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Japan Airlines (JAL)


5,985 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture 011 81 570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,985 Reviews from our TripAdvisor Community

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5,985 reviews from our community

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Showing 1,829: English reviews
St. Petersburg, Russia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Best company I ever flight! Delicious food on board, cheerful staff. Very comfortable aircraft. Check in without any problems and delays.

International Economy Moscow - Tokyo
Helpful?
Thank Andrey G
Level 5 Contributor
46 reviews
19 helpful votes
Reviewed yesterday
NEW

Aircraft presented well and crew were very friendly. Took off at scheduled time and landed similarly. Even it was only an hour flight light refreshments were served along with drinks.

Domestic Economy Osaka - Tokyo
Helpful?
Thank Noel L
Los Angeles, California
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Traveling first class on jal but they don’t connect to pre-tsa system so am waiting 30 minutes in line. Somehow they don’t have a “contract” so don’t fly them until they do!

International First Class Los Angeles - Tokyo
Helpful?
Thank Gloria G
Honolulu, Hawaii
Level 6 Contributor
59 reviews
343 helpful votes
Reviewed yesterday
NEW

Excellent outbound onboard service from Purser Horiuchi. Hubby went to sleep right of Narita and when he woke 90 minutes to landing in Honolulu, Horiuchi was already waiting to serve him is kaiseki meal! Inbound, we were delighted with Masako our Chief Cabin Attendant /Senior Sommelier who looked after us very well. Sky Suite 3 beds are definitely an improvement...

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International Business Class Singapore - Honolulu

Helpful?
Thank happy2bealive
Charlotte, North Carolina
Level 5 Contributor
57 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

I ended up on the flight as part of a trip to Hong Kong, Korea and Japan. This was the last long haul leg and I usually use this leg to adjust back my body clock so good sleep is essential. To be fair I make multiple long haul flights a year in either business or first class and with...

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International Business Class Osaka - Los Angeles

Helpful?
Thank Mark D
Level 6 Contributor
106 reviews
69 helpful votes
Reviewed 2 days ago
NEW

Excellent service, clean, comfort, On Time, and Wider passenger seat. The stewardess offered us to take our picture, it was very nice. I love this 5 stars excellent airline, for sure I will put in the top priority for flight to Japan.

North Asia Economy Jakarta - Tokyo
Helpful?
Thank Nuryono Herry W
Sydney
Level 6 Contributor
204 reviews
123 helpful votes
Reviewed 2 days ago
NEW
via mobile

We asked about an upgrade from economy to premium economy at check in. The cost was $350 each Sydney to Tokyo which we gladly accepted. Access to the lounge was not included. The JAL service was impeccable from check in to exiting the plan. The seat was very comfy with lots of leg room. The configuration was 8 seats across...

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International Premium Economy Sydney - Tokyo

Helpful?
Thank Wolin
La Mesa, California
Level 6 Contributor
184 reviews
229 helpful votes
Reviewed 3 days ago
NEW

As is typical with JAL it was a good comfortable flight. Leaving from San Diego, only one flight a day, is easy for us as we live in the area. Further it avoids the indignity, hassle, maltreatment and general nastiness of going through LAX. I regard LAX as to nations worst airport as regards service and the connection between domestic...

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International Business Class San Diego - Tokyo

Helpful?
Thank Ted C
Tokyo Prefecture, Japan
Level 5 Contributor
53 reviews
3 helpful votes
Reviewed 4 days ago
NEW

I have always used Japan Airlines for Japan-China trip. I have nothing but faith for the airline. Great service, good meal, in-flight entertainment, and almost always on schedule! What more can you ask for the airline? If you are travelling to Japan, try them once!

North Asia First Class Tokyo - Dalian
Helpful?
Thank Dive_Traveller1974
Shanghai, China
2 reviews
Reviewed 5 days ago
NEW

When I took flight from Tokyo to Kona , That day was my birthday! So clue gave me miniature airplane and some gift with their message !! It was great memory.

International Economy Tokyo - Kailua-Kona
Helpful?
Thank buuyan22
See travel tips for airlines
“Best company”
26600889, 21 Oct 2018 | Read review
“We will choose a different airline”
Rex06, 14 Oct 2018 | Read review
“Relax. This airline does an excellent job.”
C7061VMpaulb, 13 Oct 2018 | Read review
“It might be better to get a daytime flight.”
548christopherb, 11 Oct 2018 | Read review
“Reserve your seats early”
sylvial465, 10 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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