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China Airlines
Headquarters: NO.1, Hangzhan S.Rd.,Dayuan Dist. Taoyuan City, Taiwan, Taipei Taiwan 33758
Overview
4.04,304 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
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About China Airlines

Airline Alliance

SkyTeam
Headquarters: NO.1, Hangzhan S.Rd.,Dayuan Dist. Taoyuan City, Taiwan, Taipei Taiwan 33758

Airline Summary

Founded in 1959, China Airlines employs more than 12,000 people worldwide and operates a fleet of 108 aircraft, making it the largest airline by size and frequency of service in Taiwan. China Airlines is also one of the 20 SkyTeam Alliance member airlines. China Airlines offers passengers access to an extensive global network of more than 16,270 daily flights to 1,057 destinations in 179 countries. China Airlines is continuing to promote superior aviation safety as well as eco-friendly, innovative and attentive services that provide travelers with the perfect travel experience
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Lee wrote a review Yesterday
Virginia13 contributions8 helpful votes
Singapore - Taipei
North Asia
CI 754 from Singapore to Taipei on A350. Seats were great lie flat on 1/2/1. However, I understood from the crew that Champagne would not be an option for South East Asia flights and served with a Cremant d’ Alsace instead. While the flight was enjoyable but I find it a little ‘cheap’ as other competitors like SQ, Eva, and Starlux are pouring Real Champagne for the biz class passengers. Notably Singapore Airlines serves Champagne for Premium Econ too. WiFi was fast but not free. Return CI 753 from Taipei to Singapore on A330. Seats were angled at 2/2/2 so I considered it’s a downgrade. The entertainment screen was measured at 10 inches - even smaller than SQ Econ. There were no WiFi and slippers given on this aircraft. While crew remained attentive and friendly but one can’t feel short changed that ‘what you buy is not what you get’. As this is a state-owned airline, in my opinion they should also do more to promote Taiwanese delicacy/products on their flights. Eva had partnered with Din Tai Fung for their beef noodles and Starlux has even more collaboration for their cocktails and meals. Just one example is the whisky of choice was an unknown 12 yo Glen Turner but could be well substituted by the award winning home brand Kavalan. Or try to get some Pineapple cakes as snacks? I wish China Airlines has a more consistent approach to their business class hard and soft products. While equipment swap is purely an unlucky event but cutting cost on South East Asia region seemed to be an issue especially when their competitors are giving much more value for the money.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Scenic09898590742 wrote a review 14 Jun
2 contributions
Bangkok - Taipei
North Asia
Nice onboarding, infotainment and lovely crews with a smile. Food has also improved and will definitely travel with this airline again. I put it a high 4.5/5 on par with SIA and Qatar airlines. Thanks China Airlines (Taiwan).
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Elthamboy wrote a review 9 Jun
Eltham, Australia92 contributions109 helpful votes
Auckland - Taipei
International
First time with China Airlines and I was very happy with the product and service. The seats were amazing and the plane was very clean. The food was excellent and the staff were fantastic. IFE could have been better as there was limited options. On the BNE to TPE leg an entitled woman was behind me with an extremely horrible child who proceeded to climb and scream for hours while mummy did very little about it, the crew were very comforting and relocated some of us to other seats away from mother and child. For the price I paid this airline is well above others in it offerings.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tom B wrote a review 3 Jun
Adlington, United Kingdom3 contributions2 helpful votes
Taipei - London
International
Horrific customer experience after being left in the queue by the airline. We arrived at Taoyuan Airport in Taiwan to check into our flight back to London 2 hours before departure. The airport was extremely busy and, in each section, it was nearly impossible to move between the lines of passengers zig-zagging away from the check-in desks and up the corridor. Our own set of check-in counters (Area 11) appeared to be handling 8 flights, most of which were departing at around the same time. We managed to reach the check-in desk around 7:30am (30 mins before departure) and was told that the flight was closed and we could not check in. During that time, nobody went past us with a sign, changed the signs over the check in counters or called our flight loud enough to hear, and there were no staff members available to speak to. We were aware of the time, so we were looking for staff holding signs; neither of us left the line or wore headphones as we were trying to be vigilant. There was nothing to suggest we should just stay in line with everyone else. At the customer support desk, the supervisor (Chang YuHao) tried to help by suggesting he could put us on the Monday flight (2 days later). However, there was no offer to cover our costs (two nights accommodation in a hotel (plus expenses)) and it would mean missing a day of work and my wife’s pregnancy scan. He then suggested that he would speak to the duty manager to see if there were any other solutions. When the duty manager (Liao ChiaRu) arrived at 9:30 am (nearly 1.5 hours after we arrived at the support desk), he refused to offer any solution. He claimed he had made the announcement himself, but we never saw him (in connection with our flight or others). He acknowledged that his voice might not have been loud enough (to which we pointed out the need to use a microphone or the screens at the counter to display messages on such a busy day. Where the supervisor had tried to find a solution, the duty manager made clear that it was our fault that we were stuck in the line at the counter. When I told him that my wife was pregnant and needed to get home, he laughed at me and then walked away and we never saw him again. To be clear, my wife is Taiwanese and spoke Mandarin to him, so there was no miscommunication. The supervisor then discussed alternatives with him in the back room and told us that the duty manager had refused to move us onto another flight and left us with the choice of (a) flying out two days later, or (b) cancelling the flight and finding an alternative (with a fee of £181 per person applied as a late cancellation fee). This was clearly not helpful as either option would cost us a fortune and we had not done anything wrong. In the end, we spent £1200 to get a Thai Airways flight home. This is an appalling way to treat customers who have complied with their obligations and no way to act as an airline.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Loren Mae V wrote a review May 2024
1 contribution
London - Manila
International
China Air won’t replace my damaged bag as it is OLD (2016 only used 4 times). CHINA AIR, YOU SHOULD REPLACE THE LUGGAGE BAG WHICH YOU HAVE DAMAGED even if it is OLD. In addition, the STRESS and HASSLE you provided to your passenger.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Old seat angled flat seat A330 with the 10 inch screen
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Not REAL Champagne
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Lee wrote a tip Yesterday
"Better book Eva / Starlux or Singapore Airlines for the complete business class experience "
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Scenic09898590742 wrote a tip 14 Jun
"Worth every dime. Perfect!!"
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Kristiana C wrote a tip May 2024
"My best tip: don’t fly with them "
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Mc H wrote a tip May 2024
"Unfriendly Taiwan Flight attendants are rude and gave us a dirty look!!! food are terrible and make me sick! I Don't recommend this CHINA AI"
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OnAir06626550517 wrote a tip May 2024
"I was happy with this airline when I flew, however trying to get them to "do the right thing with my moko's credit" is another story!"
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