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Southwest Airlines

Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.045,960 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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45960Reviews
3360Photos
100Tips
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Popular mentions
Tamsin M wrote a review Sept 2024
Hastings, Michigan2 contributions
Grand Rapids - New York City
Domestic
We had missed our flight through Delta, Maria at Southwest was professional and understanding of our frustration for missing our flight. She got us squared away without any hesitation, she was polite and courteous throughout and is a wonder asset to the company. Thank you…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nikten wrote a review Sept 2024
Pewaukee, Wisconsin33 contributions
Orlando - Milwaukee
Domestic
I thought since I was in the B group I would be boarding the plane after approximately 60 people or so. I was mistaken. After all of the VIP and people who needed medical assistance, etc. boarded, there was a group of at least 30 people with kids under 6 who were allowed to…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JQ510Spadina wrote a review Sept 2024
7 contributions
+1
Oakland - Portland
Domestic
This is a review of 2024 Southwest, not the disaster that is Southwest in 2012 that nearly ruined my first Disneyland trip, or the past winters where they were nonexistent. In 2024, Southwest has come through for multiple occasions, such as the Crowdstrike outage. Therefore,…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Foobie2011 wrote a review Sept 2024
10 contributions
Albany - Charleston
Domestic
I’ve always flown Southwest, but my last experience was horrible. Was on an early flight to visit friends and help with Surfers Healing for Autism. Informed at 4 am at the airport that flight was cancelled. No text or email. More than 30 days later no refund. Not to mention the…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Denny S wrote a review Sept 2024
Frankfort, Illinois373 contributions
Chicago - Providence
Domestic
Typical SWA flight. I make a point of not flying on weekends when volume can overwhelm any carrier. SWA is simple, predictable, and by far the best value around. I've flown SWA many times and of course there might be the occasional problem (find me an airline that doesn't…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
Bobs wrote a tip 7 Oct
"Do early bird check in , It's $20 extra PP but at least you get to sit next to your spouse."
mombr70 wrote a tip 6 Oct
"To people with young children—bring a sippy cup or lollipops for take off & landing. It will help with their ears popping. "
Ksvensson00 wrote a tip 5 Oct
"Book a different airline "
Nix wrote a tip 3 Oct
"Book in another airline! Seriously it’s just not worth the hassle! "
Dino D wrote a tip 3 Oct
"Bring food with you onto the plane. Take only your handbag / shoulder bag in the plane with you. check in all other luggage. "
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123456…
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: HK$583
4th checked bag: HK$583
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: HK$583
4th checked bag: HK$583
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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