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Croatia Airlines

Headquarters: Bani 75b, Buzin, Zagreb Croatia 10110
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3.01,224 reviews
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About Croatia Airlines

Airline Alliance

Star Alliance
Headquarters: Bani 75b, Buzin, Zagreb Croatia 10110

Airline Summary

The country's state-owned flag carrier, Croatia Airlines (OU) is headquartered near Zagreb and operates from a hub at Zagreb International Airport (ZAG). The airline has also designated Dubrovnik Airport (DBV) and Split Airport (SPU) as focus cities. Passengers can fly to more than 25 destinations, including eight locations within Croatia. International destinations include points in Austria, Belgium, Bosnia and Herzegovina, Denmark, France, Germany, Greece, Ireland, Israel, Italy, Kosovo, Macedonia, the Netherlands, Norway, Serbia, Spain, Switzerland and the United Kingdom. Croatia Airlines, with is part of the Star Alliance, has codesharing agreements with more than a dozen airlines.
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1224Reviews
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Dream510421 wrote a review Oct 2024
2 contributions
Split - Zagreb
Domestic
The flight was 3 hours delayed and, according to the Croatian Airline, you can and I quote from their website: "If your Croatia Airlines flight was delayed or canceled, you may be eligible for compensation under European Regulation EC 261. The amount of compensation you can receive depends on the distance of your flight: Up to €250: If your flight was up to 1,500 kilometers Up to €400: If your flight was between 1,500 and 3,500 kilometers Up to €600: If your flight was more than 3,500 kilometers You may be eligible for compensation if your flight: Was delayed by more than three hours." I applied for this, and it took them three months to respond: "We would like to express our sincere regrets for the unpleasant situation that accompanied your trip from Split to Zagreb, flight OU381, on August 29th, 2024. We fully recognize the importance of on-time performance and understand that flight schedule changes inconvenience our customers. No matter how much we would like to operate according to the timetable, we regret to say that, unfortunately, there are certain unpredictable situations that carriers are not able to avoid. Please be informed that the mentioned flight was delayed due to extraordinary circumstances. Since such situation is caused by a cause outside the airline’s sphere and it is considered as extraordinary circumstance, as per applicable regulations the carrier is not obliged to pay any financial compensation. Also, the airport staff are the worst; rude, unpleasant, uninformed. Overall, as a frequent traveler, I can surely say that this is one of the worst airlines and airports (both Split and Zagreb; Zadar and Pula at least have okay personnel) and I will avoid them in the future.
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jakey wrote a review Oct 2024
Edinburgh, United Kingdom2 contributions
Zagreb - Frankfurt
Europe
Flight was delayed 1 hour on departure due to “weather conditions” - all 4 other flights scheduled to depart at the same time somehow did not have this issue. Spet another 30 mins circling before landing and then waited another 20 mins on taxi to park. No real apologies.
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Niko K wrote a review Oct 2024
1 contribution
Mostar - Zagreb
Europe
Staff are extremely nice and flight was on time. Plane ( De Havilland Canada DHC-8) was clean and legroom was amazing. Would recommend!
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Renato B wrote a review Oct 2024
Toronto, ontario3 contributions2 helpful votes
Zagreb - Vienna
Europe
Worst company that ever fly never again loose ny bag never give money back custumer servise Is terrible.When you call custumer servise nobady pick up terrible terrible airline in all Europe
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Niko A wrote a review Oct 2024
4 contributions
Dubrovnik - Zagreb
Domestic
Terrible company and terrible managment. This is supported by the fact that the government aka the Croatian people had to bail out this company from bancrupcy many times. They also sometimes lose bags
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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View from row 8.
Our plane.
Cool cup. Water offered on this short flight.
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José V wrote a tip Sept 2024
"We picked this airline because it had a direct flight. It was not worth it. Find a reputable airline and fly with them even with stops."
Patrick C wrote a tip Aug 2024
"Walk, swim, crawl ..DO NOT GO ON THIS AIRLINE EVER!!!!!!"
MYC C wrote a tip Aug 2024
"No comment you must to change the improvement not good the gate change 3 to 2 times 😟😟😟"
Antonio S wrote a tip Aug 2024
"In dire straits for a reason.Avoid."
Ariana h wrote a tip Feb 2024
"Don’t fly with them "
Showing results 1-5 of 100
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