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JetBlue


6,186 Reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1-800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,186 Reviews from our TripAdvisor Community

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6,186 reviews from our community

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Showing 5,646: English reviews
New York City, New York
1 review
Reviewed 2 days ago
NEW

A poorly managed flight. I originally was excited for the flight, but the minute I boarded the plane I noticed the dirty, disorganized and messy seats. Of course, I had an isle seat, and when I turned on the airplane television, it looked like it was filmed by a potato. The only news we could receive was about Hurricane Matthew,...

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Domestic Economy New York City - West Palm Beach

Helpful?
Thank christopherantho2017
Boston, Ma.
Level 5 Contributor
63 reviews
18 helpful votes
Reviewed 2 days ago
NEW

This is our 10th. flight home as well as 2 to Fla. and we have never had an issue. Their app is very helpful for keeping up with changes and check in. We were forced to miss our flight home by Royal Caribbean and the wonderful check lady was very helpful to our situation.

Domestic Economy Tampa - Boston
Helpful?
Thank BostonRanger
Colorado
Level 6 Contributor
226 reviews
79 helpful votes
Reviewed 3 days ago
NEW
via mobile

I am pretty weary of domestic airlines within USA. So this is my first experience with jetblue. Wow... I am impressed. Good service, adequate legroom on economy seat, personal tv free shows for 4 hours longer flights, many choices of snacks. Now that is service to me. There is limited flights coming in to denver from new york. Definitely don't...

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Domestic Economy New York City - Denver

Helpful?
Thank May F
Natick, Massachusetts, United States
Level 1 Contributor
4 reviews
7 helpful votes
Reviewed 3 days ago
NEW

Flown with them 6 times. They have awesome customer service. We had to rebook a flight due to the Army being the Army and there was no penalty! I love JetBlue! They are definitely our preferred airline for everything. I recently flew United and I don't think I will ever go back. Always friendly service and the Customer Service is...

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Domestic Economy Boston - Atlanta

Helpful?
Thank LIBoston
Jamaica
Level 4 Contributor
31 reviews
Reviewed 4 days ago
NEW

I really enjoyed this flight, both coming and going. The flight was on time; the crew were very organised and friendly and the plane comfortable

International Economy Montego Bay - Fort Lauderdale
Helpful?
Thank Angeladefreitas
Level 6 Contributor
395 reviews
87 helpful votes
Reviewed 4 days ago
NEW

As we all know most airlines these days (SWA excepted) charge to check bags. I have found that if you bring the bag to the JetBlue gate and ask the gate attendent to check it through they will do so without charge (so you don't need to worry about getting stuff into the crowded overhead compartments). On occasion there is...

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Domestic Economy Boston - Baltimore

Helpful?
Thank Mike G
Pasadena, California
Level 6 Contributor
610 reviews
134 helpful votes
Reviewed 4 days ago
NEW

This might be the best flight on an airline experience that I have had. And I travel a lot! The airplane seemed brand-new. The seats were leather. The movie database was big and current. The people were very nice. The food was decent for airline food. They lost my luggage though. And then they couldn't find it. Customer service for...

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Domestic Economy New York City - Los Angeles

Helpful?
Thank PilotMichael
Boston, Massachusetts
Level 6 Contributor
458 reviews
68 helpful votes
Reviewed 5 days ago
NEW

We flew out from Boston to Las Angeles on JetBlue's A321 and enjoyed our flight. Legroom was amazing and the inflight entertainment and snacks were great. You can have unlimited snacks and drinks and the JetBlue FlyFi was easy to connect to and fast. The JetBlue staff is always friendly and helpful. Whenever we go out to the West Coast,...

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Domestic Economy Boston - Los Angeles

Helpful?
Thank David D
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Chicago
Level 3 Contributor
21 reviews
3 helpful votes
Reviewed 5 days ago
NEW

A 14 Y.O. passenger was having a health issue. The man sitting next to the boy moved so the Doctor could check on the boy. The man temporarily sat in the Exit seat. Ricardo came up to the man and told him he could not sit there. The man tried to explain the situation and Ricardos response was "I am...

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International Economy Port-au-Prince - Fort Lauderdale

Helpful?
Thank Christy365
Shipley, United Kingdom
Level 6 Contributor
104 reviews
50 helpful votes
Reviewed 6 days ago
NEW

It was the first time that we had flown with JetBlue, so we weren’t sure what to expect. However, everything was excellent. The staff were very pleasant and attentive. The flight took off on time, and arrived early. So early that we had to wait about 35 minutes for a gate to become available before we could disembark. From our...

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Domestic First Class Baltimore - Orlando

Helpful?
1 Thank Phil H
See travel tips for airlines
“Listen carefully and follow instructions”
Angeladefreitas, 20 Nov 2017 | Read review
“An airline worth trying”
PilotMichael, 20 Nov 2017 | Read review
“Don't bother with Even More Space. JetBlue has the best legroom”
DaveDuff, 19 Nov 2017 | Read review
“Other jetblue flights have been great.Its just that the service this trip was less than professional from one employee.”
Christy365, 19 Nov 2017 | Read review
“Arrive early to avoid last minute heroics by Jetblue staff ;-)”
atxtrovert, 16 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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