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KLM Royal Dutch Airlines


22,037 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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22,037 Reviews from our TripAdvisor Community

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22,037 reviews from our community

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Showing 10,534: English reviews
Manchester, United Kingdom
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed today
NEW

arrived at manchester airport on my way to nyc via amsterdam. i was confronted with a forty four pound bill. i had only one luggage which i checked in. the receptionist said it was standard and that all the airlines were doing it.. i travel international twice a year and i have never been charged before. i also had to...

Date of travel: November 2018
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International Economy Manchester - New York City

Helpful?
Thank britnurse2002
Norwich, United Kingdom
Level 6 Contributor
756 reviews
341 helpful votes
Reviewed today
NEW

This flight was boarding as my transatlantic flight was landing. I rushed to the boarding gate to find that it was a multiple gate and there was a long queue whilst the ground staff dealt with infrequent fliers. Needless to say I was once again one of the last to board and there was no space for carry-ons. The flight...

Date of travel: December 2018
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Europe Economy Amsterdam - Norwich

Helpful?
Thank mgsnorwich
Rotterdam, The Netherlands
Level 6 Contributor
105 reviews
12 helpful votes
Reviewed today
NEW

After a miserable flight over, a cancellation of our return trip, we assumed the worst. Not so! Nice new plane, excellent seats and service. No review of the food (as we tried to sleep), but a pasta snack at 22 at night...really? When we shared our woes of the past week the stewardess passed on some insider information on how...

Date of travel: November 2018
More 
International Economy New York City - Amsterdam

Helpful?
Thank Eten1962
Lakeland, Florida
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed today
NEW

3 months prior to the flight, I selected my seating choice. It was not until the day of the flight that I found out that they paid no attention to my request. At the boarding gate they informed me that unless I had PAID EXTRA to reserve my seat, I took what they gave me. Bad, bad, bad. I booked...

Date of travel: December 2018
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International Economy Amsterdam - Atlanta

Helpful?
Thank Alison T
Kuala Lumpur, Malaysia
Level 4 Contributor
41 reviews
39 helpful votes
Reviewed today
NEW
via mobile

We traveled on the 10th Dec 2018 and flight departed from KlIA to Amsterdam Schipol Airport at midnite. The flight departed on time and boarding was smooth and uneventful. The “suffering” in view of the 13 hours so flight was in part alleviated by the seat which is pretty comfortable but don’t expect service to be anywhere near SIA or...

Date of travel: December 2018
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International Economy Kuala Lumpur - Amsterdam

Helpful?
Thank hii67
Thirsk, United Kingdom
Level 6 Contributor
202 reviews
110 helpful votes
Reviewed today
NEW

Providing you don't risk taking other than hand baggage, which KLM tend to fail to transfer in Schiphol, they are a good airline. Regular flights from regional UK airports to most of Europe via Schiphol are good (apart from the nonsensical boarding process with bus to the aircraft - seems to take longer in the bus than the actual flight)...

Date of travel: December 2018
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Europe Economy Leeds - Copenhagen

Helpful?
Thank 1777NT
Kudelstaart, The Netherlands
Level 4 Contributor
31 reviews
4 helpful votes
Reviewed today
NEW

Aircraft was ok but for the price the catering effort could have been a lot better than a cup of water and a slice of dry cake.

Date of travel: November 2018
Europe Economy Bergen - Amsterdam
Helpful?
Thank 6Michael213
Kawartha Lakes, Canada
Level 4 Contributor
40 reviews
27 helpful votes
Reviewed today
NEW

Great crew- very attentive and kept passengers up to date with all relevant info. Food on flight over was OK but on return trip was quite good.

Date of travel: November 2018
International Economy Toronto - Amsterdam
Helpful?
Thank Dan R
Klang, Malaysia
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed today
NEW

I previously travelled from Amsterdam to London and from Bangkok to Kuala Lumpur on KLM. The experience was memorable but this was way back in years. I recently took KLM again from Kuala Lumpur to Jakarta and I was pleasantly surprised that the quality of service was consistently the same. Very friendly and helpful inflight service. Good quality warm snack...

Date of travel: February 2018
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Southeast Asia Economy Kuala Lumpur - Jakarta

Helpful?
Thank lancerozario
Nelspruit, South Africa
Level 5 Contributor
42 reviews
14 helpful votes
Reviewed today
NEW

The flight was okay considering that it was economy and the service was not bad at all. The food was okay as well.

Date of travel: October 2018
Southeast Asia Economy Denpasar - Singapore
Helpful?
Thank 967kamol
See travel tips for airlines
“If you have a seat preference, make sure you know whether you have to pay for that preference”
alisonpterry, 12 Dec 2018 | Read review
“Take your own sandwich !”
6Michael213, 12 Dec 2018 | Read review
“check your baggage weight before boarding- another flyer had to pay about $125 Ca for 2 kg overweight”
danrA5580EX, 12 Dec 2018 | Read review
“KLM has the largest network in Africa continent”
TabG_12, 11 Dec 2018 | Read review
“show respect”
airerik, 11 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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