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JetBlue


9,211 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1-800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,211 Reviews from our TripAdvisor Community

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9,211 reviews from our community

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Showing 8,528: English reviews
Cairo, New York
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed today
NEW

JetBlue is always so organized and normally on time. Flight crew efficient and professional at all times. we fly JetBlue only except when destination isnt available... hasnt happened yet thankfully!

Domestic Economy Newark - Fort Lauderdale
Helpful?
Thank johnpan2018
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed today
NEW
via mobile

On arrival at JFK, when the overhead locker was opened by a passenger, a large, heavy metal hook fell on my head. It was painful. It was an attachment hook for double hand luggage of the sort that airline personnel use. It in fact belonged to a Jetblue pilot sitting two rows behind, who had left it dangling from his...

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Domestic Economy West Palm Beach - New York City

Helpful?
Thank Genevieve E
Level 1 Contributor
4 reviews
Reviewed today
NEW

JetBlue are just a great airline, always on time or early, drinks and snacks included, just wish they did more routes.

USA Economy Cancun - Orlando
Helpful?
Thank Chris R
Monroe, Michigan
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed today
NEW
via mobile

We left DTW yesterday, destination Iceland via Jet Blue and Icelandair Airlines. My husband and I each checked one piece of luggage at DTW. Although we enjoyed the comfort of the flight on Jetblue, when we arrived at Keyflavik International Airport, one piece of luggage did not. I am now in Iceland for 10 days with just the clothes on...

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International Economy Detroit - Reykjavik

Helpful?
Thank A9573RMmaryd
Mississippi
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

Our family was notified that our flight was cancelled by a casual email stating no reason for the cancellation but that we would be notified when they had another flight. Went to the airport anyway and again no reason for the cancellation but we were informed that we had been rebooked for another flight leaving 2 days later. Kind of...

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Domestic Economy Boston - New Orleans

Helpful?
Thank Bikeandhike03
Ponce, Puerto Rico
Level 5 Contributor
49 reviews
23 helpful votes
Reviewed today
NEW

It was a good flight from MCO to PSE. We didn't get the TV services but the airline told us that a 15$ voucher was going to appear in our accounts.

Caribbean Economy Orlando - Ponce
Helpful?
Thank CMReyes
Santo Domingo, Dominican Republic
Level 4 Contributor
30 reviews
8 helpful votes
Reviewed today
NEW

Check'In and Boarding with order and right on time. Free Wi-Fi included, and very good attention on board.

International Economy Santo Domingo - New York City
Helpful?
Thank AlejandroErazo
Ponce, Puerto Rico
Level 3 Contributor
20 reviews
31 helpful votes
Reviewed today
NEW

With all the nightmare experiences happening on airlines everywhere, I was happy to say that at least for now JetBlue doesn't seem to have caught the nastiness flu. Personnel was nice all around. They provided good assistance, clear instructions and friendly treatment. The plane was clean, had decent leg room even without buying the extra-space upgrade. They provided light snacks...

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International Economy San Juan - Fort Lauderdale

Helpful?
Thank Aegis2K
Cluj-Napoca, Romania
Level 6 Contributor
97 reviews
26 helpful votes
Reviewed yesterday
NEW

I was surprised to see they had a better package then Air Canada Rouge(wgich I had flown prior to them). Good aircraft, on time, good service, decent legroom

Domestic Economy Boston - Philadelphia
Helpful?
Thank AlinF868
Clay, New York
Level 5 Contributor
82 reviews
23 helpful votes
Reviewed yesterday
NEW

Love this airline!! The seats are so comfortable....headrests bend out to support your head while resting, seat itself is comfy and the leg room even in economy is the best I have seen in all airlines I have flown. The flight attendants are outgoing, friendly and helpful....anticipating needs. Our flights were a little late, the crew acknowledged this, kept us...

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Domestic Economy Las Vegas - Syracuse

Helpful?
Thank BAShannon1
See travel tips for airlines
“Buy the ticket ahead of time for a good price!”
AlinF868, 22 May 2018 | Read review
“Paying for the extra bit ensures you have space for your hand luggage as the quickly run out of room”
suescraft, 22 May 2018 | Read review
“Be flexible with checking a carry on”
51SP, 22 May 2018 | Read review
“Pay the extra for leg room if you are tall. If you are on a longer than 3 hour flight eat before you board, the food is really not great”
MommaDee22, 22 May 2018 | Read review
“Bring a meal if you want food on the flights.”
ronaldbS7524OT, 22 May 2018 | Read review
Show next 5 travel tips 5 of 10
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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