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Malaysia Airlines


4,669 reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia 011 60 1-300-88-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,669 Reviews from our TripAdvisor Community

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4,669 reviews from our community

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Showing 3,874: English reviews
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed today
NEW

Flew PNH-KUL-SGN on their ageing B737’s on 20th July 2018. Both flights almost full in both classes. First flight delayed 30 Minutes (well announced!), next flight on time. Check-in in PNH was tedious with an annoying junior 3rd part staff. He wanted to force me to inscribe 1 of 2 pieces of hand-luggage which I tried to refuse and eventually...

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Southeast Asia Business Class Phnom Penh - Ho Chi Minh City

Helpful?
Thank Anders P
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Portland, Oregon
2 reviews
Reviewed today
NEW

Just experienced quite possibly the worst display of customer service from any airline I have flown with. I booked a flight to Denpasar, Bali from Phnom Penh 6 months prior to departure. It consisted of 2 flights, one to Kuala Lumpur, and the second to Denpasar, Bali (our final destination). 2 weeks prior to this flight, Malaysia Airlines changed the...

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Asia Economy Phnom Penh - Denpasar

Helpful?
Thank camblossom
Navi Mumbai, India
2 reviews
Reviewed today
NEW

I always had pleasant flight with Malaysia airline. My flight on time. Good food at all time. Experienced cabin crews. But Business class cabin not full, instead of empty seats, MAS shall come out with solutions to fill the seats. Pricing for Business class was reasonable but expecting much cheaper if booked far advance. In flight entertainment, same movies.

Asia Business Class Kuala Lumpur - Mumbai
Helpful?
Thank rragu2007
England, United Kingdom
Level 4 Contributor
37 reviews
15 helpful votes
Reviewed today
NEW

It was a good flight. Food and staff were excellent. We travelled with our granddaughter and there was ample space in the cot area.

Southeast Asia Economy Hong Kong - Kuala Lumpur
Helpful?
Thank LandL4748
Level 3 Contributor
17 reviews
8 helpful votes
Reviewed yesterday
NEW

The service of Malaysia airlines is not like it used to be. You are required to request the service, they are not around to offer service to you! What a disappointment on the low hospitality management.

Southeast Asia Business Class New Delhi - Kuala Lumpur
Helpful?
Thank norkhairiaha
Woy Woy, Australia
Level 4 Contributor
42 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

This flight was a huge disappointment. Our kids were excited to be on an A380 and yet it was a huge let down. One of our screens was broken with nothing but a voucher that can’t be used offered. One of the toilets at the back was not able to be used which is a nightmare on a flight with...

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International Economy Kuala Lumpur - Sydney

Helpful?
Thank PakDom
Victoria, Australia
Level 4 Contributor
29 reviews
5 helpful votes
Reviewed yesterday
NEW

All staff were attentive, welcoming and polite. Business upgrade was excellent; so spacious and Club Lounge prior was excellent. An easy and trouble free flight.

International Business Class Melbourne - Kuala Lumpur
Helpful?
Thank Steve B
Melbourne, Australia
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

overall the experience was quite good. flew from Kota Kinabalu to KL then to Melbourne. both flights were late/delayed however we were notified via text very early which was a great assistance and good service. Malaysian check is was quite quick and smooth without delay which was also helpful. boarding, again, was efficient and we had a relatively smooth flight....

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International Economy Kuala Lumpur - Melbourne

Helpful?
Thank Glenn C
Nanjing, China
Level 6 Contributor
214 reviews
79 helpful votes
Reviewed yesterday
NEW

Great flight no hassle. hot attendants only issue though at check in they only had bag drop written at every counter when they could also do check in I walked past it a dozen times before I finally asked and they said yes its also check in. but like wtf be clear. Beverages for this short flight is just a...

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Southeast Asia Economy Kuala Lumpur - Singapore

Helpful?
Thank Shannon083
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 2 days ago
NEW

It was my first experience flying Malaysia Airlines. Overall, the flight was quite convenience with friendly cabin crew and good inflight entertainment. Because it was a short flight less than 2 hours, we only got snack with some options for drinks. The best thing was they provide city check in from KL Central if we use the train to the...

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Southeast Asia Economy Kuala Lumpur - Phuket

Helpful?
Thank Yudialwi
See travel tips for airlines
“Stand by for earlier flight not possible anymore”
andersp536, 20 Jul 2018 | Read review
“Avoid this airline”
camblossom, 20 Jul 2018 | Read review
“Plan your trip and book early to get better value for your money”
rragu2007, 20 Jul 2018 | Read review
“no real tip, I find Malaysian good value for money”
glennc819, 19 Jul 2018 | Read review
“Their connecting flights are not good. So, if this is a direct flight and in price range, only then, one should try.”
, 18 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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