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Kenya Airways


1,570 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,570 Reviews from our TripAdvisor Community

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1,570 reviews from our community

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Showing 1,231: English reviews
Johannesburg South Africa
Level 6 Contributor
116 reviews
81 helpful votes
Reviewed yesterday
NEW

As a background, KQ is mostly late, not very often the flights are on time. On my way to Nairobi a newish plane suited to a medium haul flight was used, and although the food was below par the experience was OK. On the way back things took a turn for the worst - the flight was an hour late...

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Africa Economy Nairobi - Johannesburg

Helpful?
Thank Jimboza
Atlanta, Georgia
Level 6 Contributor
135 reviews
157 helpful votes
Reviewed yesterday
NEW

I actually had two Kenya Airways flights, 8002 from Paris to Nairobi and Flight 4161 from Nairobi to Amsterdam. I was very impressed and pleased with Kenya Airways employees and the plane itself. The employees are so pleasant and the Pilots' were sort of traditional in that they would make public announcements about the geography of the area we were...

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International Economy Paris - Nairobi

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Thank William H
Lincoln, United Kingdom
Level 4 Contributor
30 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Flew from London Heathrow to Nairobi in order to join onward flight to Kilimanjaro. Flight was good, reasonable legroom and pleasant staff. The food was satisfactory. The flight was full.

International Economy London - Nairobi
Helpful?
Thank QueenieV64
Four Oaks, North Carolina
Level 6 Contributor
259 reviews
98 helpful votes
Reviewed 2 days ago
NEW

This was a first time using Kenya Airways. There were no issues with the flight. The airline staff were kind and courteous during the flight from beginning to end. The plane was relatively clean and enjoyable.

Africa Economy Yaounde - Johannesburg
Helpful?
Thank Shane G
Harare, Zimbabwe
Level 4 Contributor
35 reviews
4 helpful votes
Reviewed 3 days ago
NEW

I arrived at the airport at 5 am so i could board my flight to Harare leaving Nairobi at 715. Flight KQ706 Upon arriving at the check in desk, I am informed that the flight was overbooked by 30 people and i would need to be put on another flight I offered to pay extra to upgrade - to no...

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Africa Economy Nairobi - Harare

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Thank AlanaChinhara
Level 2 Contributor
8 reviews
Reviewed 4 days ago
NEW
via mobile

Flying regular on all the highly rated airlines, Kenya Airlines exceed all my expectations. The aircrafts super well maintained, and their staff super profesional and friendly. I will fly with them anytime........ WELL DONE!

Africa Economy Cape Town Central - Nairobi
Helpful?
Thank ChristoU5
Centurion, South Africa
Level 3 Contributor
11 reviews
8 helpful votes
Reviewed 4 days ago
NEW
via mobile

I've flown with Kenya Airways a few times now and each time my flight(s) were delayed. The connecting flight to Accra is scheduled to depart at 1am but it seems like nobody told the crew about it... it only leaves at 2am. On my last stopover in Nairobi the flight was delayed because they did not have any crew to...

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Africa Economy Johannesburg - Accra

Helpful?
Thank JPK831
Dar es Salaam, Tanzania
Level 4 Contributor
31 reviews
7 helpful votes
Reviewed 4 days ago
NEW

I've travelled KQ outside and within Africa and I've never had a bad experience. The cabin crew are pleasant, food is alright, the aircraft is clean, and it's great that there's in- flight entertainment even for short- haul trips (45min-1hr). The one thing I appreciate most about KQ is the availability of direct flights from Nairobi to the rest of...

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Africa Economy Nairobi - Dar es Salaam

Helpful?
Thank WamburaWM
Johannesburg, South Africa
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW
via mobile

When I booked the flight I specifically looked for the cheapest flight. What I recieved was amazing. Comfort, innovation and Great service were the surprise I encountered. The staff was amazing, the flights were comfortable and the in-flight entertainment was on point. When connection in Kenya, flights were aligned such that one didn't miss the connecting flight. Well Done Kenya...

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Africa Economy Johannesburg - Lagos

Helpful?
Thank Zakithi M
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 4 days ago
NEW

I liked that they had a reasonable fare but the snack was very salty. Since it was an overnight flight left Johannesburg after midnight I would expect blankets for everyone in the plane not only to first class passengers. There was also no in flight entertainment

Africa Economy Johannesburg - Kilimanjaro National Park
Helpful?
Thank jessicamX149WZ
See travel tips for airlines
“Check which plane they are operating if you have date flexibility - if its the 737-800 & you're in coach, avoid”
Jimboza, 21 Sep 2018 | Read review
“Check out the wine”
P794OXjh, 21 Sep 2018 | Read review
“Book online”
AlanaChinhara, 19 Sep 2018 | Read review
“Always check-in online”
WamburaWM, 18 Sep 2018 | Read review
“Please also give blankets to economy passengers because I was cold throughout the flight”
jessicamX149WZ, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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