We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo

Southwest Airlines

Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.045,836 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
Read more
45836Reviews
3306Photos
100Tips
Traveller rating
  • 27,256
  • 10,711
  • 3,010
  • 1,468
  • 3,392
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Victoria G wrote a review 21 Jul
1 contribution
Phoenix - Milwaukee
Domestic
Southwest used to be customer focused but they’ve completely lost it. Service is often poor at the gate & on flights. & now they actively prevent a person from responding to their emails to give feedback. They also changed their “points” to basically make any credit card purchase points of little to no value. You won’t find out until you used it for a year & try to claim their alleged benefits. They created a category they call “tier qualifying points” from “rapid rewards points” without telling us. So if you opened a silver looking sw credit card within the last few years - take a look. They told you when you signed up you’d qualify for Alist /Alist preferred or for Alist companion passes with points for dollars on the card to travel. But now they want you to get their new (higher interest/worse terms) credit card or else the points don’t “qualify” to get you “tier points” & then they make flights ‘cost’ so many ‘rapid rewards points’ that they basically have almost zero value. Another company that doesnt care about loyal customers that fly them every month. I won’t be doing that anymore.
Read more
Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Kristin Hurdle wrote a review 20 Jul
3 contributions
Wichita - Las Vegas
Domestic
Normally I fly with American Airlines but Southwest had a good deal. Never again. They’re so unorganized and because they don’t have assigned seats people get mean about them. To top it off, they don’t allow active duty military to board with the A group. I will forever pay for the convenience and ease of flying with another airline.
Read more
Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Robert S wrote a review 19 Jul
2 contributions
Phoenix - Burbank
Domestic
Garbage airline, have no concept of what on time means. They have the most disrespectful staff and they are rude to absolutely everyone. We are now waiting on the runway and no one is allowed to get up bit they suck. Sourlthwest is absolutely the worst airline you can travel. From here on out I will be advising everyone against the horrendous airline. Thanks for making us late and having to buy another ticket. Trash piolet and even worse crew.
Read more
Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
tina f wrote a review 19 Jul
1 contribution
Las Vegas - Portland
Domestic
Worst airline ever. Sat at airport for hours with no communication and then were told maintenance had just gotten to plane and then came back and said they wanted to be honest and were waiting for captain to show up. Hours later he finally arrived and we were still a couple of hours from boarding. Then were told we might not even make it on. I booked this back in February.
Read more
Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Compass58394897518 wrote a review 18 Jul
1 contribution
Atlanta - Los Angeles
Domestic
Do not fly Southwest. In the past two weeks, I have had five flights delayed. Weather? Nope, not the weather. Every other airline was taking to the lovely skies as I sat watching from the terminal. Technical issues? You bet! Radio silence on why the flight is delayed? Ding, ding ding. If one must choose between flying with Southwest and walking? Walk. Trust me, you will get there faster.
Read more
Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
Waited an hour and get yelled at for going to the restroom
avatar-image
Checked Baggage Soaked during Rain Delay
avatar-image
Checked bag and contents soaked during rain delay.
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Robert S wrote a tip 19 Jul
"Choose a different airline "
avatar-image
Joshua R wrote a tip 14 Jul
"Avoid this airline for a good travel experience."
avatar-image
rcpiper wrote a tip 13 Jul
"It is Southwest Airline -- two bags, decent fares. You know what you are going to get. They went above and beyond getting us to Denver!"
avatar-image
Livingnjoy wrote a tip 6 Jul
"Don't choose this airlines...no assigned seating. "
avatar-image
jillibean111 wrote a tip 6 Jul
"Encourage Southwest to schedule flights on better days of week"
PreviousNext
123456
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: HK$586
4th checked bag: HK$586
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: HK$586
4th checked bag: HK$586
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Southwest Airlines

Search flights

Round TripOne-wayMulti-city