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Cebu Pacific Air


1,634 Reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines +63-2-7020-888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,634 Reviews from our TripAdvisor Community

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1,634 reviews from our community

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Showing 1,342: English reviews
Southern Finland, Finland
Level 6 Contributor
243 reviews
219 helpful votes
Reviewed 3 days ago
NEW

02.12.2017. My flight to Manila supposed departure Mactan 12.25 pm, but check in accounter told me it is badly delayed reason fleet replacement and recommended me next flight 12:50 pm, and sadly,.i agreed. My booked flight 12.25 pm was departuring 1 hour delayed but 12:50 pm almost 2 hours. So my annual flight was over booked and they gave me...

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Domestic Economy Cebu Island - Manila

Helpful?
1 Thank Niko_sta
Bangkok, Thailand
Level 6 Contributor
119 reviews
28 helpful votes
Reviewed 3 days ago
NEW

The aircraft is new and clean, the seat is comfortable. The service is so so. I suggest to avoid food services on flight. I had one hot meal and one snack during long flight from MNL to SYD. The food is horrible, tasteless the worst on board food I ever have had in my travel experience. The passenger mostly are...

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International Economy Bangkok - Sydney

Helpful?
Thank kinglear13
Bulacan Province, Philippines
2 reviews
1 helpful vote
Reviewed 3 days ago
NEW

My sister-in-aw booked our flight in the province 2nd week of February. It was a promo. She booked us with no seat. Since, it's our first time to have a flight with no seat. Husband says, are we going to stand? On the scheduled flight, every staff whom I asked the information had assist and guide us towards our flight....

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Domestic Economy Manila - Dumaguete City

Helpful?
Thank 40chikkie
Batangas Province, Philippines
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed 4 days ago
NEW

No waiting time for this flight. We were able to make it and board the plane just in time. We were in hurry that time since we woke up late. We need to be at the airport from Cainta for one hour. Good thing there's no traffic. Flying time from Manila to Tacloban took an hour. Smooth sailing.

Domestic Economy Manila - Tacloban
Helpful?
Thank Jack C
Pasig, Philippines
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Cebu Pacific is generally a good budget airline for people who love to shop like me. Why? You can add on to your baggage allowance at an affordable rate as long as you have not checked in yet hence protecting you from paying the usual expensive overweight fee. This is the main reason why my family always choose Cebu Pacific....

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Asia Economy Manila - Hong Kong

Helpful?
Thank Jen T
Costa Rica
Level 4 Contributor
17 reviews
9 helpful votes
Reviewed 4 days ago
NEW

Check in easy plenty of staff but baggage drop has long queue so be patient. Flight announcements for gate change not clear for a non Filipino....have to listen carefully. Boarding organised and efficient. Short flight, service minimal but acceptable for short flight.

Domestic Economy Manila - Legazpi
Helpful?
Thank Nick C
Level 3 Contributor
16 reviews
7 helpful votes
Reviewed 4 days ago
NEW
via mobile

I know my travel was last March 2017 but only now I found time to write my unpleasant trip from Hongkong to Manila. We were a family of 10 with toddlers, returning home after a four-day holiday. The flight was delayed for almost an hour. It was quite fine. But what really got into me was their aircraft. It was...

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Southeast Asia Economy Hong Kong - Manila

Helpful?
2 Thank Maria B
2 reviews
Reviewed 4 days ago
NEW

My preferred choice when travelling between Manila and SG. They new and bigger airlines. Flight schedules are good - you have more than 1 selection.

Southeast Asia Economy Manila - Singapore
Helpful?
Thank SHERMAN S
Manila, Philippines
Level 4 Contributor
34 reviews
Reviewed 5 days ago
NEW

the service was good staffs were courteous web check in is available in flight entertainment was good the only problem is the delay of the flight. before Cebu Pacific flights were always on time but don't know what happened, their flights now are always delayed

Domestic Economy Manila - Cebu Island
Helpful?
Thank wilsono848
Muntinlupa, Philippines
Level 2 Contributor
2 reviews
2 helpful votes
Reviewed 5 days ago
NEW

many of us were off loaded because their ground crew did not attend to us. the long line in the immigration is also a contributing factor but other airlines such as asiana air asia pal attended to the needs of their passengers.

Asia Economy Manila - Hong Kong
Helpful?
2 Thank tripadvise888marie
See travel tips for airlines
“PAL, more professional attitude”
Niko_sta, 7 Dec 2017 | Read review
“avoid the long haul flight as the food and other facilities is not so good. 1-3 hours flight is ok for this airlanes”
kinglear13, 7 Dec 2017 | Read review
“If you book your flight with no seat, come early 4 to 5 hours before your scheduled flight so you can have a seat.”
40chikkie, 7 Dec 2017 | Read review
“Their only long legroom seat is the exit row which also has narrower seat so if you are healthy, you may not be happy with this.”
jent502, 6 Dec 2017 | Read review
“Listen carefully in Departure area for gate changes”
NickC170, 6 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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