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Southwest Airlines

Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.045,913 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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45913Reviews
3339Photos
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Renelus P.Melton wrote a review Yesterday
Alabama2 contributions
Punta Cana - Baltimore
International
I had a good trip with Southwest Airlines fortunately this company is always on time and the plane is clean and organize. I like the staff and the uniforms. It's beautiful travel at night with Southwest specially when you seat close to the window, I am very happy I had this experience with Southwest ✌🏾️❤️
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katherine B wrote a review Yesterday
1 contribution
Denver - New York City
Domestic
Erica and Mace were the attendants on my flight (2825). They were very hospitable to all that were on the plane. The flight had to stay in the air longer due to the weather around us. They continued to serve those that needed to be serve. They also were full of humor. Thank you to both!
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Leila N wrote a review Yesterday
10 contributions10 helpful votes
Los Angeles - Saint Louis
Domestic
I paid $1500 for a business class flight and there is no business area in the airplane. All seats are exactly the same. No extra leg room! I’m just shocked! you just get closer to the door in the line and there is no difference with other seats! this is unblock and absolutely a ripoff !
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rob R wrote a review Yesterday
Sherwood, Oregon63 contributions14 helpful votes
Portland - Las Vegas
Domestic
I’m an A lister and fly 2 to 6 times per week. I’ve utilized SW mostly because they usually have a time near when I need to take off/arrive.
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Peter L wrote a review Yesterday
2 contributions1 helpful vote
San Francisco - Las Vegas
Domestic
Due to take off at 9.50am. Looked at all the reviews before choosing southwest as an interconnecting flight from San Francisco to Vegas after travelling 13 hours Brisbane to San Francisco. They found a small problem with the plane which happens and no one wants to risk flying with an issue. Problem was they took so long to decide if it was an issue we had mostly boarded before they offloaded all of us. Then the said the needed a part, had found one and it would be 30 minutes to an hour. 2 hours after that they say "good news" the part has left Oakland! What the hell? It's now 1.10 and we are supposed to board at 1.30 however no updates. All about money, they surely could have deployed another plane? Worse experience with a US carrier. Staff smile alot however cannotnor are unwill to do nothing
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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All photosAll Traveller Photos
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Outbound Morning Inflight service: Remy Grahams and OJ
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View of Yosemite Valley from Flight WN-1491
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Flight WN-1491 at SMF's Gate B17
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Katherine B wrote a tip Yesterday
"Check In Right at 24 hours before your flight to ensue a decent boarding zone"
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Leila N wrote a tip Yesterday
"I paid $1500 for a business class flight and there is no business area in the airplane. All seats are exactly the same. No extra leg room! I"
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Rob R wrote a tip Yesterday
"If you want professional behavior and good service fly Alaska. You won’t find that at Southwest. Poor and rude unprofessional behavior. "
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Inspire27479752203 wrote a tip 3 Sept
"SOUTHWEST AIRLINE is not how I remember. VERY DISAPPOINTED "
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Storyteller44249 wrote a tip Aug 2024
"Avoid layovers and book direct flights so you will have less chance of having issues."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: HK$585
4th checked bag: HK$585
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: HK$585
4th checked bag: HK$585
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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