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Southwest Airlines


17,600 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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17,600 Reviews from our TripAdvisor Community

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17,600 reviews from our community

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Showing 17,382: English reviews
Level 6 Contributor
174 reviews
220 helpful votes
Reviewed yesterday
NEW

My friend since childhood texted that she and her family were leaving California for Florida the following week. We had not seen one another in person in 7 years, and with her impending move out-of-state, might not see her again. So, I decided to find a flight on Southwest Airlines that accommodated my desire to visit San Francisco to have...

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Domestic Economy Los Angeles - San Francisco

Helpful?
Thank Lena K
Folsom, California
Level 3 Contributor
14 reviews
Reviewed yesterday
NEW

To start our early morning trip, we get to the airport in plenty of time. The lines are not short. One family who was in the airport before us went in the premier line. All the attendants saw this family had been in the airport waiting.but instead of serving them, they made them go to the back of the line...

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Domestic Economy Sacramento - Tampa

Helpful?
Thank ready2travel16
Niagara-on-the-Lake, Canada
Level 5 Contributor
57 reviews
6 helpful votes
Reviewed yesterday
NEW

Southwest is almost always inexpensive. We had to change our flight plan leaving from SFO instead of LAX. This change was not a problem, we just paid more. We stopped at Midway where we had ample time to change planes.Normally an outgoing flight from Midway is not delayed as the traffic is slower at midnight. However, we waited an hour...

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Domestic Economy San Francisco - Buffalo

Helpful?
Thank Ralphandralph
Leawood, Kansas
Level 6 Contributor
213 reviews
55 helpful votes
Reviewed yesterday
NEW
via mobile

Southwest is the most reliable airline in the skies. Not fancy but predictable ( This Is Good!). Flyers know they will always be served by friendly (funny) flight attendants. The airline works hard to serve their clientele.

Domestic Economy Kansas City - Los Angeles
Helpful?
Thank stewart s
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed yesterday
NEW

Flew on one of Southwest Airlines new 737’s. Big and spacious with plenty of leg room (I’m 6’0”). No Wi-Fi interruptions. If carry space is an issue, I’d recommend getting the early bird check-in included in your airline fee; that way you can possibly be in the A or early B group guaranteeing over head space.

Domestic Economy Saint Louis - Las Vegas
Helpful?
Thank Tom R
Marlton, New Jersey
Level 3 Contributor
23 reviews
17 helpful votes
Reviewed yesterday
NEW

I only fly Southwest. I love so many of their policies including baggage, cancellation , customer of size and open seating. Both in-air and ground staff are usually kind and patient and I've had few flight delays. I do wish there were more nonstop flights to the west coast but otherwise I am very satisfied To me flying is very...

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Domestic Economy Philadelphia - Orlando

Helpful?
Thank MNYTRPS2GO2
Guilford, Connecticut
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed yesterday
NEW

Starting to use again, after years of service out of Sacramento. Not a huge fan on how they seat you on plane, but have gotten used to it. I am a bigger person and the seats are not the roomiest. Use for short local flights but avoid on any flight over 2 hours. Love that they are out of Hartford....

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Domestic Economy Hartford - Baltimore

Helpful?
Thank rickbF2060PG
Edgewood, Maryland
2 reviews
1 helpful vote
Reviewed yesterday
NEW

On time, smooth flight, good service from flight attendants. No issues at all. I have not done any flying for 40 years. This experience will keep me using Southwest.

International Economy San Juan - Baltimore
Helpful?
Thank BLT493
Virginia Beach, Virginia
Level 6 Contributor
236 reviews
71 helpful votes
Reviewed yesterday
NEW

I am speaking of this flight only, I have always been satisfied with Southwest up until this flight. We left on time Denver 7:55am we were supposed to leave Midway at 1:20pm we sat there for an hour, no one even told us the flight had been cancelled, now I begin to wonder, why we are the only few there...

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Domestic Economy Denver - Norfolk

Helpful?
Thank JudyE65
Sacramento, United States
Level 4 Contributor
33 reviews
7 helpful votes
Reviewed yesterday
NEW

Plane left on time and arrived a little early. The return flight left a few minutes late but arrived only a few minutes late. No drama. No issues. No complaints. Cannot ask for anything more.

Domestic Economy Sacramento - Burbank
Helpful?
Thank Dale S
See travel tips for airlines
“the seats are very broken down. I always take a cushion. And getting a snack is very nice and the attendants usually will let you choose 2.”
ready2travel16, 16 Jan 2018 | Read review
“Get there early to have lot of choice for seats in the A group.”
Ralphandralph, 16 Jan 2018 | Read review
“If you're overweight be sure to check the customer of size policy”
MNYTRPS2GO2, 16 Jan 2018 | Read review
“Don't go to Midway Chicago airport”
JudyE65, 16 Jan 2018 | Read review
“nothing to add”
405dales, 16 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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