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Cebu Pacific Air


2,165 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines +63-2-7020-888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,165 Reviews from our TripAdvisor Community

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2,165 reviews from our community

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Showing 1,765: English reviews
Calamba, Philippines
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed today
NEW

Our family always choose cebpac in our travels. Aside from we can afford it, their services are friendly. Actually based on our experiences for the last two years, cebpac has friendlier services and very convenient for us because we leave our car in the parking lot of Terminal 3 NAIA airport... we had the chance to fly to Zamboanga City...

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Domestic Economy Manila - Zamboanga City

Helpful?
Thank maryraineldajane2018
Cebu City, Philippines
Level 6 Contributor
142 reviews
18 helpful votes
Reviewed yesterday
NEW

Upon boarding the aircraft, the interior was very hot and it wasn't until the plane was up in the air that it started to cool down. Very basic, no frills flight.

Domestic Economy Legazpi - Cebu Island
Helpful?
Thank gibot143
Manila, Philippines
Level 5 Contributor
69 reviews
8 helpful votes
Reviewed yesterday
NEW

For our babymoon, we went to HK (for Disneyland) and Macao (for Dreamworks). It would have been more efficient if we opted for PAL or Air Macao on our way home from Macao. We thought booking a roundtrip ticked was more cost-efficient. We didn't know the airport terminal where Cebu Pacific was didn't have access to the airport ferry and...

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Asia Economy Manila - Hong Kong

Helpful?
Thank Sunshineinthecity22
Philippines
Level 6 Contributor
109 reviews
28 helpful votes
Reviewed yesterday
NEW

Cebu Pacific makes no apologies if they don't have food for you on the lunch cart. They don't have blankets, so bring your own jacket. But, the price is okay-lang.

North Asia Economy Manila - Fukuoka
Helpful?
Thank Tim S
Philippines
Level 6 Contributor
400 reviews
424 helpful votes
Reviewed 2 days ago
NEW

We were on the Cebu Pacific flight from Narita to Manila last June 16, 2018. Weather wasn't that great, but we landed ahead of schedule. This is our 8th flight this year alone. Thanks, Monika, for listening and being kind. Not that I expect you to remember us, but my husband was wearing a straw hat. We wish you the...

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Southeast Asia Economy Tokyo - Manila

Helpful?
Thank mzzyap8
Mandaluyong, Philippines
Level 4 Contributor
30 reviews
2 helpful votes
Reviewed 2 days ago
NEW

You need to be patient enough when you book this airline for local travel, they are always overbooked.

Domestic Economy Manila - Puerto Princesa
Helpful?
Thank meguzman2018
1 review
Reviewed 2 days ago
NEW
via mobile

Not only did this airline fail to get us to our destination, but they also refused to honor the refund that they offered us. Cebu Pacific is nothing more than a group of thieves and liars. DO NOT BOOK ANYTHING WITH THEM!

Domestic Economy Bacolod - Davao City
Helpful?
Thank Erik H
Honolulu, Hawaii
Level 3 Contributor
9 reviews
12 helpful votes
Reviewed 3 days ago
NEW

It was my first time to fly with Cebu Pacific International. This was for MNL – HKG and back. The check in counter staff was very pleasant and in Terminal 3. I feel bad for her because she had to deal with impatient local and foreign travelers. I give her due credit for keeping the genuine smile to her face...

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Asia Economy Manila - Hong Kong

Helpful?
Thank Nephilim72
Minneapolis, MN USA
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 3 days ago
NEW

The purchasing and checking in online was fantastic! Things got annoying once checked in at the gate. Literally at the last second, they assigned a new gate for the flight. A stampede to the new gate happened. One person checking in boarding passes...you can imagine the confusion. Flight was great, flight attendants were awesome. The mess at the airport just...

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Domestic Economy Manila - Butuan

Helpful?
Thank Bobby D
Valencia City, Philippines
Level 6 Contributor
254 reviews
147 helpful votes
Reviewed 3 days ago
NEW
via mobile

Always the cheapest therefore it is the cheapest service. Nothing special, just travel because it is cheap, cheap, cheap, cheap airline.

North Asia Economy Davao City - Tokyo
Helpful?
Thank Scottie B
See travel tips for airlines
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“Just be prepared. Do not expect a lot.”
Nephilim72, 17 Jun 2018 | Read review
“It doesn't matter how early you get to the airport, ready your running shoes for last minute gate reassignment!”
BobbyD46, 17 Jun 2018 | Read review
“Not Applicable This Airline has no right or does not deserve to fly internationally.”
Lib8543, 13 Jun 2018 | Read review
“Load up because the inflight meals/snacks are not free and not cheap.”
joangastones77, 10 Jun 2018 | Read review
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About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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