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Kenya Airways


1,989 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,989 Reviews from our TripAdvisor Community

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1,989 reviews from our community

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Showing 1,565: English reviews
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

After reading a ton of unfavourable comments regards KQ, I was a tad worried particularly that the JKIA staff were recently protesting, well, how wrong could one be. My flight from MBA to NBO was perfect as was the flight from NBO to CPT. Ground staff as well as flight attendants on all flights were super friendly. Food was excellent...

Date of travel: March 2019
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Africa Economy Mombasa - Cape Town Central

Helpful?
Thank reggee_musicman
Pinehurst, North Carolina
Level 5 Contributor
64 reviews
20 helpful votes
Reviewed 2 days ago
NEW

The flight was pretty typical, however, the departure time stated 23:52 on our boarding pass, and once we arrived to the airport, all the boards stated 22:52. In fact they had changed our departure time. We were filled with anxiety as we stood in the customs lines, however, we did make our flight.

Date of travel: March 2019
International Economy Nairobi - New York City
Helpful?
Thank Joyce A
Casablanca, Morocco
Level 5 Contributor
78 reviews
11 helpful votes
Reviewed 2 days ago
NEW

I had a lovely flight on Kenya airways. Flight attendants were perfectly pleasant. I loved the vegetarian meal option. It was wonderful!

Date of travel: February 2019
Africa Economy Nairobi - Addis Ababa
Helpful?
Thank acoghill
1 review
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Cancelled two flights from harare in one day. Served pies n muffins for dinner, put us in a bad hotel after they made us miss our flights.

Date of travel: March 2019
Africa Economy Harare - Mombasa
Helpful?
1 Thank Ronald M
Tenbury Wells, United Kingdom
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

After 18.5 hours outbound delay I requested a flight change for my return as I thought the chance of missing my domestic flight was too high and it might be the latest back-but changing was too expensive so I was stuck on an airline which had such frequent delays Flightstats don`t track it. So after boarding on time we spent...

Date of travel: March 2019
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International Economy Nairobi - Guangzhou

Helpful?
Thank Hillw00d
Tenbury Wells, United Kingdom
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

Cannot state how incapable and incompetent the airline is strongly enough. 18.5hours Outbound delay-12 because of flights, 6.5 because of post-boarding aircraft repair. After 5.5 hours on the runway they let out passengers 'for an hour' then called them back (announcements only at the gate)after 15 minutes-then counted us probably 15 times to see if everyone had returned. No extra...

Date of travel: March 2019
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International Economy Guangzhou - Nairobi

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Thank Hillw00d
2 reviews
Reviewed 6 days ago
NEW
via mobile

Awesome service, great staff Akinyi, victor and Mike. I enjoyed my flight and looking forward to fly again with you. Regards Rosalia.

Date of travel: February 2019
International Economy Dubai - Nairobi
Helpful?
Thank Rosalia Betty M
1 review
1 helpful vote
Reviewed 1 week ago

I fly a lot with KQ and hey are lucky they have very friendly staff (like any kenyan). But dealing with the administrative system is a nightmare. Flights are usually delayed (I don't remember having one on time actually) and the worst part - go an try to change anything on the ticket... Both online and phone services are terrible....

Date of travel: March 2019
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International Economy Amsterdam - Nairobi

Helpful?
1 Thank Ron1234567890-2
Level 2 Contributor
9 reviews
Reviewed 1 week ago

We traveled with Kenya Airways from Amsterdam to Mauritius. We felt a bit disappointed with the Business class customer service especially after flying Singapore Airlines and Qatar Airways. Service: the service was decidedly not up to standard. The stewardesses and stewards were very kind but not aware of the expectations of the customer who is paying an upgrade and hence...

Date of travel: September 2018
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International Business Class Amsterdam - Mahebourg

Helpful?
Thank TheStyletracker
Warwick, United Kingdom
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 1 week ago

Had a good flight. Staff always helpful and friendly. Food was fine, it was hot and tasty. The only draw back was the lack of fluids on the night flight had to go searching for it.

Date of travel: December 2018
International Economy London - Nairobi
Helpful?
Thank Pauline D
See travel tips for airlines
“The price was right and it was a Direct flight from JFK to Nairobi. It landed 2 hours early on the flight to Nairobi, always a bonus.”
JoyceA868, 19 Mar 2019 | Read review
“Be kind. Kindness solve everything!”
TheStyletracker, 12 Mar 2019 | Read review
“Just don’t.”
W812ZFjenniferl, 11 Mar 2019 | Read review
“Don't bother.”
JLBGozo, 10 Mar 2019 | Read review
“Use a different airline if the transit time is below 2 hours.”
unmiss_juba, 8 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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