We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo

Iberia

Headquarters: Martínez Villergas 49, Madrid Spain 28027
Overview
3.023,198 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Iberia

Airline Alliance

oneworld
Headquarters: Martínez Villergas 49, Madrid Spain 28027

Airline Summary

The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.
Read more
23198Reviews
3809Photos
100Tips
Traveller rating
  • 3,829
  • 5,659
  • 3,976
  • 2,788
  • 6,953
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Bridget W wrote a review Yesterday
2 contributions
Madrid - Dallas
International
3 hour delay due to freight offloading then missed connecting flights and waited 5 1/2 hrs for service desk to provide boarding pass and hotel voucher only to be turned away from the hotel! I also booked my rt tix thru American Airlines but Iberian operated one leg and what a mess!
Read more
Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
O T wrote a review Yesterday
2 contributions
San Francisco - Barcelona
International
I booked a flight via Iberia and to get to my final destination, they booked me on their budget airline, Vueling. Long story short, my bag didn't connect with me. Because Vueling was my last flight, Iberia blamed them and wouldn't assist me at all with finding my lost baggage. The bags took 3.5 weeks to recover even though I had an Airtag and told both airlines exactly where my luggage was. Never again.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
D L wrote a review 21 Jul
Singapore, Singapore10 contributions
+1
Madrid - Caracas
International
Disappointment with Iberia. I have done it again! I have traveled with Iberia airlines. Route Barcelona, Madrid/ Caracas and back Caracas/Madrid. What a horrific nightmare! Would I ever learn? But I swear this time, never again!. The story repeats… but you see the thing is Iberia does offer good traveling schedules to Caracas. If you don’t want to fly direct to Caracas from Madrid and arrive late in the evening, Iberia is your only choice. Plus let’s face it, Iberia has been around for ages. And that is where I center my complaint or “review”. When you have been an airline of “larga trayectoria” (around for ages) and not always in the best of shape, you get complacent and perhaps also end up with old planes in your fleet. Now these old planes are perfectly functional. Some airlines even buy them to refurbish them like you would do to an old house and voilà, they are back in service as good as new. But it seems Iberia prefers to skip the extra cost of doing so and rather assign them to routes where they know they have little competition. With the big players like Air France, Lufthansa, British Airways and others gone out of the route Caracas/Madrid, Iberia is now king of these skies and, I suppose, it can afford to service this route with plain old planes. Last June 29 on the scheduled flight Madrid/Caracas, carrying well over 100 passengers on the economic class, 3 hours on route and we are already with only 3 semi serviceable toilets in filthy state. The staff do warn you at the start of the flight not to wander into the business class toilets as a prelude for what they must know is coming. And no amount of complaining could persuade them to spruce them up, noticing that this is “not their job”. Fair enough, these are already worn out toilets with stains and worn out seats, tape securing paper bins, lacking proper toilet paper as Ibearia prefers to offer kitchen towels for all your toilet necessities. I don’t blame the cabin staff really, they are only there to make the best of what Iberia has to offer. And please don’t get me started on the meals, not worth the paper to write on about it. My return to Madrid again on Iberia airline, was not different. Same story with the filthy old toilets and poor tasteless meals. On my return I decided to check if someone else has said anything or written any reviews. I also shared this experience with friends before deciding on writing a review myself. Regrettably, the general consensus is that the poor standards of Iberia airline spread across all their routes. I have not been on an Iberia flight for other international routes neither am I inclined to do so now. I have said at the beginning of this, I will not fly on Iberia again unless I hear they are willing to serve their clients on the South American routes with some dignified toilets and decent meals. I hope this time I keep my promise. 😝
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
B L wrote a review 20 Jul
1 contribution
London - Madrid
Europe
Understaffed to the point they aren’t functioning. 1 person to check in a full flight Sat morning - took 3 hours & then they tried to stop security letting through to try to catch it because they just wanted it to take off and leave everyone stranded.. Flew out for work. Got there 4 hours before the flight but even then nearly missed the plane because of how unstaffed they are. I had 10 colleagues fly out on separate Iberia flights - 8 of whom didn’t get their luggage when arriving in Madrid. 3 still haven’t had it back and it’s been 2 days for them. (This has all happened within the space of 3 days) The website is useless when trying to local luggage. It doesn’t even tell you if your checked in luggage made it onto the plane! Turns out my luggage was left in UK… even though mine was checked in before a colleague I traveled with (who’s luggage arrived fine…) The customer services phone person was useless & dismissive. What’s the point in having a dedicated lost luggage phone number if the person answering doesn’t have any access to a system to know if the luggage was put on the plane? And whose attitude is that they honestly couldn’t care less about your possessions going missing. Eventually we spent 3.5 hours in the Iberia customer service desk queue in Madrid airport. There were probably only 20 people ahead of us but again Iberia though it appropriate to only have 2 people on the desk (1 for business class & 1 for economy). By the time we got to the desk the queue was probably over 100 people. Only then did 2 more Iberia staff grace us with their presence. Although all they wanted to do was palm us off on a QR code online form (same thing they do at the desk but at the desk they can check what stay on the journey it’s at). And half the time the QR code didn’t work because clearly everyone’s using it! Honestly f*cking useless - I’ll never fly with them again. Garbage.
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Manolo S wrote a review 20 Jul
Houston, Texas3 contributions
New York City - Madrid
International
Beware of their frequent flyer miles bookings - they will rip you off. I booked a one way economy ticket using their frequent miles or avios. I upgraded to business class on an offer when I checked in 24 hours before departure. I had a layover in Madrid and was expected to connect to Asturias. The morning of departure they sent me a message informing me that I would miss my connection and they bumped me to a flight a day later. They were expecting me to make a 24 hour layover in Madrid and pay my own hotel room. There were two other flights to my destination in the day but they said I could fly on the avios fare. Luckily there was one within 24 hours. I could have been expected to wait for the avios fare to be available in peek season. This is unheard of. An award ticket where the airline is not responsible of rerouting if they make you miss a connection.
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Bridget W wrote a tip Yesterday
"Never book this if connecting "
avatar-image
O T wrote a tip Yesterday
"Find another airline with better customer service."
avatar-image
Dream05000022343 wrote a tip 20 Jul
"Some IBERIA staff believe they can treat people as garbage. We experienced and we saw with other people. No IBERIA find other company"
avatar-image
Katrina C wrote a tip 16 Jul
"Just Don’t"
avatar-image
Johnny R wrote a tip 16 Jul
"Be aware of setas costs when changing flights. They will make it impossible for you to get your money back."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Iberia

Search flights

Round TripOne-wayMulti-city