China Southern Airlines

Headquarters: 278 Jichang Road, Guangzhou China 510405

00 86 95539

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Overview

3.55,249 reviews

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About China Southern Airlines

Airline Alliance

SkyTeam

Airline Summary

The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.

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3.5

5,249

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wombatdavid

Hobart, Australia

2764 contributions

Great value and service

Melbourne - GuangzhouInternational

This was the first flight of a multi-sector ticket and our first flight from MEL to CAN. We had a 787 aircraft with standard economy seats. The service was polite and they had enough English to get by. The food was great with 2 full meal services on this 9 hour flight. There were plenty of movies to watch and I was really happy with the flight considering how cheap it was. I would fly again and also note they have generous baggage allowances as well.

Date of travel: December 2024

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Written 22 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

FarAway01858309429

3 contributions

5 STAR AIRLINE

Auckland - QingdaoInternational

The cabin crew was very nice and the food is just amazing you also get a lot of space to yourself i have flown this airline basically every time from NZ to China and they are just amazing the tickets are also very cheap making it a fantastic experience

Date of travel: November 2024

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Written 20 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Paul K

1 contribution

A Frustrating Experience with China Southern: A Warning for Travelers from Developing Countries

Osaka - NairobiInternational

I decided to fly China Southern despite hearing negative stories, but my experience was disastrous. The journey started smoothly in Osaka, but upon arriving at Guangzhou for a 2 hour layover, I was informed that my connecting flight required a transit visa because the terminal I was to go to was outside the terminal that landed—a detail neither the airline’s website nor the Osaka China Southern staff had mentioned. As a Kenyan national, I was denied a transit visa, and I soon discovered that other passengers from developing countries, including Pakistan, Uganda, Tanzania, Bangladesh, and Sri Lanka, faced the same issue. A Pakistani lady was stuck for 48 hours and the rude stuff were asking her to wait longer for another 72 hours. There was only airplane food and no place to sleep. The airline staff were rude and unhelpful, offering impractical solutions such as suggesting I buy another China Southern ticket while stranded. They couldn’t guarantee the safety of my luggage, which would have been delayed for 24 hours on another Kenya Airways flight. After hours of frustration and being misinformed about flight options, I managed to get assistance to board a Qatar Airways flight, but only after significant effort and a 14 hours delays. This experience showed me how poorly China Southern treats passengers from certain countries (developing countries), failing to communicate essential information and providing subpar customer service. I strongly advise travelers from developing nations, especially those needing transit through Guangzhou, to avoid China Southern Airlines. It’s worth spending more on an airline that respects and supports all passengers equally.

Date of travel: December 2024

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Written 14 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rafa K

1 contribution

Nightmare Traveling experiene

Dhaka City - SydneyInternational

Worst airlines service I have ever experienced.Never ever will think twice about this airline.not recommending anyone.

Date of travel: December 2024

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Written 14 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lucas L

4 contributions

Good!

Los Angeles - GuangzhouInternational

China Southern Airlines is probably a better airline out of the others in China, but there are somethings that are quite confusing. China Southern doesn't have every day flight out of LAX airport. So book on the dates that China Southern operates. The bathrooms were very clean. The crew members are really nice, the food was good, IFE was great. The only set back is the booking on the days they fly out of LAX.

Date of travel: April 2024

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Written 13 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.