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Cebu Pacific Air


1,809 Reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines +63-2-7020-888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,809 Reviews from our TripAdvisor Community

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1,809 reviews from our community

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Showing 1,481: English reviews
New York City, New York
1 review
Reviewed 2 days ago
NEW
via mobile

It’s very seldom that I write a review, but I was veryyy happy with the customer service of Cebu Pacific. I booked at flight for me and my friends and needed to make few changes. I also inquired about possibly changing our return date. I often call customer service of airlines since I take multiple flights a year and I’ve...

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Domestic Economy Manila - Siargao Island

Helpful?
Thank Jensurf85
Cagayan de Oro, Philippines
Level 4 Contributor
30 reviews
10 helpful votes
Reviewed 3 days ago
NEW

The flight was full so it took some time to board as many passengers carrying too much/heavy hand luggage, there the ground staff have to take action. Check in staff and flight attendance was helpful and polite.

Domestic Economy Manila - Cagayan de Oro
Helpful?
Thank olecgy
Level 4 Contributor
22 reviews
8 helpful votes
Reviewed 3 days ago
NEW

I was able to book the flight super early and all throughout the days before fly date, Cebu Pac just kept on changing the times of the flights - both the departing and returning flights. I mean, the whole point of choosing our flight details when we went through the payment process is so that we could choose the flights....

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Domestic Economy Cebu Island - Puerto Princesa

Helpful?
Thank Kriix B
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW

The jet is like new. Very good site to be in the cabin. The drew are kind. They don't charge extra for changing the seat number unlike Airasia. I heard a lot of bad things about this airline but I was satisfied when I boarded.

Domestic Economy Puerto Princesa - Manila
Helpful?
Thank John M
Manchester, United Kingdom
1 review
1 helpful vote
Reviewed 5 days ago
NEW

I purchased a flight 4 weeks early today at 14/02/2018. I made an mistake on the booking. The flight was supposed to be for Friday the 23rd of march 2018 but instead i entered the 23rd February 2018 and I paid 5,500 peso (£83). I made an honest mistake and tried to correct it within 15 mins of booking the...

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Domestic Economy Manila - Virac

Helpful?
1 Thank ShareThisVideo
Hanoi, Vietnam
Level 4 Contributor
33 reviews
15 helpful votes
Reviewed 5 days ago
NEW

The flight was smooth enough although checking in was painfully slow. (possibly due to Hanoi airport systems but the staff seems to stand around not doing much.) Flight attendants were pleasant and smiley as Philippinos usually are. I was one two flights, one after the other, and the seats were very cramped and not at all suitable for a 6ft...

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Southeast Asia Economy Hanoi - Manila

Helpful?
Thank Gary B
Iloilo City, Philippines
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 5 days ago
NEW

The only thing I didn't like was the delay of the flights.. It causes inconvenience especially if you have schedule activities at certain times. So far my flights were fine and the staff was friendly. The short game was entertaining.

Domestic Economy Iloilo City - Manila
Helpful?
Thank ylzeinen
Manila
Level 4 Contributor
24 reviews
20 helpful votes
Reviewed 5 days ago
NEW

I encountered a problem when re-booking my Cebu Pacific flight via the Cebu Pacific website on 8 December 2017. I moved my flight from 15 December 2017 to 13 December 2017 (Sydney to Manila) and retained my return flight 5 January 2017 (Manila to Sydney). At the time when I was re-booking my flight, I expect to pay the fare...

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International Economy Manila - Sydney

Helpful?
1 Thank travelandfashion
Singapore, Singapore
Level 6 Contributor
498 reviews
785 helpful votes
Reviewed 6 days ago
NEW

Have flew with Cebu Pacific Air from Singapore to Manila for more than 30x coming back home since 2010. They are reliable in terms of availability of flight especially for last minute decision for me to choose an itinerary coming to-from Singapore to Manila. The flight price ranges for one-way is S$150-300. They are quite strict when it comes to...

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Southeast Asia Economy Manila - Singapore

Helpful?
Thank vinatraveler
Milwaukee, Wisconsin
Level 6 Contributor
197 reviews
127 helpful votes
Reviewed 6 days ago
NEW

Nice, low cost no frills airline. New comfortable Airbus A319/320. Nice competent flight attendant's. They even play a little game and award the winning passenger a prize. The DOWNSIDE? Even though our group of 6 were well within the baggage weight limits when we flew from Manila to Dumaguete, we were 40 pounds overweight when we tried to fly out....

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Domestic Economy Dumaguete City - Manila

Helpful?
1 Thank Retired1811
See travel tips for airlines
“Make sure to be early onboard even if crowding during boarding.”
olecgy, 15 Feb 2018 | Read review
“Check-in via mobile. It would save you loads of time.”
kriixb, 15 Feb 2018 | Read review
“Pay extra only if you're coming back to Manila because you will definitely be bringing lots of souvenirs.”
Q5177OCjohnm, 14 Feb 2018 | Read review
“Get 'extra leg room' seats”
621garyb621, 13 Feb 2018 | Read review
“If you fly Cebu, use you phone to take a photo of the scale weight of your luggage when you check in.”
Retired1811, 12 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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