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Southwest Airlines


31,068 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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31,068 Reviews from our TripAdvisor Community

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31,068 reviews from our community

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Showing 30,728: English reviews
Milwaukee, Wisconsin
Level 3 Contributor
18 reviews
5 helpful votes
Reviewed yesterday
NEW

You get 2 free suitcases on SW. they are very nice employees. You get a soft drink and snack. The planes are clean and we were on time and early getting in to our destinations.

Date of travel: March 2018
Domestic Economy Milwaukee - Fort Myers
Helpful?
Thank caraol
Bartlesville, Oklahoma
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

Flights left on time and arrived on time or early. Snacks on the flight to Las Vegas (non-stop) were Belvita orange-cranberry breakfast bars a healthy alternative to the usual salted pretzels or peanuts.

Date of travel: November 2018
Domestic Economy Tulsa - Las Vegas
Helpful?
Thank Jeb1937
Wrangell, Alaska
Level 3 Contributor
11 reviews
7 helpful votes
Reviewed yesterday
NEW

Great customer serviceI had some mobility issues with my knee. I approached a southwest checkin and explained discomfort. at Midway airport and the customer agent called ahead to my gate and asked for a preboard for me and a white cart to my faraway gate. The flight attendants on both of my flights were very cordial.

Date of travel: December 2018
Domestic Economy Detroit - San Diego
Helpful?
Thank onthemovenurse
Norman, Oklahoma
Level 5 Contributor
62 reviews
61 helpful votes
Reviewed yesterday
NEW
via mobile

I absolutely love to fly. But this is the first time I’ve ever encountered such lazy flight attendant. They took forever to take our drink orders and forever to bring them. The flight wasn’t even full.

Date of travel: November 2018
Domestic Economy Oklahoma City - Phoenix
Helpful?
Thank cnewman84
Upper Arlington, Ohio
Level 5 Contributor
75 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

Never in all the years have I had a issue with Southwest Airlines. Always friendly and courtesy. I like that my checked bags are free and I like that I have the choice of seat, depending on the time i check in.

Date of travel: December 2018
Domestic Economy Providence - Columbus
Helpful?
Thank charlesl409
Salt Lake City, Utah
Level 5 Contributor
56 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

I prefer to fly Southwest due to their laid back atmosphere, occasional funny songs and poems by attendants, and comfortable seating. Tucson airport was super easy coming and going.

Date of travel: December 2018
Domestic Economy Salt Lake City - Tucson
Helpful?
Thank TravisSnyder
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I had 2 flights today with Southwest and both of them had problems with the aircraft that made us delayed both times after we boarded. I don't know if it is the maintenance that sucks or the planes they buy. Whatever it is, I don't think I will ever fly southwest again. ABSOLUTELY TERRIBLE AIRLINE!!!!

Date of travel: December 2018
Domestic Economy Nashville - Jacksonville
Helpful?
Thank Cameron M
Mesquite, Nevada, United States
Level 6 Contributor
108 reviews
38 helpful votes
Reviewed yesterday
NEW

Staff unpleasant Captain speaking negatively about competitors . Very unprofessional. Cabin was informed of no WiFi after plane took off. Seats uncomfortable and just as tight as other airlines for way more money. Will try my best to avoid this airline in the future

Date of travel: December 2018
Domestic Economy Las Vegas - Detroit
Helpful?
Thank miascloset
New York City, New York
Level 4 Contributor
40 reviews
10 helpful votes
Reviewed yesterday
NEW

Unique seating assignment. Boarding in blocks and seating is as available with no seating assignment. Planes are clean and staff are friendly. Its just above the budget airlines.

Date of travel: December 2018
Domestic Economy Newark - Fort Lauderdale
Helpful?
Thank lennypn935
Carmel, Indiana
Level 6 Contributor
147 reviews
43 helpful votes
Reviewed yesterday
NEW

I flew to/from Austin Texas/Indianapolis. Both flights to and from were on time as scheduled. The flight crew was friendly, and sometimes very funny. I checked my bag at no extra fee. I paid for the early bird seating, so I could board a little earlier and pick my preferred seat. This is my favorite airline and airline of choice...

Date of travel: November 2018
More 
Domestic Economy Austin - Indianapolis

Helpful?
Thank juliesS7418MM
See travel tips for airlines
“Have a great trip”
onthemovenurse, 10 Dec 2018 | Read review
“Avoid paying more for same service as cheaper airlines.”
miascloset, 10 Dec 2018 | Read review
“. Check in as early as possible to get good seating. No assign seating, $15 -$25 for early boarding, but no pre-seat assignment.”
lennypn935, 10 Dec 2018 | Read review
“Book your boarding check in as soon as it opens and you will have no trouble with seating”
Bluessonny, 9 Dec 2018 | Read review
“Make sure Southwest Airlines staff listen to your requests.”
daf57, 9 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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