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KLM Royal Dutch Airlines


16,217 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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16,217 Reviews from our TripAdvisor Community

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16,217 reviews from our community

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Showing 7,585: English reviews
Quezon city
Level 5 Contributor
90 reviews
72 helpful votes
Reviewed yesterday
NEW

Used to fly KLM a number of years back. Was surprised to see how it deteriorated. At least other airlines had lotion and mouthwash in the toilet. And for a 13 hour flight, that would have been quite welcomed. Food was at least quite tasteful and the selection of shows not bad at all. But the seats in economy seems...

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International Economy Manila - Amsterdam

Helpful?
Thank butterscotchQC
Edmonton, Canada
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

We flew about 8-9 hours from Calgary to Amsterdam and had chosen extra leg room seating. Lots of room and really attentive air attendants who are always stopping by or providing services. Food was quite tasty and despite this long flight we found this airline much better to fly on for long flights compared to other airlines we have travelled...

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International Economy Edmonton - Paris

Helpful?
Thank BillStr
2 reviews
Reviewed yesterday
NEW

Never flew KLM before this trip. Outstanding planes, so comfy, great service by flight attendants. Good selection of movies and other audio/video selections. Made the going to and coming back from vacation delightful!

International Business Class Los Angeles - Rome
Helpful?
Thank dkahl2018
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed yesterday
NEW

Flight was on time, smooth take off and landing. Cabin staff were friendly and helpful. We got a bonus when our hand luggage was taken in the hold for free so very pleased with that. Seats were comfortable and not too small. Pilots were informative and helpful in terms of communicating what was happening etc. My first flight with KLM..Would...

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Europe Economy Middlesbrough - Amsterdam

Helpful?
Thank Brenda O
Long Beach, California
Level 4 Contributor
34 reviews
15 helpful votes
Reviewed yesterday
NEW

Simply superb even in economy. The level of attention, the comfort of the seats, the quality of the service, the friendliness and professionalism of the flight attendants, all to be admired.

International Economy Los Angeles - Madrid
Helpful?
Thank Jeffrey S
Liverpool, United Kingdom
Level 4 Contributor
29 reviews
23 helpful votes
Reviewed yesterday
NEW
via mobile

I wish I could leave 0 stars, KLM are the most awful organisation ever. Flight from Manchester to Amsterdam delayed. Not allowed to board flight to Guangzhou as luggage not off the flight from Manchester. Waited 7 hours in Amsterdam and was put on flight to Shanghai, KLM staff refused to give any details about onward flight to Hohhot, all...

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International Economy Manchester - Hohhot

Helpful?
Thank JugsGirl
Geneva, Switzerland
Level 6 Contributor
597 reviews
146 helpful votes
Reviewed yesterday
NEW

KLM did very well choosing the Embraer for its fleet, it is a light, pleasant, relatively silent and comfortable (2 by 2 throughout) plan. Also, as the plane is too small for inflight sales, staff has more time to dedicate to servicing passengers. On 20 April it looked as if we were in bad luck. Departure at17:10, but at 16:30...

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Europe Business Class Amsterdam - Canton of Geneva

Helpful?
Thank robert_bos53
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Leeds, United Kingdom
Level 3 Contributor
15 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

Great airline to travel with. Smooth check in, friendly staff on the ground and in-flight. Fantastic that you get a free beverage and small snack.. even on a 50 minute flight! Love KLM

Europe Economy Manchester - Amsterdam
Helpful?
Thank Amy J
New Delhi, India
Level 5 Contributor
27 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

The 8-hour flight was my longest air journey so far and the air hostesses made sure that our flight was a memorable one! Good food, comfortable cushions, and good seat with ample of leg room! All these and my journey to Delhi was not tiring at all.

International Economy Amsterdam - New Delhi
Helpful?
Thank whistlinghound
Placitas, New Mexico
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

As I looked at my seat, I though, 'this isn't possible'. And, then, 'I can't believe I'll have to sit here for the next 9 hours.' Yeah, I know it's economy and I always fly economy but I've never seen such awful seats on an airline in my many travels. I'm 5'4" and my knees nearly touched the seat in...

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International Economy Salt Lake City - Amsterdam

Helpful?
Thank Athena_Sword
See travel tips for airlines
“Try to get B Zone seating.”
butterscotchQC, 21 Apr 2018 | Read review
“If you HAVE to fly this airline, pay for extra space.”
Athena_Sword, 20 Apr 2018 | Read review
“to have a flight 100% klm and not managed by air france”
pduncan75013, 20 Apr 2018 | Read review
“Boek geen economy class”
roberthW9738ZG, 19 Apr 2018 | Read review
“book well in advance for best deals”
66amyhill, 19 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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