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American Airlines


39,759 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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39,759 Reviews from our TripAdvisor Community

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39,759 reviews from our community

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Showing 32,640: English reviews
Des Moines, Iowa
Level 5 Contributor
47 reviews
6 helpful votes
Reviewed today
NEW

First impression - Rude, unfriendly employees. I was curtly reminded that I had booked an economy fare and could only have 1 bag. I KNEW THAT. Had a crossbody purse on to check in that contained my wallet. I was rudely told that I could not have 2 bags. A supervisor had a to come over and remind me of...

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Domestic Economy Des Moines - Oklahoma City

Helpful?
Thank kemeny1055
Jacksonville, Florida
Level 6 Contributor
150 reviews
65 helpful votes
Reviewed today
NEW

The flights were okay. We paid extra for the more spacious seats. It's expensive for a few extra inches but as senior citizens it means a lot to not be all scrunched up in regular seats. Three out of 5 flights were on time. The first flight out of Jacksonville was delayed because there was an emergency with a plane...

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Canada Economy Jacksonville - Quebec

Helpful?
Thank Eveline C
Scottsdale, Arizona
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed today
NEW

The flight and flight attendants were absolutely great. Never enough room on an airplane but the flight was SMOOTH and the service was perfect.

Domestic Economy Newark - Denver
Helpful?
Thank mrbirdie1
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed today
NEW

All flights for my trip, both coming and going, were exactly on time, no delays. I thought that was impressive.

Domestic Economy Montgomery - Seattle
Helpful?
Thank Russell S
Asheville, North Carolina
Level 6 Contributor
234 reviews
76 helpful votes
Reviewed today
NEW

Great staff on hand. Had my Grandson and he was great, the ladies were swooning all over him and kept his interest. Small plane but fast trip. Flying into Key West is heaven.

Domestic First Class Key West - Charlotte
Helpful?
Thank Erik B
Silver Spring, Maryland
Level 6 Contributor
328 reviews
116 helpful votes
Reviewed today
NEW

So weather in the whole east had been a bit wacky the days before but today was bright and clear with not a front close to us. Students were having demonstrations down on the mall in Washington so we had no idea how traffic would be getting to the airport, thus we allowed a lot of time to get to...

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Domestic Economy Washington DC - Memphis

Helpful?
Thank smokeater55
San Diego, California
Level 3 Contributor
16 reviews
11 helpful votes
Reviewed today
NEW

I tried something new flying on American Airlines, and it was a satisfying experience. My flight ticket allowed me to have one carry on luggage to fit underneath the seat in front of me. I have to say that it was convenient to travel with just a bag across my shoulder. My challenge was to find a soft bag for...

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Domestic Economy San Diego - Dallas

Helpful?
Thank mvisuals
Athens, Greece
Level 2 Contributor
4 reviews
Reviewed today
NEW
via mobile

Our initial flight out of Athens was cancelled due to a health condition of a passenger. Turned out to be a lie as the exact same plane was cancelled the next day but that’s just one mess up by American Airlines. Their employee who was in charge of rescheduling our flights and assured us that we would be home the...

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International Economy Athens - Philadelphia

Helpful?
Thank mdugan1814
El Salvador
Level 4 Contributor
48 reviews
20 helpful votes
Reviewed today
NEW
via mobile

On my recent family vacation AA was consistent in only one area, delaying every single flight. On the first leg of my trip the flight was delayed for 5 hours so we missed our connection. They gave us a hotel to stay for the night which was good but we had to walk what seemed like forever to the rebooking...

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International Economy San Juan - Miami

Helpful?
Thank SSHK
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Simply put, don’t. This the return of a trip which began at MSY with the words at check in that “your flight to DCA is no longer in the system.” Instead of a 9:00 pm non stop arrival, we arrived at 14:30 am through CLT, after the shuttle to the Hyatt had stopped. Leaving PWM no seats have been assigned...

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Domestic Economy Portland - Charlotte

Helpful?
Thank Julsgwh
See travel tips for airlines
“DO NOT choose to fly American.”
kemeny1055, 16 Jul 2018 | Read review
“Get TSA Pre so you can speed through the airport line.”
mrbirdie1, 16 Jul 2018 | Read review
“reserve a rental car”
smokeater55, 16 Jul 2018 | Read review
“If you need special assistance, don't choose American. If you can do it all yourself, it's okay.”
rh0ndas, 16 Jul 2018 | Read review
“Alway book direct if you can when flying overseas.Getting the right AA customer rep will help you to get the results you need.”
cordi2016, 16 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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