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Southwest Airlines

Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.045,913 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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45913Reviews
3339Photos
100Tips
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Popular mentions
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Jarrett E wrote a review Aug 2024
1 contribution
Jacksonville - Baltimore
Domestic
I am not loyal to one airline, and I chose to fly Southwest for the first time in a while to fly with my girlfriend. Southwest is way more tedious than other airlines. It’s annoying having to pay extra for priority boarding, or paying extra to check in automatically. Since I
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dana JC wrote a review Aug 2024
14 contributions15 helpful votes
Ontario - Sarasota
Domestic
Absolutely the armpit of ALL airlines. They are NEVER on-time because they overbook and/or flights wait for other flights to connect, with some coming from weather stricken locations. The flight was late leaving CA, landed in Phoenix, then off to Houston, because God forbid
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rayon H wrote a review Aug 2024
1 contribution
Montego Bay - Rochester
International
I travel on a flight from montego Jamaica to Rochester new york when arrived at Rochester airport my luggage damage I went to report it and explained I am disabled and won't be to do what he is asking me to. I was treated badly and spoken to in a disrespectful manner left me
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeremy C wrote a review Aug 2024
1 contribution
Orlando - San Antonio
Domestic
AMATEUR HOUR...flight was rerouted on the tarmac to add "a couple hundred miles" to avoid storms and these morons did not have the extra 20 min worth of fuel on the plane so we taxied back to the gate only to sit there until the storms actually showed and flight got delayed
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lavender W wrote a review Aug 2024
5 contributions
Seattle - Denver
Domestic
The customer service is very easy to hear, to talk to, and they can find the flights to fit your needs. She did much better than I can do, and I do this all the time! I wish Southwest flew everywhere. More Montana stops. Maybe more Wyoming. Rapid City. Nebraska. I fly
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Outbound Morning Inflight service: Remy Grahams and OJ
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View of Yosemite Valley from Flight WN-1491
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Flight WN-1491 at SMF's Gate B17
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Katherine B wrote a tip Yesterday
"Check In Right at 24 hours before your flight to ensue a decent boarding zone"
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Leila N wrote a tip Yesterday
"I paid $1500 for a business class flight and there is no business area in the airplane. All seats are exactly the same. No extra leg room! I"
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Rob R wrote a tip Yesterday
"If you want professional behavior and good service fly Alaska. You won’t find that at Southwest. Poor and rude unprofessional behavior. "
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Inspire27479752203 wrote a tip 3 Sept
"SOUTHWEST AIRLINE is not how I remember. VERY DISAPPOINTED "
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Storyteller44249 wrote a tip Aug 2024
"Avoid layovers and book direct flights so you will have less chance of having issues."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: HK$585
4th checked bag: HK$585
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: HK$585
4th checked bag: HK$585
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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