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Finnair
Headquarters: Tietotie 9, Vantaa Finland 01530
Overview
3.58,444 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Finnair

Airline Alliance

oneworld
Headquarters: Tietotie 9, Vantaa Finland 01530

Airline Summary

Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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8444Reviews
4268Photos
100Tips
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Marisol F wrote a review May 2024
Poland1 contribution1 helpful vote
Los Angeles - Wroclaw
International
Nine family members and I travelled from Los Angeles, California, to Wroclaw, Poland. The service and food on the plane were satisfactory. However, the customer service experience was exceedingly poor. Our baggage was lost, and no airline personnel could assist us. They simply
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Aaron F wrote a review May 2024
1 contribution
Hamburg - Singapore
International
Great experience. Booked 3 weeks in advance only and had a competitive price and flight time. Friendly service. They assisted me with everything. Clear communication. The pricing of the inflight more expensive but they try to offset their cheaper prices I guess. Just bring
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mtlps wrote a review May 2024
Liverpool, United Kingdom25 contributions31 helpful votes
Helsinki - Frankfurt
Europe
FinnAir, and their evil twin FinnAvia focus on cost-cutting, not their customers. Case in point: April 23rd 2024. I stayed overnight to catch the early (07:40 dep.) AY1411 flight to Frankfurt. ETA 09:20 would give me plenty of time to change over to my 17:40 flight from FRA to
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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roboSydney wrote a review May 2024
Sydney, Australia192 contributions85 helpful votes
Bangkok - Sydney
International
Not quite sure what Qantas is thinking. Maybe the Qantas brand doesn't count for much these days. Qantas has leased 2 x A330 from Finnair and I traveled on one last night from Bangkok to Sydney in Business Class. I was honestly looking forward to it. But the seats??? Non
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Inspire59761616122 wrote a review May 2024
1 contribution2 helpful votes
Vienna - Tokyo
International
We took Finnair from Vienna-(Transit in-Helsinki)-Tokyo. First, our flight from Vienna was delayed by 6 Hours(apparently due to the weather, but our connecting flight went just right on time, which we think there was an organisational issue) with no information beforehand, so
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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In partenza da Helsinki
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In partenza da Venezia
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Wien International Airport
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Helsinki-Vantaa Airport1
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1 Helpful vote
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123456
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Andrew David V wrote a tip 20 Jun
"The new business class seats are the best of any airline "
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Nikolaos R wrote a tip 15 Jun
"Avoid. I have had many problems plus no customer service. If you call them you are on hold indefinitely and it disconnects at some point."
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AH Logistics I wrote a tip May 2024
"Don’t travel with them"
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Fifijo S wrote a tip May 2024
"Wait. Find a better airline. "
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Marisol F wrote a tip May 2024
"Unfortunately my experience was terrible with Finnair, I would not fly with them again "
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