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Cathay Pacific
Headquarters: 9F Central Tower 8 Scenic Road, Lantau, Hong Kong China
Overview
4.016,845 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About Cathay Pacific

Airline Alliance

oneworld
Headquarters: 9F Central Tower 8 Scenic Road, Lantau, Hong Kong China

Airline Summary

Cathay Pacific is an international airline based in Hong Kong that was founded in 1946. A founding member of the oneworld alliance, Cathay Pacific is currently the world's fifth largest airline and it flies to over 190 destinations across Asia, Oceania, Europe, Africa and North America. Cathay Pacific is well known for the 7 lounges it operates at Hong Kong International Airport for premium cabin passengers, Silver, Gold, and Diamond members from the Marco Polo Club, Cargo Clan Elite members. Oneworld Frequent Flyers also have access to certain Cathay Pacific's lounges at the Hong Kong International Airport.
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Reece P wrote a review 14 Jun
Fort Wayne, Indiana1 contribution
Mae Hong Son - Chicago
International
Seat is comfortable. Lunch was amazing but breakfast didn’t have flavor at all. In flight entertainment is great with tons of movies and games. Clear instructions.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andy114 wrote a review 14 Jun
Melbourne, Australia38 contributions21 helpful votes
Hong Kong - Singapore
Southeast Asia
Absolutely garbage airline. 253,000 points have now vanished from my account without prior warning. They make no effort to help loyal customers recover miles. Heartless, soulless airline. Not only was it near impossible to find any inventory, they quietly make your points disappear whilst making it seem like miles don’t expire with their marketing. Meanwhile not telling you that miles earned prior to a certain date still have a time expiration to them. Horrible company acting in bad faith and breaching of Hong Kong consumer law.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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M L wrote a review 13 Jun
Toronto, Canada5 contributions
Toronto - Hong Kong
International
Imagine! I paid over $400 in seat upgrades one year prior, only to have Cathay Air SELL MY EXISTING FULLY PAID UPGRADED "LEG ROOM" SEAT to ANOTHER passenger on my flight... (they made double the money on one seat) and they refuse to reimburse me! I'm so utterly shocked. Now I have to consider small claims court to have such a "no-brainer" issue resolved. Complete unjust enrichment. A fraud. I keep calling and no recourse. Not to mention that my husband and I then had to sit apart on a 15 hour flight!! He is 6'4 and didnt get the leg room seats that we had purchased one year prior. Cathay does not ddress their errors. Poor customer service. Go with another carrier. The food was not worth being ripped off a few hundered dollars!!!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Junko O wrote a review 11 Jun
1 contribution
Perth - Tokyo
International
Very disappointed they wanted me to pay extra $800 just to check in a surfboard one way. I decided to travel without one. I wish I'd known their surfboard length limit was only 5'2" at the time of booking, would have gone with someone else
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryan D wrote a review 10 Jun
2 contributions
Hong Kong - Vancouver
International
I enjoyed the flight and the service was all good but after 8 months of traveling and probably 10-15 individual flights with the same Suitcase, my Reebok Suitcase hasn't sustained any damage untill my last flight home when it got caved in on three corners! I'm not too concerned about the damage to this particular case, nothing fragile inside at the moment but come on, its quite excessive, more than just wear and tear, I wish they would take a little more care with baggage.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stan wrote a tip 5 Jun
"Just find a different airline, the one that is honest about the price upfront"
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Joannie P wrote a tip May 2024
"The best "
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iceblended wrote a tip May 2024
"Check in upgrades were more expensive than buying from cx online website."
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David E wrote a tip May 2024
"I have executive platinum status on AA, and Cathay Pacific honors nothing. They also don't even provide miles credit for 8/21 fare codes."
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David C wrote a tip May 2024
"Book a different airline"
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