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JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,802 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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Derek B wrote a review Yesterday
1 contribution
Fort Myers - Fuerteventura
International
Went on a flight a week ago to puerto rico for a funeral and the flight attendants were rude and the customer service was terrible. Especially flight attendant Jess, she made the flight very uncomfortable. i sat 3 to a row with my family members one of them made a joke to me and jess misunderstood what was said and yelled at me and my family to be quite or we’d be kicked off the flight. Would not recommend to anyone else flying. ANDDDD the flight was delayed 6 hours
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew wrote a review Yesterday
3 contributions
Pittsburgh - Boston
Domestic
Purposely seated my wife and I apart to make a quick $11 when there are clearly seats open next to the other… absolutely disgusted
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jojo N wrote a review 15 Jun
1 contribution
Belize City - New York City
International
Not only was the flight from Belize to NY Jfk delayed by 2 hours and was a complete free for all to get on the flight in Belize. Poorly trained staff charging us twice for luggage when they got paid together on the same card yet they claim only one was paid for even after providing receipts. Upon arrival to NY the connecting flight to go one state over was also delayed not once not twice but 3 times and the gate changed 3 times also... to top it off the help desk scanned the wrong info onto my ticket and I had to scramble back to get it corrected to then start the line over to get through tsa.. in the process of getting my pass corrected a car caught fire right outside the airport (police and emergency vehicle were on hand) half the staff left their position to go be nosey instead of doing their jobs while a whole line of people that are running late because of all the Jetblue issues or are trying to figure out what's happening to their flight are waiting. Finally get back to TSA check and they abandoned the gate to go see the fire too pretty much leaving it open for anyone to walk through... talk about safe and professional...
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kristiyan K wrote a review 15 Jun
1 contribution
Boston - Fort Lauderdale
Domestic
worst airline in the whole world and the whole united states of america. Our flight was delayed for one hour because of a sink problem
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Clinton B wrote a review 15 Jun
12 contributions
Fort Lauderdale - Raleigh
Domestic
Horrible Airline, To start we had a vacation in Costa Rica jet blue was our flight home. Started off horrible we were delayed and made to disembark the aircraft in Costa Rica for two hour due to other passengers being disruptive. Flight gets on its way and we make it to Florida two hours late and when we arrive our connecting flight has been cancelled due to “weather conditions”. When spirit and delta were still flying to our home destination! We were offered a return flight home 2 days later at the earliest with no accommodation due to it being cancelled for weather. When speaking with the ground supervisor Rodger Adam’s #04709, he explained that due to weather and other circumstances they didn’t have the flight crew to get us back to RDU. So technically that’s a staff issue not a weather issue right? In the mean time no other amenities are offered except a refund which totaled 197.00 for four people and 6 bags. When let alone we paid 65.00 per bag to fly! They refunded me 49.00 per passenger flight… which would not be enough to fly to Florida tomorrow if we wanted single tickets alone are 180. Over all if we weren’t held back in Costa Rica we would have been able to book a flight back home instead of having to rent a car and drive 12 hrs! Needless to say I will never fly with them again…. Additional charges for bags poor customer service and deceit regarding the cancellation, and of course the refund isn’t matching!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Clinton B wrote a tip 15 Jun
"Tip is don’t pick this airline"
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Trudy J wrote a tip 13 Jun
"Don't fly it!"
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Victor A wrote a tip 9 Jun
"If you are going to travel in one of their a320s please PAY your seat selection row 27 doesn’t have window."
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nicole d wrote a tip 9 Jun
"Helpful tip- fly with another airline. "
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Alyssa F wrote a tip 7 Jun
"Book with another airline. JetBlue is said to be the worst airline which I did not know when I booked my flight."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: HK$234
2th checked bag: HK$313
3th checked bag: HK$1,172
4th checked bag: HK$1,172
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: HK$234
2th checked bag: HK$313
3th checked bag: HK$1,172
4th checked bag: HK$1,172
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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