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JetBlue


13,143 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,143 Reviews from our TripAdvisor Community

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13,143 reviews from our community

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Showing 12,235: English reviews
Madison, Connecticut
Level 4 Contributor
42 reviews
7 helpful votes
Reviewed today
NEW

Great airline, generally on time and very good service. The TV's on the back of every head rest are a bonus. All together combine to make for a pleasant travel experience.

Date of travel: February 2019
Domestic Economy Charleston - Washington DC
Helpful?
Thank jrncsa1
Oak Park, California
Level 4 Contributor
40 reviews
9 helpful votes
Reviewed today
NEW

I appreciate JetBlue always being on time.. Our luggage arrives quickly. The flight itself has issues with the TV. On every other flight the TV does not work which makes a long flight even longer. Why cant this be checked on a regular basis. Maybe the system has to be upgraded. Happens only on JetBlue I show the steward that...

Date of travel: February 2019
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Domestic Economy New York City - Los Angeles

Helpful?
Thank shaynacharter
Cortland, New York
Level 4 Contributor
31 reviews
2 helpful votes
Reviewed today
NEW

Excellent flights. Variety of snacks and drinks. Airline attendants were very accommodating. Comfortable seating-could stand more leg room. I will fly Jet Blue again and recommend to others.

Date of travel: February 2019
Domestic Economy Phoenix - Syracuse
Helpful?
Thank Cynthia S
Level 1 Contributor
4 reviews
Reviewed today
NEW

Love flying with Jetblue. The seats are roomy and there is plenty of legroom compared to United. Choice of snacks are good and beverages. I just wish they had more direct flights out of Newark NJ

Date of travel: February 2019
Caribbean Economy New York City - Providenciales
Helpful?
Thank jmb-db
Ipswich, Massachusetts
Level 6 Contributor
137 reviews
45 helpful votes
Reviewed today
NEW
via mobile

Good flight, good service, went up, came down. On time, but for the life of me can’t figure out these new baggage requirements.

Date of travel: February 2019
Caribbean Economy Boston - Aruba
Helpful?
Thank MelK463
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed today
NEW

Jertblue allows you to watch TV. Movies are also on some flights. Boarding is always well organized and overhead storage is free for carry-ons. Snacks and a soft beverage or coffee are free.

Date of travel: February 2019
Domestic Economy Fort Lauderdale - New Orleans
Helpful?
Thank thomas m
Miami, Florida
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed today
NEW

The flight was, as always, on time. The luggage was expedited and the ticket processed really quickly. All the staff is well-trained and was bilingual, so some of the fellow non-English speaking passengers that day din't have any issue communicating.

Date of travel: November 2018
Caribbean Economy Fort Lauderdale - Holguin
Helpful?
Thank alexandercutu
Level 2 Contributor
7 reviews
Reviewed today
NEW
via mobile

We fly alot and try to always take JetBlue. The service is outstanding and the employees are always so friendly. We also love the more size option. It is an additional fee but so worth it. You get to load first and it is alot more room.

Date of travel: January 2019
Domestic Economy Richmond - Orlando
Helpful?
Thank anchorchick
New York City, New York
Level 6 Contributor
220 reviews
79 helpful votes
Reviewed today
NEW

I continue to fly Jet Blue to California and Florida. The cockpit and attendants are always friendly, never grumpy, always willing to help and are rather consistent in their behavior. I find some other domestic airlines, hit or miss. The attendants having a bad day, don't want to help with bags, or just have an attitude.

Date of travel: January 2019
Domestic Economy New York City - Los Angeles
Helpful?
Thank FHANDS
Level 2 Contributor
8 reviews
Reviewed today
NEW
via mobile

Jet Blue personnel are friendly, personable and very professional. We will pick Jet Blue first over ANY OTHER AIRLINE. (unless Pan Am starts flying again)

Date of travel: February 2019
Caribbean Economy New York City - Bridgetown
Helpful?
Thank 12801PatB
See travel tips for airlines
“bring a laptop to watch”
shaynacharter, 21 Feb 2019 | Read review
“I always pre- book and select an aisle seat.”
tommG7610PH, 21 Feb 2019 | Read review
“If you travel with the right weight per suitcase, 50 lbs and two cases, you don't pay any extra.”
alexandercutu, 21 Feb 2019 | Read review
“Free Snacks/Drinks may or may not be available.”
mzalikowski, 21 Feb 2019 | Read review
“Try them, you’ll like them!”
orgelmeister7, 21 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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