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Etihad Airways

18,901 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,901 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18901Reviews
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Meander292022 wrote a review Yesterday
1 contribution
Jakarta - Riyadh
International
The flight had 5 hours delay due to technical issue. We stayed in the flight for 3 hours without any explanation ! Then we left the airplane to wait other 2 hours in the airport without any supervisor to guide us ! Knowing that I have 2 kids with me ( 3 and 8 years old ) .they only served a cup of water for everyone ! Once the issue solved we went back to the airplane . After 8 hours flight we arrived to the next airport in Abu Dhabi and of course we missed our next flight to Riyadh . They offered a diffetent flight with a diffrenet transit in Bahrain with a delay of one day ! I missed an important meeting . I had 2 days and the weekend deducted from the salary me and my husband . My son missed his exam .
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sabeerulla k wrote a review Yesterday
Manama, Bahrain1 contribution
Bengaluru - Bahrain
International
It was a pleasant flight and clean with friendly staff enjoyed the journey i recommend my friends to travel regularly with Etihad airlines.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded today
Thank you so much for your positive feedback! Your words brightened up our day! We would love to see you back on board with us again soon. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Explore36592885645 wrote a review Yesterday
1 contribution
Tokyo - Zurich
International
We booked our round-trip tickets for our holiday to Japan via the official Etihad website. The flight was pleasant and the board services including the staff on board were very good and friendly. However, the administrative service around the booking is practically non-existent in case of any problems. For the return flight from Tokyo to Zurich we chose the Value Package, which according to the booking flow and also the separate "Baggage Allowance" page shows 30kg at the time of booking. Screenshots have been attached to Etihad to prove this. However, the ticket itself only showed 23kg, which was immediately reported to Etihad by telephone. The problem was not taken seriously at first and only after the attached screenshot was sent did they understand what the issue was. However, I only got the answer: "I see your problem, but there is nothing we can do." Even when I asked if Etihad could simply add 14-15kg manually as additional baggage, they said no. --> For your information: +15kg additional baggage costs around 510 Swiss francs if I were to do it myself. So for the moment I was only advised to fill out an Etihad feedback form and see if this could solve the problem. I did this about 4 weeks ago, but it seems to have either been forgotten or Etihad is just very slow at it and hopes that the customer will just leave it at that. Whilst searching for other Etihad contact options, I came across Tripadvisor. Here I saw that they usually indicate to address the problem via their social media channels, which I did. After about 2 weeks of writing back and forth, they came to the strange conclusion that the screenshot showing the 30kg baggage for Value in the booking process is "outside of the established process flow", which is simply unbelievable and a lame excuse because the social media support team just doesn't feel like it anymore. The screenshot IS from their official site where you book the tickets and they don't even recognize that. And if it says that 30kg checked baggage per person is included, I expect this to be also on my ticket. In the end, I had to pay an incredible 530 francs in total for around 14kg of excess baggage for two persons because the Value Package only includes 23kg instead of 30kg per person as it was indicated in the booking process. The problem is so obvious and yet Etihad lets you down.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded today
Thank you for your feedback, and we are sorry to hear about your booking experience. Please feel free to reach us via DM along with your case reference on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to assist. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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yadgiry wrote a review 19 Apr
London UK71 contributions81 helpful votes
Male - London
International
So I wrote about my fantastic outbound experience (which was in business) this review is for my lack lustre return. 1) If the object of the airline is to get from A to B in a safely and in a clean environment on time this was achieved :) But we tend to expect a little more! 2) MLE- AUH - in my mind this is a long flight (4 hours plus) - No TV screens - so you have to use your own device if you have to have one or in our case 4 (we where going on family holiday and had ditched the laptops/IPADS - so be warned!!) 3) LHR - AUH - had the xl (premium economy) seats which where nicer than emirates for space (in emirates if the person in front reclines - their head is almost resting in your lap for a head massage) and on emirates if the person does this and your drinks table is out you will wear the drink!!! Luckily ethiad offers more space. 4) However the biggest negative was the service the staff where awful, they could seriously give BA a run for their money. - Food service on both sectors was exceptionally limited in frequency but excellent on variety on AUH to LHR, the drinks main meal and coffees served at the same time!! no space for anything all hyper rushed and for no real reason, they didn't offer drinks again - even water. 5) The 380 has nice galley for the staff and they seemed to really enjoy it we didn't see them much - found the staff arrogant and in some instances downright rude.( one of our party had ordered a special meal, didn't want to eat but we where forced to take the tray even though space was a premium) the child next to me asked if he could have the pancakes if they had any left - he was so polite, staff response to him left me feeling sad for the child. Such a shame with a more customer focused crew this could have been a great experience - it could be a one off, the aircraft the menu the drinks the toilets are better than emirates.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded yesterday
Hi there, thank you for your feedback and we're sorry to hear that your overall experience was not as expected. Please escalate this matter further via providing us all your details through our feedback form, https://www.etihad.com/en-ae/help/feedback allowing our Guest relations team to investigate and get back to you. *Zia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AbidUK wrote a review 19 Apr
United Kingdom263 contributions14 helpful votes
Birmingham - Kuala Lumpur
International
I booked directly with Etihad on their website as I have flown Emirates, Qatar and Saudi and really wanted to try Etihad. I booked a trip to Kuala Lumpur starting in Birmingham International Airport. Etihad do not fly from BHX so the first part of the journey is by coach to LHR - all part of the same booking. Now I have had an email from Etihad saying schedule change. When I called them, they said the coach from BHX has been cancelled. Firstly they said we can fly you from BHX via AMS or CDG which I said yes please. Then they said we can’t do that as your journey is by coach. They gave me two options : either make my own way to LHR which is a three hour drive, pay for my own fuel and three weeks of parking at LHR which will be expensive or get a full refund. I do not want a refund as all other flights have gone a lot expensive plus I have already booked and paid for flights and hotel in Singapore. We are not due to fly til August this year? Any suggestions that you can help with?
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded yesterday
Hi there, we're sorry to hear that. Please reach out to us via any of our social media channels (Twitter, Instagram or Facebook) with more details such as your booking reference and we'll look into this for you. Thanks. *Zia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Explore36592885645 wrote a tip Yesterday
"Don't trust the checked baggage allowance information on their official website/booking process flow! "
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yadgiry wrote a tip 19 Apr
"The 380 is spacious on regional flights check the inflight entertainment it can be limited. Economy and premium economy seats are spacious"
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charl r wrote a tip 19 Apr
"Flight emirates"
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minz wrote a tip 14 Apr
"It’s all good if it goes smoothly but soon as you need customer service there is NONE"
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Surjeet S wrote a tip 13 Apr
"Not sure if there is any positive except that the boarding with kids always take a priority. Loved that part alone. "
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Depart
Sun, 05/05
Return
Sun, 12/05
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1, Economy