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Hawaiian Airlines

Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819
Overview
3.58,359 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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In-flight entertainment (WiFi, TV, films)
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About Hawaiian Airlines
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819

Airline Summary

As the largest carrier based in Hawaii, Hawaiian Airlines (IATA: HA; ICAO: HAL) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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8359Reviews
1838Photos
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Nick A wrote a review Yesterday
1 contribution
Los Angeles - Kailua-Kona
Domestic
Absolutely terrible, sat on the plane for 3 hours and didn’t love an inch, just for them to tell us we all have to get off anyways. Then we sat for 4 more hours in the worst airport ever waiting for another plane to fly in because they had to switch crews, then we had to make a “pit stop” on a completely different island to pick up a flight attendant who was over an hour late so we waited on the tarmac for another hour and a half. Worst flight experience of my life. Flight attendants are rude and food is terrible. 0/10 would not recommend
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Emily A wrote a review Yesterday
1 contribution
Los Angeles - Kailua-Kona
Domestic
Got delayed for 10 hours, kept telling us it would be done in a few minutes and it never was, flight attendant didn’t show up for work on time, uncomfortable and an absolutely horrible experience
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lorilinc wrote a review 20 Jul
26 contributions
Honolulu - Seattle
Domestic
Three hour delay, in flight service was minimal, and spent 30 minutes waiting for a gate. Not a lot of communication throughout the experience. Flight attendants weren’t very friendly.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MauiCounty G wrote a review 19 Jul
1 contribution
Maui - San Diego
Domestic
It wasn't terrible. Gate/counter folks were great, in-flight staff were meh. Mostly they hid in the galley. Food was ok. Seat was 1987 first class - merely wider. IFE was via an iPad which refused to connect to my ipods. There was internet the entire flight via Starlink which was great. Food was B-. Overall it just wasn't worth the cost....it's just a way of not suffering in coach. Don't expect a lot and you might view as acceptable.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rick r wrote a review 17 Jul
1 contribution
Hilo - Long Beach
Domestic
Don’t buy Hawaiian Airlines flight insurance, it’s a scam ! I came down with Covid 19 and had to cancel my flight to the mainland! When I tried get Reimbursed it was next to impossible! The info they require crazy ! You got a major in computer science to figure out how to send them 15 Documents ! It’s Southwest Airlines for us from now on, after the way Hawaiian airlines treat their local people…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hawaiian Airlines flyer travel voucher
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Vague instructions that are incorrect too. They closed the gates 30 minutes before departure, not 15 minutes before
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Signage
1 Helpful vote
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tray table just big enough for a cell phone
1 Helpful vote
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Nick A wrote a tip Yesterday
"Don’t use this airline, terrible people"
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michael v wrote a tip 12 Jul
"use another carrier!"
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Alejandro O wrote a tip 11 Jul
"Book southwest or any other airline"
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RC W wrote a tip 7 Jul
"Interisland only"
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BrianNElaine wrote a tip Jun 2024
"take note of their financial situation"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: HK$195 - HK$234
2th checked bag: HK$273 - HK$312
3th checked bag: HK$390 - HK$781
4th checked bag: HK$390 - HK$781
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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