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Finnair
Headquarters: Tietotie 9, Vantaa Finland 01530
Overview
3.58,444 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About Finnair

Airline Alliance

oneworld
Headquarters: Tietotie 9, Vantaa Finland 01530

Airline Summary

Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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8444Reviews
4268Photos
100Tips
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AH Logistics I wrote a review May 2024
1 contribution
Dallas - Helsinki
International
If you have kids don’t bother traveling. They will make you strap down your little baby while she is screaming just to prove the point that she is authority and you are nothing. When asked for extra seatbelt for a baby so she could sit on a lap, flight attendant refused to give
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fifijo S wrote a review May 2024
2 contributions1 helpful vote
Tokyo - Helsinki
International
Finnair was replacement for usual service out of Tokyo. There is no customer service ethos in any department. Flight staff endured your presence and made no attempt to sell the company by being helpful, smiling and pleasant! Their hiring n training managers need firing.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Isobel C wrote a review May 2024
3 contributions1 helpful vote
Dublin - Singapore
International
Mohammed was so helpful in customer service to arrange a refund for a flight we no longer needed thus we had booked hastily after a cancelled flight. Excellent customer service, could not fault him or Finnair.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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aicha1960 wrote a review May 2024
Dordrecht, The Netherlands20 contributions23 helpful votes
Amsterdam - Tokyo
International
Change the flights time and terrible operator in the Japanese office. She shouted me when I asked the schedule. I don't use this company anymore.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Karel V wrote a review May 2024
Prague, Czech Republic5 contributions1 helpful vote
Prague - Vaasa
Europe
Traveled with Finnair from Prague to Vaasa (via Helsinki) and back. All flights were on time, crew always friendly. No complimentary food/drinks except water/blueberry juice. On airbus segments, seat pitch in row 8 was really generous, row 13 rather average (maybe slightly
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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In partenza da Helsinki
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In partenza da Venezia
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Wien International Airport
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Helsinki-Vantaa Airport1
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1 Helpful vote
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123456
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Andrew David V wrote a tip 20 Jun
"The new business class seats are the best of any airline "
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Nikolaos R wrote a tip 15 Jun
"Avoid. I have had many problems plus no customer service. If you call them you are on hold indefinitely and it disconnects at some point."
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AH Logistics I wrote a tip May 2024
"Don’t travel with them"
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Fifijo S wrote a tip May 2024
"Wait. Find a better airline. "
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Marisol F wrote a tip May 2024
"Unfortunately my experience was terrible with Finnair, I would not fly with them again "
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