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British Airways


23,766 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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23,766 Reviews from our TripAdvisor Community

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23,766 reviews from our community

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Showing 19,563: English reviews
Westbury
Level 1 Contributor
4 reviews
Reviewed today
NEW

For an airline that I have used for many years I am dispirited, my last of many flights ( December ) was poor, the food yuk! and mainly poor cabin staff. In Premium Economy you pay quite a lot more for a seat, there are no toilets and you have to go through to Economy to use a toilet, usually...

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International Premium Economy London - Bengaluru

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Thank alex p
Prague, Czech Republic
Level 6 Contributor
814 reviews
197 helpful votes
Reviewed today
NEW

Jan 22nd, 2018: Short flight, 45 minutes hush, hush flight. With old school attendants on such a short flight you know what to expect....bang! bang!! and no easy does it. Nonetheless the service is good. Another cloudy depressing weather in the UK, hence we arrived just 5 minutes before schedule

Europe Business Class Brussels - London
Helpful?
Thank Stone S
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New York City, New York
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed today
NEW

I booked a flight with my visa rewards and got a very decent price for travel to the UK in June 2017. I travel often back to the UK to visit family and to attend family functions. My cousin was getting married and we had not had a wedding in the family for ages and was eager to attend. I...

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International Economy New York City - London

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1 Thank NYCCityGal98
Prague, Czech Republic
Level 6 Contributor
814 reviews
197 helpful votes
Reviewed today
NEW

Jan 19th, 2018: No frills, middle of the road service. Flight was slightly late but can't complain because the weather in the UK has been unpredictable lately. Bog standard service and not much to expect for a 45 mins flights

Europe Business Class London - Brussels
Helpful?
Thank Stone S
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Cambridge, United Kingdom
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed today
NEW

We have just returned from flying to Toronto. Long haul has never been my favourite thing but flying with British Airways has restored my faith. The flight attendants were brilliant, very welcoming with a cheerful smile and made the whole journey go fast. Very helpful and polite. So nice to see common courtesy still wins through. Even in Economy you...

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International Economy London - Toronto

Helpful?
Thank Janette20161
London, United Kingdom
Level 5 Contributor
65 reviews
7 helpful votes
Reviewed today
NEW
via mobile

Despite still being remembered for its disastrous opening nearly ten years ago now, Terminal 5, the home of British Airways, has since evolved into one of the best, most efficient and most convenient terminals I’ve used anywhere. It’s always a pleasure to use it, whether departing or arriving. Something that some Sapphire Executive Club members may not be aware of...

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International Business Class London - Dubai

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Thank Clive G
Hyderabad, India
2 reviews
1 helpful vote
Reviewed today
NEW

I took the premium economy class from India to London and the service was pathetic. The crew was rude and their tone was as though I was flying for free! They gave me blank looks when I asked for hot tea with extra milk. I mean it's ok to not have something that I am asking for but there is...

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International Premium Economy Hyderabad - London

Helpful?
1 Thank rashmis703
Level 4 Contributor
19 reviews
7 helpful votes
Reviewed today
NEW

If it at all suits I would suggest paying the bit extra for business class, not always worth it I know but if you weigh up the costs to add luggage, buy food and drinks at airports and wait in queues then definitely worth the extra just to feel more relaxed, good food and drink (plentiful). Both airport lounges at...

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Europe Business Class London - Larnaka City

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Thank Bonnieliz K
Lyon, France
Level 1 Contributor
3 reviews
Reviewed today
NEW

Very funny presentation of the safety indications, through a video with well known actors with a lot of humour

Europe Economy Lyon - London
Helpful?
Thank natyboisson
London, United Kingdom
Level 4 Contributor
41 reviews
21 helpful votes
Reviewed today
NEW

I am old enough to remember BOAC and BEA before they morphed into BA. This is a brand looking for a role. At one time it felt like Fortnum and Mason. quintessentially English and the brand to chose for long haul quality. Then along came Virgin and others and there was another ,cheaper and more fun choice. BA in Europe...

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Europe Business Class London - Gibraltar

Helpful?
Thank Ian M
See travel tips for airlines
“Cross your leggs and try not to drink to much water.”
alexp712, 22 Jan 2018 | Read review
“Unless cheaper or times more convenient i would shop elsewhere before choosing BA. This a brand lost in space”
ianm900, 22 Jan 2018 | Read review
“Use an airline that feeds you ffs”
Mz_Ababio, 22 Jan 2018 | Read review
“exit seats are the best value vs more for better cabins”
Shaunx10, 22 Jan 2018 | Read review
“Book AA flight from JFK to London, much better quality for the same price”
RossoDiavel, 22 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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