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Southwest Airlines


24,322 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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24,322 Reviews from our TripAdvisor Community

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24,322 reviews from our community

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Showing 24,037: English reviews
Wiesbaden, Germany
Level 3 Contributor
16 reviews
8 helpful votes
Reviewed today
NEW
via mobile

I booked my flight originally for $1169 on May 19, 2017 to fly out in December 2017. I did that to find a cheap ticket but that really backfired on me. To make the long story short, I was able to change my flight three times and “save” $442. At least that was what I thought. I called Southwest and...

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Caribbean Economy Nashville - San Juan

Helpful?
Thank Terrible_124
WARRINGTON, United Kingdom
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed today
NEW

Southwest is my favourite airline. I go to the US a lot, and always try to fly with them for internal flights. The staff are friendly, if something goes wrong you get a full explanation, and you get 2 bags in the hold as standard, which really helps with trouble-free travel.

Domestic Economy Reno - San Diego
Helpful?
Thank Lynne C
Washington DC, District of Columbia
Level 5 Contributor
52 reviews
16 helpful votes
Reviewed today
NEW

I love Southwest. The Early Check-in feature can result in a good boarding position. (I always aim to be in the "A" group, meaning that a preferred aisle seat, relatively close to the front with overhead bin space, is always available. There is no additional fee for a checked bag and there is absolutely no flight change fee. In fact,...

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Domestic Economy Baltimore - Denver

Helpful?
Thank mvidro
Austin, Texas
Level 4 Contributor
22 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

Hands down, Southwest is the best! I only fly with them after years of flying United and being disappointed. Incredible staff, everyone, at the airports, on the planes... I'm disabled and fly with a service dog. I've never had a problem. Everyone is so quick to offer assistance and are crazy friendly to my dog Maggie Mae. Oh, even the...

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Domestic Economy Austin - Buffalo

Helpful?
Thank ckilpat63
Kansas
Level 3 Contributor
16 reviews
Reviewed yesterday
NEW

Southwest Airlines has been our family's choice for family vacation flights for over 12 years and we continued to be satisfied. Prices and flight times are a big plus. At first we weren't quite sure about the boarding pass process (with A,B,C passes), but after the first time, we realized that checking in right at 24 hours got us either...

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Domestic Economy Kansas City - Newark

Helpful?
Thank Brenda U
Milwaukee, Wisconsin
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed yesterday
NEW

Check in was smooth, no problems getting through security. Great flight, attendants were very nice and the flight was pleasant. Plane left on time and we landed on time.

Domestic Economy Milwaukee - Denver
Helpful?
Thank Susan W
Surprise, Arizona
Level 6 Contributor
428 reviews
115 helpful votes
Reviewed yesterday
NEW

Southwest has their act together. They are affordable and on time. Loading is like a cattle call, but it is much more enjoyable if you pay the extra $$ to get a spot for early boarding.

Domestic Economy Phoenix - Boise
Helpful?
Thank Glenn S
Level 3 Contributor
15 reviews
Reviewed yesterday
NEW

Friendly staff, adequate seating, early arrival, and low price. I was not at all disappointed with Southwest. If you are flying as a group and want to ensure that you sit together, be sure to check in online EXACTLY 24 hours before your flight! We did and had no problems sitting together. I'd fly Southwest again.

Domestic Economy Atlanta - Boston
Helpful?
Thank Lee Ann G
Level 3 Contributor
13 reviews
Reviewed yesterday
NEW

Due to recent surgery I needed a wheel chair and early boarding for this flight. There were many wheel chairs to be boarded, but it was done safely, efficiently and with good grace. The flight itself was uneventful We arrived on time and with all our luggage. The flight home was just as easy due to the professional manner of...

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Domestic Economy Wichita - Las Vegas

Helpful?
Thank M6065WPcatherinem
San Rafael, California
Level 6 Contributor
167 reviews
66 helpful votes
Reviewed yesterday
NEW

What can one say, you pay for nothing with Southwest, and all you get is smooth flight, great leg room and checked bags. You can't ask for more. No attitude, just an easy flight to your destination.

Domestic Economy Oakland - Newark
Helpful?
Thank Martysfo
See travel tips for airlines
“If you purchase Early Bird, check-in as close to 24 hours ahead as you can.”
mvidro, 22 Jun 2018 | Read review
“Check in at 24 hours to get the best boarding pass”
218brendau, 21 Jun 2018 | Read review
“Pay the few dollars extra for priority boarding”
666glenns, 21 Jun 2018 | Read review
“Check in 24 hours before flight”
952leeanng, 21 Jun 2018 | Read review
“Bring your own snacks. We were offered veggie crackers, however I have food allergies so I could not eat them.”
M6065WPcatherinem, 21 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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