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Kenya Airways


1,706 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,706 Reviews from our TripAdvisor Community

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1,706 reviews from our community

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Showing 1,335: English reviews
Leicestershire, United Kingdom
Level 6 Contributor
60 reviews
13 helpful votes
Reviewed yesterday
NEW

It was the first time I have flown with this company, they were pleasant they kept the refreshments going throughout the flight , I’m not keen on inflight food and this one didn’t do it for me either so I went hungry, I would use this company again as everything went smoothly. The Entertainment on the flight is pretty poor...

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International Economy London - Nairobi

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Thank Mediumdeacon
Level 6 Contributor
229 reviews
97 helpful votes
Reviewed 3 days ago
NEW
via mobile

Totally loved the flight to Nairobi - the flight was smooth - the jet excellent - staff were on point . The flight back not so much - flight was cancelled - staff didn’t know how to handle it well - only very minimal assistance given - no one knew what to do at immigration and Kenya airlines staff were...

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International Economy Bangkok - Nairobi

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Thank Kroybazza
Level 3 Contributor
13 reviews
12 helpful votes
Reviewed 3 days ago
NEW
via mobile

As a specialist tour operator, several times a year I fly back and forth to Kenya, and usually have up to 100 or more guests flying into the country over a season. In August/September this year I decided to give Kenya Airways a try as they had added new Dreamliner aircraft to their fleet. My flight up to Nairobi which...

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Africa Business Class Nairobi - Johannesburg

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2 Thank DarylB532
Addis Ababa, Ethiopia
Level 4 Contributor
25 reviews
Reviewed 3 days ago
NEW

I have been using this national airline as a true daughter of the soil. Nothing about the food served has been improved customers are paying expensive tickets compared to other airlines which, I won't mention here.

International Economy Nairobi - Amsterdam
Helpful?
Thank Anna M
Level 1 Contributor
3 reviews
Reviewed 6 days ago
NEW

I flew from Johannesburg on 13 October to Monrovia with a stop over in Nairobi. From Nairobi the next short stop over was at Accra and then arrived in Monrovia on 14 October. The total travel time plus stop overs was about 26 hours. The return flight from Monrovia on 2 November to Johannesburg with short stop overs at Freetown...

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Africa Economy Johannesburg - Monrovia

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Thank Tourist28638009973
Spring Hill, Florida
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed 1 week ago
NEW

Flew out out New York directly to Nairobi on the new non stop service. The dreamliner is a very pleasant plane to fly in ad the business class cabin is very comfortable. On the return, the flight was almost three hours late from Dareesalaam to Nairobi and i ended u missing my connection to NY. It took several hours to...

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International New York City - Nairobi

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Thank hernando34607
Redhill, United Kingdom
2 reviews
1 helpful vote
Reviewed 1 week ago

From the very helpful person at check in, who kindly moved me from the last row in economy to the first row in economy, through to all members of the cabin crew who were very efficient and pleasant. I have moved my allegiance from BA to KQ on this route a few years ago and have now flown this route...

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International Economy Nairobi - London

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Thank Scenic46539618491
Geneva, Switzerland
Level 6 Contributor
170 reviews
76 helpful votes
Reviewed 1 week ago via mobile

My flight was from Nairobi to Amsterdam, almost 7 hours in the air. The plane was a Dreamliner 787-8 business class. The service was absolutely amazing, friendly and very attentive. I am having some food allergies which was nicely managed. The beef I ate was the best one I had in a plane. Champagne and wine was great as well....

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International Business Class Nairobi - Amsterdam

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Thank Amedee_12
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago

In spite of recent cases of flight cancellations and delays, our flight not only was on time but was also very pleasant with a very good crew. Being a flight en route to south Africa, I was initially worried about the combination of two destinations. However, from the boarding all the way to the time we deplaned, all went very...

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Africa Economy Nairobi - Livingstone

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Thank Valerie M N
Ketchikan, Alaska
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago

Easy flight from domestic terminal. Lots of flights with various airlines but good airport. Flight was a breeze with soft drink and nuts for a snack. Efficient and easy travel

Domestic Economy Nairobi - Mombasa
Helpful?
1 Thank akthai12
See travel tips for airlines
“Avoid seats located near the loos.”
W3259HAannam, 17 Nov 2018 | Read review
“Check in early (same with any flight or airline)”
Scenic46539618491, 11 Nov 2018 | Read review
“get the best connection you can in Nairobi so you spend as little time as possible in that airport”
dawnm582, 5 Nov 2018 | Read review
“Lock your bags, don't leave cables and valuables in checked in bag”
DMAtuhe, 30 Oct 2018 | Read review
“Book a vegetarian dish if so require.”
RudiR, 29 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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