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JetBlue


11,624 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,624 Reviews from our TripAdvisor Community

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11,624 reviews from our community

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Showing 10,810: English reviews
Durham, North Carolina, United States
Level 5 Contributor
23 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

Had to purchase last min tickets after Avis Rental car basically left us stranded to get home from Florida to North Carolina. Tickets purchased easily online, able to save our boarding passes to my Apple wallet. Check in was smooth although needed help printing out tags for our checked luggage, Ricardo at FLL was super helpful! Got through TSA pretty...

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Domestic Economy Fort Lauderdale - Raleigh

Helpful?
Thank sweetsvirgo
Orlando, Florida
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Good prices, great customer customer. The seats have more room that other airlines and they have free movies to watch

Caribbean Economy Orlando - San Juan
Helpful?
Thank anaa12500
1 review
Reviewed yesterday
NEW
via mobile

Flight 1 to Providence: Cancelled for mechanical issues. Flight attempt 2: Tried sending us on a flight with a stop (that would take 6 hours) into Boston. Flight 3: Suppose to leave at 4, still heading to Boston. Then they told us we could get onto the plane at 525 and leave at 6. Now it is delayed until 7...

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Domestic Economy Fort Lauderdale - Providence

Helpful?
Thank Brooke F
Aruba
Level 4 Contributor
31 reviews
8 helpful votes
Reviewed yesterday
NEW

What an excellent product. Best in the US for sure. The flight and service was absolutely perfect. The flight attendant Damian was flawless and very attentive. Right from the first refreshing mint drink all the way till we deplaned. Very comfortable seats. Food was excellent. A pleasant surprise was a very nice travel kit. We even landed 20 minutes early!...

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International Business Class Aruba - New York City

Helpful?
Thank NICK V
San Diego, California
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

Flight was short (less than two hours) and there was TV on board! Needless to say, the flight time quickly.

Caribbean Economy Boston - Hamilton
Helpful?
Thank TFabgirl
Charleston, South Carolina
1 review
Reviewed yesterday
NEW

Except for a short delay getting into DC originally, the flight from CHS was relatively fine (except for unexpected travel costs due to now conflicting existing arrangements). The issues began when my return flight at 8:30am was cancelled at 6:30 in the morning. JetBlue then proceeded to book me on a 6:30pm flight home, which has been even further delayed....

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Domestic Economy Washington DC - Charleston

Helpful?
Thank lin843
Boynton Beach, Florida
Level 6 Contributor
227 reviews
59 helpful votes
Reviewed yesterday
NEW
via mobile

This is only my second time to fly JetBlue. They offer great pricing with exceptional service. No charge for 1st checked bag is always a plus with me. The plane was clean and comfortable. Attendants very personable.

Mexico Economy Fort Lauderdale - Cancun
Helpful?
Thank lisamarieclarktx
New York City, New York
Level 6 Contributor
154 reviews
146 helpful votes
Reviewed yesterday
NEW

Our flight was on time, and the whole thing went very smoothly. I watched three free movies that I choose myself from a long list, and the time went by very rapidly. We arrived in NYC early. The staff were all very nice -- friendly and helpful, and I have no complaints. JetBlue is not quite as wonderful as it...

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Domestic Economy San Diego - New York City

Helpful?
Thank invertpaleo
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

Good service, ample legroom and timely arrival. Even though our flight departure was delayed on the tarmac because of numerous takeoffs ahead of ours, we arrived very close to the scheduled time.

Domestic Economy New York City - West Palm Beach
Helpful?
Thank ahlubitz
Nassau
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed yesterday
NEW

The Jetblue Gate Staff for this flight denied boarding to my sister on Saturday afternoon simply because they failed to understand a very simple FAA & Jetblue directive with respect to the mandate for passengers with Portable Oxygen Concentrators (POC) that they must have battery supply to cover 150% of the anticipated flying time. The Jetblue mandate is: Customers using...

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Caribbean Economy Fort Lauderdale - Nassau

Helpful?
Thank Bruce R
See travel tips for airlines
“No tip needed.”
invertpaleo, 15 Oct 2018 | Read review
“Don't travel o Jetblue if you have any disabilities. They do not care.”
BGRaine, 15 Oct 2018 | Read review
“login by the trueblue program that thing help you to obtain reward for your trips and use in future trips.”
shirleylizbeth, 14 Oct 2018 | Read review
“Regular coach has enough room and they did not run out of overhead.”
AD436, 14 Oct 2018 | Read review
“Asked for wheelchair when I made the reservation & confirmed it the day before. When I got to the airport they had no record. Annoying”
SaS02110, 13 Oct 2018 | Read review
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About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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