary - Montego Bay

Windsor, Canada
Level 4 Contributor
36 reviews
16 helpful votes
Reviewed 5 days ago
NEW

What a joke this airline is, they hassle me for 4 kgs over weight on my luggage so I have to move my dirty cloths to my carry on (still have the same weight) finally with out ever looking at me she tells me I'm good to go, (about 10 minutes of this) hands me my passport. When I get...

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International Economy Punta Cana - Toronto

Helpful?
Thank Brian D
Sunwing Airlines, ST | Social Media Agent at Sunwing Airlines, responded to this review

Hello Brian, Thank you for taking the time to share your experience. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines. Your feedback is greatly valued and will be addressed. We thank you once again for your time and hope to welcome you on board another one of our flights in the near future.  Thank...

More 
International Economy Punta Cana - Toronto

See travel tips for airlines
“use another airline when you can”
Robertpaqu, 12 Nov 2018 | Read review
“i recommend purchasing your seats before, it is worth spending that money, as you want to sit together with your husband, family, etc.”
TemiD, 12 Nov 2018 | Read review
“Avoidance...try Transat...”
GBishome, 11 Nov 2018 | Read review
“Pre-book your seats”
Sherpa07, 9 Nov 2018 | Read review
“other airline”
538briand, 8 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Sunwing Airlines
Toronto-based Sunwing Airlines (WG) flies to more than 70 destinations. This includes more than 30 Canadian cities as well as 14 countries in North America, Central America and the Caribbean. Its operating bases include Toronto Pearson International Airport (YYZ), Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR). Its fleet consists of 38 Boeing 737-800 aircraft. Onboard services include non-alcoholic beverages, a complimentary glass of sparkling wine as well as wine service during lunch and dinner, hot meals, hot towel service and onboard movies. The airline, which caters to the leisure market, is owned by Sunwing Travel Group.

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