We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo
Air Serbia
Headquarters: Jurija Gagarina, 12, Belgrade Serbia 11000
Overview
2.52,795 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Air Serbia
Headquarters: Jurija Gagarina, 12, Belgrade Serbia 11000

Airline Summary

Air Serbia (IATA: JU; ICAO: ASL) states the following description of the airline: Air Serbia has been a leader in air travel since the company was founded in 1927. Now, with a new name and a new identity, across our growing network of lines, we can offer a new concept of in-flight comfort. Air Serbia already flies to a total of 60 destinations in Europe, the Mediterranean, the Middle East and North America, both in passenger and freight traffic. Through Etihad Airways and our other partner airlines, we are also able to offer flights to international destinations in Asia, Australia, North America and Africa. Air Serbia has been a member of the International Air Transport Association (IATA) since 1961. We are resolved to continue to play a key role in the development of the aviation industry in Serbia, the Serbian travel industry and the tourist economy of Serbia through the ongoing strategic changes. Air Serbia's priority is to provide exceptional quality service to our passengers. Our goal is to give our customers the utmost comfort while traveling, regardless of the class they fly.
Read more
2795Reviews
561Photos
100Tips
Traveller rating
  • 540
  • 451
  • 273
  • 243
  • 1,287
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Глеб М wrote a review 8 Jun
1 contribution
Belgrade - Barcelona
Europe
They just denied my boarding because overbooking. This was the second time for last year. They ruined my important conference.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from AirSerbia, Social Media at Air Serbia
Responded 1 week ago
Hello, we would like to extend our sincere apology for the inconvenience you experienced as a result of being denied boarding on your flight. We always strive to provide our passengers with the best possible travel experience and are sorry that we did not meet our goals on this occasion. You can submit a claim through our portal: https://www.airserbia.com/en/feedback
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Getaway05266161926 wrote a review 6 Jun
2 contributions
Chicago - Belgrade
International
Worst airline experience ever. Have been traveling for a long time by far this has been the worst. Delayed 2 hrs from departure due to “loading baggage “ absolutely no upgrades in the aircraft. No tv for a 10 hr flight, no place to charge your phone, no leg room, seats are awful hard lumpy and so very uncomfortable. I would much rather have a 3 hr layover next time i fly to Serbia than to a direct flight. The flight attendants have 5 different answers when I asked information on time to destination because as a passenger you don’t have the option to track inflight information. The list is endless. HIGHLY DO NOT recommend! Take the layover fly with ease, have the ability to inflight information, have leg room, and avoid back problems.
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Repost
Helpful
Share
Response from AirSerbia, Social Media at Air Serbia
Responded 1 week ago
Hello, we truly apologise for the inconvenience. Our goal is to provide the highest level of service and hospitality to our passengers, and we apologise if we did not meet your expectations on this occasion. You can submit a claim through our portal at https://www.airserbia.com/en/feedback
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
A M wrote a review 3 Jun
1 contribution
London - Belgrade
Europe
I have many years of experience flying with different airline companies and this has been my best experience so far. I am writing this review most sincerely and from the heart. Flight attendants are highly professional and polite. Their uniforms are very stylish, and they all have very pleasant appearance and manners. Pilot addresses passengers with care, respect and very polite and in a professional manner. Sophisticated music welcomes you at the begging and the end of the flight. Passengers are served with a delicious sandwich and water, even though the flight is very short. There is a very professional communication via Messenger app, regarding any issue or problem, and it is resolved in a timely manner, with respect. My experience has been absolutely pleasant and would recommend flying with AirSerbia without any doubt.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Nick M wrote a review May 2024
20 contributions8 helpful votes
Belgrade - Valletta
Europe
The best option was to get from Timisoara to Belgrad to fly to Malta for a short vacation. Was a normal flight w/o problems so for us was a good service.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Snezana T wrote a review May 2024
Johannesburg8 contributions1 helpful vote
Amsterdam - Athens
Europe
One of the best companies IMO. The only issue I have is what I have noticed recently - false advertisements on promotional tickets!
Read more
Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
AirSERBIA
2 Helpful votes
avatar-image
1 Helpful vote
avatar-image
REDMAN
21 Helpful votes
avatar-image
3 Helpful votes
PreviousNext
123456
avatar-image
Getaway05266161926 wrote a tip 6 Jun
"Book another airline "
avatar-image
Max Urazaev wrote a tip May 2024
"It's better to secure your baggage with an insurance and make a photo of things in your baggage"
avatar-image
Darko B wrote a tip May 2024
"Just avoid "
avatar-image
Kurt Werner R wrote a tip May 2024
"GREAT SERVICE"
avatar-image
Dilek E wrote a tip Apr 2024
"Even if you pay for seats, you will have an issue during the check in"
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Air Serbia

Search flights

Round TripOne-wayMulti-city