We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Malaysia Airlines


2,952 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

2,952 Reviews from our TripAdvisor Community

Write a Review

2,952 reviews from our community

Filter reviews by popular destinations:
All reviews Kuala Lumpur London Sydney Bangkok Singapore Denpasar Melbourne Auckland Central Tokyo Phuket Jakarta Kota Kinabalu Penang Langkawi Manila
Traveller rating
Cabin
  • (1,883)
  • (0)
  • (509)
  • (11)
Route
  • (1,286)
  • (643)
  • (212)
  • (171)
  • (91)
  • More
Language
  • More
Showing 2,404: English reviews
Port Macquarie, Australia
Level 3 Contributor
11 reviews
35 helpful votes
Reviewed 2 days ago
NEW
via mobile

I would choose another airline to fly next time. The service and food was terrible. The airline hostess were rude. No smiles just get your food thrown at you. We were all seated ready for takeoff only to be delayed 2 hours on the tarmac with no explanation.

International Economy Sydney - Kuala Lumpur
Helpful?
Thank Jodie H
Kangar, Malaysia
Level 4 Contributor
8 reviews
Reviewed 2 days ago
NEW

Being using as airline transportation, before coming the Airasia, Malindo, since 1990...where those competitor are using as the cost price of lower flight ticket, but to the oversize person, will be only can sit still for one hour flight seem feel okay, but more than one hour, your both foot start to feel numbness, no other choice, either you have...

More 
Asia Business Class Kuala Lumpur - Denpasar

Helpful?
Thank Hishamudin A
Penang Island, Malaysia
Level 6 Contributor
121 reviews
49 helpful votes
Reviewed 3 days ago
NEW
via mobile

Review on MH BKK-KUL sector in C class. Aircraft was B737-8H6, reg no. 9M-MSA. Menu is as per attached photos with this review. Selected the red curry chicken rice, which was served with a starter, a selection of bread rolls and desert. Washed down with teh tarik, orange juice and white coffee. No alcohol is served on MH regional flights....

More 
Southeast Asia Business Class Bangkok - Kuala Lumpur

Helpful?
Thank Romuluz75
2 reviews
Reviewed 3 days ago
NEW

They had empty seats in business class but would not sell me one. Same on the return leg, This leg had 14 out of 20 business seats empty. I have flown this trip 10 times and it has become worse over the years. The norm seems to be taking off late. I watched the baggage handlers throwing our bags onto...

More 
International Economy Kuala Lumpur - Adelaide

Helpful?
Thank michaelrothwell58
London, United Kingdom
Level 6 Contributor
92 reviews
45 helpful votes
Reviewed 3 days ago
NEW
via mobile

1) My Penang/KL/ Kathmandu return flights was already resheduled four times by MAS and in consequence my return date is a day earlier!!! 2) MAS finally ran out of reasons for their rescheduling. 3) Each time when I called the MAS Call Centre, I would spend at least an hour to an hour and half waiting to get through and...

More 
Asia Economy Penang - Kathmandu

Helpful?
Thank Pacer O
Oxford, United Kingdom
Level 5 Contributor
95 reviews
39 helpful votes
Reviewed 3 days ago
NEW

A lesson in how to run an A380 into the ground. Dirty toilets just after take off. Several toilets out of order. In flight entertainment is difficult to navigate, the remotes are all broken and has a moderate level of programming. Internal cladding is taped on. If maintenance is that bad in the plane - what is it like in...

More 
International Economy London - Kuala Lumpur

Helpful?
1 Thank Roger D
Kuala Lumpur, Malaysia
1 review
Reviewed 3 days ago
NEW

Did lots of travelling lately and must say that today's experience back from London was a pleasant one. Normally i see many cabin crews just going about their jobs but i thought this cabin crew's mannerism was very sincere.....sorry i didn't take her name but, she spoke to guest like friends and she smiles didn't seem un-real. Some crew didn't...

More 
International Economy London - Kuala Lumpur

Helpful?
Thank choongyowchu
Caerphilly, United Kingdom
Level 6 Contributor
524 reviews
747 helpful votes
Reviewed 4 days ago
NEW
via mobile

Was nervous after flying with them not long after a plane disappeared and another shot down. We were on the same route as the plane that was shot down over the Ukraine. Service was great. Planes dated and need a little tlc.

International Economy Amsterdam - Kuala Lumpur
Helpful?
1 Thank Kayleigh_M_Williams
Sydney, Australia
1 review
Reviewed 4 days ago
NEW

On MH178 on a Boeing 737-800 8/10/2017 (Colombo to Kuala Lumpur) there was a mother and two toddlers sitting in row 11 seats DEF which is the exit row for emergencies. On the other side of the plane there was a young couple and a baby sitting in row 11 ABC. How can fundamental safety issues be so easily ignored,...

More 
International Economy Colombo - Sydney

Helpful?
Thank pagoda2017
Hawker, Australia
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 5 days ago
NEW

Surprisingly good meals for economy class. Alcoholic drinks were minimally distributed and one had to request more as required.

International Economy Sydney - Kuala Lumpur
Helpful?
Thank Peter C
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“Book wisely, before you miss your connecting flight”
58hishamudina, 18 Oct 2017 | Read review
“Do not fly Malaysia - Adelaide leg, it is full of grubby sick first time flyers from the sub continent.”
michaelrothwell58, 17 Oct 2017 | Read review
“don't be late at the gate ..... and don't need to rush to board ..... all the seats are assign”
choongyowchu, 17 Oct 2017 | Read review
“If you are vegetarian, the meals come first before the other travellers get theirs”
V8896VBpeterc, 15 Oct 2017 | Read review
“Make sure that you get what you have paid for”
DerekB176, 14 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

863 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (863)
Viewed
Airport (83)
Viewed
View from Window (80)
Viewed
Onboard Feature (41)
Viewed
Cabin (78)
Viewed
Seat (32)
Viewed
Food and Drink (162)
Viewed
Food and Drink (49)
Viewed
Seat (46)
Viewed
Airline Lounge (7)
Viewed
View from window (10)
Viewed
Onboard features (4)
Viewed
Airport (2)
Viewed
Airline Lounge (35)
Viewed
Our fleet (5)
Viewed
Cabin (2)
Viewed
Other (227)