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American Airlines


47,831 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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47,831 Reviews from our TripAdvisor Community

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47,831 reviews from our community

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Showing 39,792: English reviews
Hertfordshire, United Kingdom
Level 4 Contributor
38 reviews
11 helpful votes
Reviewed yesterday
NEW

I travelled with my partner in October (13th) on tickets purchased in April. I tried to re-allocate my seats on line but unless I paid in excess of $220 it was not possible for me and my partner to sit together so I left it until getting to the airport. When I arrived at Cancun the check in clerk confirmed...

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International Economy Cancun - London

Helpful?
Thank angelo r
Carrollton, Texas
Level 5 Contributor
58 reviews
12 helpful votes
Reviewed yesterday
NEW

I had a series of issues with AA 2 years ago and they have totally lost my support. I have 3 million miles on my AAdvantage miles but the treatment of sone of the previous US Airway staff just is sub par. They mess up the ramp so the plane arrive but we cannot get off, flight delay for no...

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Domestic Economy Los Angeles - Dallas

Helpful?
Thank TXtraveller168
Winston Salem, North Carolina
Level 4 Contributor
22 reviews
11 helpful votes
Reviewed yesterday
NEW

It was a great flight because it was the pilots last flight. I knew it would be a smooth flight when he announced his wife and daughter were on the flight. When we got to the Charlotte airport two fire trucks made an arch of water and the plane went under it, a traditional the pilot explained when a pilot...

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International Economy Barcelona - Charlotte

Helpful?
Thank vickinc51
1 review
Reviewed yesterday
NEW
via mobile

My flight was from Jackson to Phoenix, with a connecting flight in Dallas. Our flight to Dallas was 5932. There was a weather delay and we were told we would miss our connecting flight in Dallas and that we would “have to figure it out.” When we arrived in Dallas we were notified that our connecting flight was also delayed,...

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Domestic Economy Jackson - Phoenix

Helpful?
Thank Dustin P
1 review
Reviewed yesterday
NEW

I booked with them to fly from Boston to JFK NY on the way to Nairobi, Kenya. I personally think they already knew they did not have any flights that day to go to JFK but they took my booking anyway. They have recently done the same to a family friend. After a few days they told me they will...

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Domestic Economy Boston - New York City

Helpful?
Thank Pamela M
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Just update the planes like the jet blue I flew home from LA. Very sleek and classy. AA has been around much longer and should lead on all aspects of flying.

Domestic Economy Boston - Phoenix
Helpful?
Thank Destination718636
Miami, Florida
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Always late seat small for long flight distance , impossible to be a little comfortable, you have to pay everything mow increase the baggage from 25$ to 30 you pay seat and they don’t put together the couple make reservation together is a criminal flight agency worst ever

International Economy London - Miami
Helpful?
Thank B4082PUlucac
2 reviews
1 helpful vote
Reviewed yesterday
NEW

They wanted $30 for each seat request, which I refused to pay. We ended up not being seated together all the way there and back. Due to a delay in Dallas, we missed our connecting flight in Phoenix, that was going to Oakland. The flight crew wouldn't call ahead to let them know in Phoenix to hold our flights. When...

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Domestic Economy Oakland - Brownsville

Helpful?
1 Thank GrandTour21453247836
Armonk, New York
Level 5 Contributor
73 reviews
17 helpful votes
Reviewed yesterday
NEW

This flight, and the return one week later on AA, were both miserable cattle cars. Filled to the brim, gratefully with no irate or out of line passengers. Flight crew was lovely but entirely harried. No leg room. No room to walk to prevent DVT. No "air." And by that I mean, just no space. Air travel has become a...

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International Economy New York City - Rome

Helpful?
Thank winewit
Level 2 Contributor
9 reviews
6 helpful votes
Reviewed yesterday
NEW

Our flight was delayed eight (8) hours. The airline customer service barely provided a stipend for meals, and was cavalier about the delay. Once we finally boarded our flight, there was no drink or food service after we spent more for business class. Just one of many awful experiences with the airline. We are considering a complaint to the Department...

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Domestic Business Class Miami - Philadelphia

Helpful?
Thank Cori A
See travel tips for airlines
“avaid at all costs if you want to sit with your friends or loved ones!!”
angelor960, 14 Nov 2018 | Read review
“Avoid the previous US airway ports.”
TXtraveller168, 14 Nov 2018 | Read review
“Get a bulkhead seat”
vickinc51, 14 Nov 2018 | Read review
“Need space,a long flight!”
Destination718636, 14 Nov 2018 | Read review
“There are none”
GrandTour21453247836, 14 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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