Emirates
Overview
4.065,626 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Emirates
Headquarters: PO Box 686, Dubai United Arab Emirates
Airline Summary
United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
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Popular mentions
Philadelphia - Dubai
International
To be an Emirates flight attendant do you have to be rude: bi@chy these ladies are insane worst customer service ever! All they care about are their red lipsticks, etiquette wise, these people are 0! Worst ever!!! Never flying this airline coz of the flight attendants who are too much of themselves!…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dubai - London
International
Called to book my flight in an emergency situation, my father had passed and i needed to travel asap. Initial conversation with Emirates sales team was pleasant - The agent took the time to help me find the best flight. She sold me their Flex Plus product which offers free changes to dates. then advised that since I have the points i should get my self a free upgrade. For this I was told I needed to go to their Skywards team - She transferred the call without taking payment - which i thought was odd - SHE DID NOT DISCLOSE that the ticket price could change as a result of the transfer - Skywards guy takes his time to find the flights again and check these flights for available upgrades. He took 15 minutes to do this - by which time the ticket prices had changed by $750. The ticket price he was offering was $100 more expensive than what was available online - He explained to me the reasons behind these and i was still willing to pay the amount to book my urgent trip - He advised me to book the ticket online and then save the $100 and then he did the 1 upgrade he found (from 4 flights) and asked for a further $250 for tax. I get we have to pay tax and i get that he had no choice in the matter - I was extremely disappointed in the lack of care they had over the phone to not disclose to me these 2 things - 1. Ticket price could change as a result of transferring to another team. 2 - There will be a Tax to pay on any upgrades, even though you have bought a Flex Plus ticket and its advertised as free upgrades. Their lack of care has cost me $750 (I decided not to take the "free" upgrade and increase my loss to $1,000. When complained to his manager - The manager showed such a poor level of empathy and class i was shocked that she was a manager in a so called prestigious air line. All she had to say was we will look into it and give the agents feed back. I have been a frequent flyer (gold Member) with Emirates for over 10 years - I cant believe this is the level of service and loyalty they show their clients. Apart from the already booked flights for my family next month - We will never fly with Emirates again. I will also go out of my way to share my experience with as many people as possible in my sphere of influence (social Media) to deter anyone from making the mistake of flying with Emirates. Lastly for fellow travelers - I have seen the value with flying with local / national Airlines as there is a level of accountability you don't get with foreign air lines. If Any issues, you can always take matter to airline ombudsman's. - Emirates just didn't care enough to even apologies for their mistakes or my financial loss.…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sydney - Dubai
International
I travelled in Premium Economy. Service was faultless, on a nearly new 380-800. Check-in was easy and food service perfect. The wide seat allowed me to sleep in comfort. Highly recommend the Macon Villages white wine. And to top it all the landing in Dubai was smooth as!
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bangkok - Dubai
International
So poor and dispointing, really anoyid I wasted my money on business class. I can say Emirats definitely lost a class, service was so poor, toilets dirty, and when you watch youtubers showing little bags with toiletries..expect 0... I travelled with Emirats business class before Covid it was impressive now it's cheap food, bad service, and broken entertainment system..bit dirty too. Their crew are disrespectful and not trained well for business class. I orderd chicken, come out as curry chicken with under cooked cartots and cold rice. Desert I was not offered one, I had to stop stewardess and ask if I could have one, furthermore drinks were bit short served with limited choice..I end up really hungry and really anoyid I wasted my money on Emiratz which I would call maybe premium definitely not BUSINESS CLASS..JOKE When I tried use nicer toilets I was told to go back to small dirty once, obviously I didn't... At the end crew noticed I was filling in survey and she tried to stop me...saying it will look bad on them if I write anything..did she think how much money I wasrws on their usless business class...just plain rude…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Manchester - Dubai
International
I was flying back from Dubai to Manchester when Emily the flight attendant was coming round taking portrait pictures and me and my partner got one and I was putting my hand in the picture to show I’ve just got engaged on the picture to keep , Emily was congratulating us and then went out of her own way to bring us champagne and a dessert and a card of emirates from her and the crew , I have never met such a lovely women and wow customer service is amazing , I really do hope she gets some recognition as it honestly touched our hearts I couldn’t stop saying thank you and telling everyone , thanks so much again🥹❤️…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
Christine S wrote a tip Today
"To be an Emirates flight attendant do you have to be rude: bi@chy these ladies are insane worst customer service ever! All they care about a"
Mevan F wrote a tip Today
"Don't Bother - Fly with your national Airlines - at least there would be governing bodies to safeguard against poor/ irresponsible conduct. "
Lorne C wrote a tip 15 Sept
"Don't Fly Emirates. Most of the positive ratings are spoofs and they treat you like scum weighing every bag, backpacks, purses etc... "
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