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KLM Royal Dutch Airlines


12,453 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,453 Reviews from our TripAdvisor Community

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12,453 reviews from our community

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Showing 5,664: English reviews
Giessen, Germany
Level 6 Contributor
401 reviews
126 helpful votes
Reviewed yesterday
NEW

had the same small plane like from Bergen to Amsterdam. Left on time. Flight was due to tailwind very short and we arrived 25 minutes ahead of schedule. Just got a sandwich with a cup of water no other drinks. Luggage came very quick. Pleased

Europe Economy Amsterdam - Frankfurt
Helpful?
Thank blueskies15-10
Giessen, Germany
Level 6 Contributor
401 reviews
126 helpful votes
Reviewed yesterday
NEW

Flight was packed. Crew was very friendly, got a Sandwich and something to drink. Had an emergency exit seat with lots of legroom. Flight was alright, plane was a little small, but ok for 1,5 hours flight

Europe Economy Bergen - Amsterdam
Helpful?
Thank blueskies15-10
Brussels, Belgium
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

We flew on flight KL1131 and had a pleasant flight with good updates from the pilots on eta etc. Especially the cabbin crew was very friendly, asking about the purpose of our visit and beeing really attentive, never had such a nice experience as it really felt like they took their time for us.

Europe Economy Amsterdam - Copenhagen
Helpful?
Thank timbr0wne
Geneva, Switzerland
Level 6 Contributor
480 reviews
116 helpful votes
Reviewed yesterday
NEW

I was pleasantly surprised on this KLM longhaul. The staff was in a great mood and delivered services with gusto. The presentation and quality of the food had significantly improved. The flight left and arrived on time. The chairs in the 777 are very comfortable both for sitting and, flat, for sleeping. The Delft Bleu houses continue to be handed...

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International Business Class Amsterdam - Bangkok

Helpful?
1 Thank robert_bos53
Lombok, Indonesia
Level 5 Contributor
92 reviews
34 helpful votes
Reviewed 2 days ago
NEW

This is my firsts time flying with KLM. Upon checked in, the ground staff in Soekarno Hatta International Airport did a fantastic job, it was so smooth and fast. The flight attendant was so good, they were caring and very helpful. The seat to be honest was not my favorite one, a little bit outdated, so does the in flight...

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Southeast Asia Economy Jakarta - Kuala Lumpur

Helpful?
1 Thank Hariiagung
Ketchum, Idaho
Level 5 Contributor
55 reviews
22 helpful votes
Reviewed 2 days ago
NEW
via mobile

Flew business class from JFK to Nairobi via Amsterdam. Despite only one hour connection the checked bags made it. Much appreciated! The business class lie flat seats are comfortable but the layout is first generation where the window seat needs to step over the aisle seat to get in/out when the aisle seat is flat. The air is EXTREMELY dry....

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International Business Class New York City - Nairobi

Helpful?
Thank H P B
Nijmegen, The Netherlands
Level 6 Contributor
195 reviews
18 helpful votes
Reviewed 3 days ago
NEW
via mobile

This relatively short flight was a great experience. Seat 3A was comfortable and... no one next me, hence extra comfy. I had a great conversation with the caring purser. Her smiley eyes, I won't forget. Enjoy running along the canal in Glasgow.

Europe Economy Amsterdam - Glasgow
Helpful?
Thank rgrol
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Taipei, Taiwan
Level 3 Contributor
13 reviews
Reviewed 3 days ago
NEW
via mobile

I have been flying to Europe from Taipei for fifteen plus years so, multiple times per year and at my own expense. I have tried almost every possible way there is to get to Europe from Taipei airline-wise. That include China Airlines, Malaysian Airlines, Cathy Pacific, Emirates, Singapore and some others I really want to forget. My first choice is...

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International Economy Taipei - Lisbon

Helpful?
Thank RalfandAl
Prague, Czech Republic
Level 5 Contributor
51 reviews
34 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flew from Prague to Taipei via Amsterdam and Shanghai Pudong. Flight Prague to Amsterdam overbooked. So they tried to sell an upgrade into the business class for 70 euros. Online check-in worked, however the seat selection was deceitful as they wanted to charge for selected seats even in the online check-in. Just click and look for seats with no charge....

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International Economy Prague - Taipei

Helpful?
1 Thank GoGo5858
Birmingham, United Kingdom
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 3 days ago
NEW

KLM after 17 years a loyal flyer, Silver, Gold and Platinum customer, KLM are about to lose me as a loyal customer.

International Economy Birmingham - Hong Kong
Helpful?
4 Thank BigBirdTony
See travel tips for airlines
“Don't fly KLM”
BigBirdTony, 17 Nov 2017 | Read review
“would only use Economy plus or Business class, back of the bus is cramped.”
172willemc, 16 Nov 2017 | Read review
“Make sure you allow plenty of time in AMS if that is your connecting airport”
Travel-is-my-vice, 13 Nov 2017 | Read review
“If you want to fall in love with an airplane, try the KLM 787 DreamLiner”
Kirikera, 13 Nov 2017 | Read review
“KLM really does a great job and on their Boeing Aircraft the seats are not to cramped.”
UlrichS993, 12 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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