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KLM Royal Dutch Airlines


19,230 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19,230 Reviews from our TripAdvisor Community

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19,230 reviews from our community

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Showing 9,116: English reviews
Pretoria, South Africa
Level 1 Contributor
3 reviews
Reviewed today
NEW

Staff were very very good and professional. The only problem for me was that it was a day flight and I like to fly during the night.

International Economy Amsterdam - Johannesburg
Helpful?
Thank giannigT4253DK
Portland, Oregon
Level 3 Contributor
12 reviews
Reviewed yesterday
NEW

Excellent service and code-share with Delta. Reliable and timely each time I fly the direct route. Very friendly staff, food is good, entertainment is excellent--the time goes by quickly.

International Economy Portland - Amsterdam
Helpful?
Thank pnwtravellers2018
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW
via mobile

When we moved to Amsterdam for my work I started to fly KLM often. Given my position I travel a lot and got up to Platinum quickly. KLM is the WORST frequent flier program in the industry. No upgrades whatsoever, no relief on change fees, no difference from silver or gold when boarding. Your loyalty to this airline is absolutely...

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International Business Class Amsterdam - New York City

Helpful?
Thank Tim M
Houston, Texas
Level 4 Contributor
46 reviews
17 helpful votes
Reviewed yesterday
NEW

The airline was fine, and certainly good value for money because they have to compete with the discount operators. But total thumbs down for their Basel check-in facilities. Shared with Air France, only 2 self-serve terminals, and long waits for the desks to open. Crowded because everyone is waiting for the desks to open and bags and trolleys everywhere. A...

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Europe Economy Basel - Amsterdam

Helpful?
Thank profginsburg
Whittier, California
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Flight was delayed due mechanical issues with the plane, but from the minute we boarded, the service was excellent. Friendly staff and great attention to your needs!

International Business Class Canton of Geneva - Los Angeles
Helpful?
Thank Raymond D
Toronto, Canada
Level 6 Contributor
102 reviews
42 helpful votes
Reviewed yesterday
NEW

Comfortable seats, Good food, Great service. Great in-flight entertainment. Overall a pleasant experience without complaints.

International Economy Toronto - Tehran
Helpful?
Thank Prax_Toronto
London, United Kingdom
Level 3 Contributor
12 reviews
Reviewed yesterday
NEW

I have never sat in a seat that before someone push there seat back my knees were already turn to the side. The leg room is so short that you have to have your feet on your toes and for a twelve and a half hour flight you can hardly walk afterwards. Lovely cabin crew but pay the extra £100...

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International Economy Amsterdam - Osaka

Helpful?
Thank 865Keith
Buenos Aires, Argentina
Level 5 Contributor
52 reviews
15 helpful votes
Reviewed yesterday
NEW

I connected in Amsterdam to Dublin after a 13+ hour flight from Buenos Aires. I had very low expectations for this short early morning flight. I was pleasantly surprised to be proved wrong. The crew was professionally friendly and helpful and passengers were provided with free refreshments. One of my highlights, as any traveller's, was to find that my bag,...

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Europe Economy Amsterdam - Dublin

Helpful?
Thank bizisyl
Buenos Aires, Argentina
Level 5 Contributor
52 reviews
15 helpful votes
Reviewed yesterday
NEW

This flight was my first to travel with KLM. I had heard about its good service and was happy to confirm this. The legroom in Economy was just enough for me, but the rest of the on-board service and catering were definitely outstanding for this class. The crew was very kind and helpful, constantly keeping passengers hydrated (which is crucial...

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International Economy Buenos Aires - Amsterdam

Helpful?
Thank bizisyl
2 reviews
Reviewed yesterday
NEW
via mobile

Once again, KLM has lost all 6 of my family’s bags while transferring from amaterdam and after speaking to their completely unhelpful and short-tempered staff (received responses like “my system doesnt work idk where your bags are bye” followed by being hung up on), they simply repeat monomaniacally: “we cannot give you a time or location of your bags”. To...

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International Business Class Bengaluru - Toronto

Helpful?
Thank Sumer D
See travel tips for airlines
“There are lesser (size and weight) bag limits for both checking and carry-on bags, and you have to pay to check bags.”
profginsburg, 17 Aug 2018 | Read review
“Pay for extra leg room”
865Keith, 17 Aug 2018 | Read review
“If you book your tickets in advance, you can make amazing savings on the fares.”
tpmugadza, 16 Aug 2018 | Read review
“Watch out for your luggage if you have to connect through Amsterdam!!!”
Bobbrooksster, 15 Aug 2018 | Read review
“The only hassle was booking one way flight . A single journey was more costly than a return .”
shamimoka, 15 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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