Booked a short trip from Bristol Airport to Jersey 24/9/2024 to 27/9/2024. Flight out ok and arrived basically on time. Coming back to Bristol our return flight was 18.00 and arrived in time for check in opening at 15.15. We went through security after a little delay and went up to the observation floor to view the planes arriving and departures as there was plenty of seating there. The boarding gate was never given on the departure screens, just a message advising gate will appear shortly. At 18.30 an email came through to say flight was cancelled., followed by an announcement to go and collect your luggage from the arrivals hall, any duty free purchases to be returned to store where bought and exit the airport. Blue Island is Channel Island based, so aren’t covered by U.K. or Eu Laws.No staff , apart from luggage handlers were visible. We then had text telling us to rebook a new flight if required, which we did, managed to book next day 28/9 departing 16.40 to Bristol. No help with where we were going to stay or getting back to St Helier. Luckily a bus pulled in and some others got on too. We managed to book a hotel opposite the bus station for the night. Jersey airport closes at 9pm so unless you want to sleep in the bus shelter you have to stay in a hotel.On returning home we put in a claim to our insurance company Axa, through Coop Bank. Been waiting for their settlement, rang every week and today they promised to get an email to us with their decision, we were not impressed! They say they will give us £100 in total for delayed flight. We’ve declined the offer as our claim including hotel, 2coffees in hotel, transport to get to airport and Bristol airport fee for extra day parking came to £306 which they had all receipts for. Waiting to hear back from them, will escalate further.…