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Etihad Airways


12,203 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,203 Reviews from our TripAdvisor Community

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12,203 reviews from our community

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Showing 8,678: English reviews
Leighton Buzzard, United Kingdom
Level 6 Contributor
174 reviews
92 helpful votes
Reviewed today
NEW

We paid an additional £100 each for the extra legroom seats right at the front of economy on the lower deck ( row 40 middle and aisle on A380 ) and this definitely made the flight tolerable. You can stand and stretch in plenty of space without bothering any other passengers. We found the cabin crew to be very nice...

Date of travel: December 2018
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International Economy Abu Dhabi - London

Helpful?
1 Thank Gordon R
1 review
1 helpful vote
Reviewed today
NEW

After having less than optimal service for long haul business class travel with Emirates, I was interested in trying out different airlines, to see if other carriers had better service (and above all, a better cabin layout). I was interested in trying out Etihad, as I had a better impression of Abu Dhabi as a city over the Las Vegas...

Date of travel: November 2018
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International Business Class Paris - Kathmandu

Helpful?
1 Thank weaulade
Abu Dhabi, United Arab Emirates
Level 4 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW

On my trip to Belgrade last November, I used my Miles to upgrade to Business Class. The process was fast and easy. It was a pleasure to check in as there were no long lines of passengers waiting to do so. As this flight uses small Airbuses A320, Business Class was just a wide comfortable seat with plenty of leg...

Date of travel: November 2018
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International Business Class Abu Dhabi - Belgrade

Helpful?
Thank Zenubia5
Cork, Ireland
Level 2 Contributor
6 reviews
9 helpful votes
Reviewed yesterday
NEW

My main complaint concerns the seats and seating. We were in Row 31 just in front of a 'bulkhead' and the seats could not be reclined (there was no extra leg room to compensate). On the over night flight, this was particularly uncomfortable when those seated in front of us did recline their seats. Also, the actual seats were rather...

Date of travel: December 2018
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International Economy Dublin - Abu Dhabi

Helpful?
Thank Carmel M
Johannesburg, South Africa
Level 4 Contributor
43 reviews
27 helpful votes
Reviewed yesterday
NEW
via mobile

Though I could enjoy a flight leaving and arriving on (+/-) schedule, the in-flight service isn't at the same level it was before. Meals are becoming really standard items, the glass of wine is served upon request... Little things where u can see there is a big cost-cutting happening at Etihad. Big difference in service level compared to Emirates and...

Date of travel: January 2019
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Africa Economy Cairo - Johannesburg

Helpful?
Thank PeterRaes01
1 review
1 helpful vote
Reviewed yesterday
NEW

Was always flipping coin between Etihad, Emirates and Qatar due to perfect connections through to Munich. But now only have two to choose from. The aircraft out of Melbourne was pretty tired and I guess the seat padding and leg-room aren't what I remember them to be - but a numb bum before take off and a few noisy todlers...

Date of travel: January 2019
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International Economy Melbourne - Abu Dhabi

Helpful?
1 Thank auchrisboucher
Manchester
Level 3 Contributor
19 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

Used Etihad airways to travel to Australia via Abu Dhabi for holiday of lifetime. Found the level of on board service to be poor. The cabin crew were unfriendly and not very helpful. Insufficient beverages supplied throughout 14 hr flight - I don’t mean alcoholic as I don’t drink- but tea, coffee and water etc. When drinks were offered They...

Date of travel: December 2018
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International Economy Manchester - Sydney

Helpful?
1 Thank Saj678
Praslin Island, Seychelles
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed yesterday
NEW

First time I traveled with this airline and booked directly with Etihad airways. It was very easy and in 15min time I could do everything. In flight Staffa were very good and friendly. Gave good customer service. I like it, Thanks for all the staff.. good luck..,

Date of travel: March 2018
International Economy Victoria - Colombo
Helpful?
Thank ManojM69
Islamabad, Pakistan
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

I flew from Islamabad to London in Business class. There was nothing very great about the whole experience. From Islamabad it was a small aircraft A 320. Nothing to speak about the dinner served at 3 am. Quite tasteless. The stopover at Abu Dhabi was short and had to catch the next flight almost running. The flight to Heathrow was...

Date of travel: November 2018
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International Business Class Islamabad - London

Helpful?
1 Thank sajidaslam
Abu Dhabistaymonth=10
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW

Liked the timing of the flight but the standard of service was not outstanding. I would class it as very average. The return flight was better, at least I wasn't stuck behind a huge passenger who insisted on reclining their seat!

Date of travel: November 2018
International Economy Abu Dhabi - London
Helpful?
1 Thank 550janeth
See travel tips for airlines
“forget the Guest programme”
weaulade, 16 Jan 2019 | Read review
“Good Customer Service”
ManojM69, 15 Jan 2019 | Read review
“Don't Travel wit it”
sajidaslam, 15 Jan 2019 | Read review
“Book another airline”
Cheshire-Treks, 15 Jan 2019 | Read review
“don't try to sleep”
Tony2326, 14 Jan 2019 | Read review
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About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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