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British Airways


38,771 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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38,771 Reviews from our TripAdvisor Community

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38,771 reviews from our community

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Showing 32,691: English reviews
Canberra, Australia
Level 6 Contributor
181 reviews
53 helpful votes
Reviewed today
NEW

Cabin service was notably better than our previous flight on Cathay Pacific, and meal selection was better too. Cabin was well set out with own toilet for Premium Economy class. Aircraft interior was new and everything seemed to work.

Date of travel: December 2018
International Premium Economy Tel Aviv - London
Helpful?
Thank JSM_Travel
Haywards Heath, United Kingdom
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed today
NEW

Well looked after on this short haul flight to get some winter sun. Although the flight was fully booked we left on time (without any herding) and arrived ahead of schedule on both legs. In flight service was good too.

Date of travel: December 2018
Europe Economy London - Tenerife
Helpful?
Thank Ian P
London, United Kingdom
Level 4 Contributor
44 reviews
36 helpful votes
Reviewed today
NEW

In 2018, I didn't think your social status or your bank balance should impact the way you are treated as an individual. I recently moved my life from London to Vancouver, on the way out I weighed my suitcase 3 times in the comfort of my home, chuffed that it was under the weight expected. When i got to the...

Date of travel: September 2018
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International Economy London - Vancouver

Helpful?
Thank Camilla P
Winchester, United Kingdom
Level 4 Contributor
28 reviews
10 helpful votes
Reviewed today
NEW

Due to difficulties locating park and ride we arrived late for our flight. Despite the gate being closed,3 members of BA staff rushed to our aid and despite being thwarted several times they persivered and got us on the flight. This assistance continued helping us at every stage to get us on board. They certainly pulled out all the stops...

Date of travel: November 2018
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Europe Economy London - Bucharest

Helpful?
Thank 513russell
Reading, United Kingdom
Level 3 Contributor
9 reviews
24 helpful votes
Reviewed today
NEW
via mobile

My return flight, new aircraft but lazy and rude attendants. Food was inedible again. No drinks offered, seems like they don't even have a drinks trolly. Served an inedible stale bfast soon after take off and then cabin crew vanished for next 7 hours, you had to go to ask for even water. Lunch was equally bad, tasteless, no drinks...

Date of travel: December 2018
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International Economy Hyderabad - London

Helpful?
Thank das221215
Reading, United Kingdom
Level 3 Contributor
9 reviews
24 helpful votes
Reviewed today
NEW
via mobile

Can't believe this kind of badly maintained aircraft can still be in service that too on a long haul route. Little choice of movies, tiny screen,poor quality headphones. Service and food was shocking, no drinks offered, I asked for one and it was served after 30min. Disappointing. Wouldn't travel BA again.

Date of travel: November 2018
International Economy London - New Delhi
Helpful?
Thank das221215
Hampshire, England
Level 5 Contributor
91 reviews
83 helpful votes
Reviewed today
NEW

Forced by the abominable, cramped, uncomfortable and astoundingly badly designed hard plastic seats in the economy class on newer BA planes, I was forced to upgrade on the last flight to Tel Aviv. Unfortunately two terrible airlines fly this route from Heathrow and BA is one of them. Having shelled out more money we did get more comfortable seats. Hooray....

Date of travel: December 2018
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International Premium Economy London - Tel Aviv

Helpful?
Thank aldershot1
Romford, United Kingdom
Level 6 Contributor
105 reviews
33 helpful votes
Reviewed today
NEW

We have always liked BA, and, in our experience, they are still very good, however a couple of niggles, on our outward flight we only had one meal to chose from, or should I say no choice, on the return flight no beer or Gin, not major issues really but not what you come to expect. Terminal 5 is excellent...

Date of travel: November 2018
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International Economy London - Nassau

Helpful?
Thank Roy W
Level 4 Contributor
24 reviews
9 helpful votes
Reviewed today
NEW
via mobile

I was traveling on a round the world trip and flew on British airways on the New York to London leg. The flight was non eventful but the crew was nice and friendly. What surprised me was the aircraft that British airways is still Boeing 747-400. Although the aircraft is one of the best aircraft that I flew in since...

Date of travel: December 2018
More 
International Economy New York City - London

Helpful?
Thank EddieL1462
Shanghai, China
Level 6 Contributor
119 reviews
28 helpful votes
Reviewed today
NEW
via mobile

We travelled recently to Malaga from Gatwick Airport. It was a comfortable journey and the fare was really goid value. Will definitely recommend to take this flight.

Date of travel: December 2018
Europe Economy London - Malaga
Helpful?
Thank Nai B
See travel tips for airlines
“just ask for assistance at any stage, the staff were excellant”
513russell, 14 Dec 2018 | Read review
“Try and fly with a different airline- difficult as they and their allies have an iron grip on Heathrow. A disgrace.”
aldershot1, 14 Dec 2018 | Read review
“If travelling economy, seat either at the front or back, not in the middle.”
royw168, 14 Dec 2018 | Read review
“Join British Airways frequent flyer club, the points you go towards things on future flights. Download their app.”
stevehV1125MZ, 14 Dec 2018 | Read review
“Try book overwing as it is not hot nor cold.”
7700Someone, 13 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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