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American Airlines


24,711 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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24,711 Reviews from our TripAdvisor Community

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24,711 reviews from our community

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Showing 19,427: English reviews
Marina del Rey, California
Level 5 Contributor
74 reviews
40 helpful votes
Reviewed yesterday
NEW

I'm Executive Platinum with AA and fly 150,000 + miles a year with multiple airlines. The overall product is good. The seats are comfortable and the there is ample storage space for all of your accessories. The boarding process however is very inconsistent. The new group number system is a better way for people to board. Sometimes one number at...

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International Business Class London - Los Angeles

Helpful?
Thank JetSetterBrian
Dallas, Texas
Level 6 Contributor
247 reviews
112 helpful votes
Reviewed yesterday
NEW

I have been flying for over 38 years with this carrier and most recently spent a fortune flying first class and then business class. There is not much difference frankly. The flight attendants wanted to be somewhere else. They just gathered in the galley where there was not really any edible food to eat. The service was slow and there...

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International Business Class London - Dallas

Helpful?
Thank Magictravelnow
Mansfield, Texas
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

Booked Basic Economy through Kayak for only $44 one way. Had a flexible schedule and started looking ten days out, booked six days out. Restrictions are no access to over head bins, only underneath the seat at the purchase price. Good for a short trip if you can pack light. See AA website for full details. Seat assignment at check-in,...

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Domestic Economy Atlanta - Dallas

Helpful?
Thank Southern_Bred
Carolina, Puerto Rico
Level 6 Contributor
851 reviews
145 helpful votes
Reviewed yesterday
NEW

I was NOT recognized as an EP by my flight attendant.... the first time in 3 coach flights this business trip... however, I took the initiative and let him know... so he did bring me wines and food!!!!!! HOWEVER, most of this write up will be about First Class (I was at the front of the plane in the bulkhead...

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Domestic Economy Phoenix - Columbus

Helpful?
Thank gary c
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Carolina, Puerto Rico
Level 6 Contributor
851 reviews
145 helpful votes
Reviewed yesterday
NEW

Great flight, warmer wine!!!!! Great flight attendants!!!!!!! I love American people and the way I'm treated and the service they give!!!! I am going to have American tattooed on my right scapula!!!!! American is the best!!!!!

Domestic First Class Las Vegas - Phoenix
Helpful?
Thank gary c
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Carolina, Puerto Rico
Level 6 Contributor
851 reviews
145 helpful votes
Reviewed yesterday
NEW

OMG!!!!! Another revelation!!!! I had NO upgrade but was immediately recognized as an EP and given special treatment in Coach. The flight attendant solicited me with a Hi Gary, I see you are an EP!!!!! This was the second flight where this has happened!!!! Maybe this will be their new practice!!!!! I loved it!!! Free wines and food!!!! Thanks American!!!!!

Domestic Economy Dallas - Las Vegas
Helpful?
Thank gary c
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Carolina, Puerto Rico
Level 6 Contributor
851 reviews
145 helpful votes
Reviewed yesterday
NEW

No upgrade but something cool happened!!! For the first time American recognized me as an EP and solicited me with wine and a great snack pack. EVERY time I fly with a One World Partner of American, I get recognized as Emerald or EP and get extra special treatment. On most domestic American flights this does NOT happen.... but this...

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Domestic Economy Columbus - Dallas

Helpful?
Thank gary c
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Carolina, Puerto Rico
Level 6 Contributor
851 reviews
145 helpful votes
Reviewed yesterday
NEW

I made this flight thanks to people working in Milwaukee. My flight from Milwaukee was delayed and I would have missed this flight. They put me first class on United out of Milwaukee and therefore, I made this flight. Quick and great, great service in first class!!!

Domestic First Class Chicago - Columbus
Helpful?
Thank gary c
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Carolina, Puerto Rico
Level 6 Contributor
851 reviews
145 helpful votes
Reviewed yesterday
NEW

Great flight and another great review I'm giving them. I was upgraded again and am treated so great by the flight attendants!!! I'll keep flying with American and get my EP again for this next year.... super people on this flight!!

Domestic First Class Charlotte - Milwaukee
Helpful?
Thank gary c
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Carolina, Puerto Rico
Level 6 Contributor
851 reviews
145 helpful votes
Reviewed yesterday
NEW

I'm so glad I'm an Executive Platinum with American..... I have been upgraded to First class almost every flight this year (71 segments). The first class treatment is super and it's tough to fly coach anymore.... great flight!!

Domestic First Class Atlanta - Charlotte
Helpful?
Thank gary c
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See travel tips for airlines
“Book with Kayak between 5 and 10 days prior to travel.”
Southern_Bred, 18 Nov 2017 | Read review
“Try to get exit rows on overseas flights”
BryceS94, 18 Nov 2017 | Read review
“check what kind of plane you are flying before booking a long flight”
mlansden, 17 Nov 2017 | Read review
“use another airline”
ejp121158, 17 Nov 2017 | Read review
“Two words of advice: Stay away!”
dorjiw804, 17 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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