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Alitalia


13,388 reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy 011 39 892 010 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,388 Reviews from our TripAdvisor Community

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13,388 reviews from our community

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Showing 3,185: English reviews
Berkeley, California
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed today
NEW

The flight crew seems miserable. I felt bad asking for things because they already seemed put upon. The entertainment didn't change monthly, I flew to Rome in April and came back in May and the same movies were there.

International Economy Rome - Los Angeles
Helpful?
Thank Ovismom
Buffalo, New York
2 reviews
Reviewed today
NEW

From checkin to flight service - little or no help. Employees unfriendly. Lack of communication in all aspects - from checkin desk to flight attendants

International Economy Toronto - Rome
Helpful?
Thank buffalobabs
Winchester, United Kingdom
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed today
NEW

We originally booked a flight with hand luggage only as we were only going to be away for a limited period. However, we quickly realised that we would need to book a suitcase into the hold, and that is where the fun started. We could not deal with Alitalia direct as the carrier, but had to go through the booking...

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Europe Economy London - Milan

Helpful?
Thank skremonk
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed today
NEW

It had lots of economic and business problems, but it's still a good and enjoyable company to fly with. I am not giving 5 stars because they should improve their "snacks" I got bored of the same biscuits, they could serve mini sandwichs or mini pizza (why not? it's an italian company ahaha) and their fidelity program could have partnerships...

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International Premium Economy Catania - Abu Dhabi

Helpful?
Thank Nicolò F
Duxbury, Massachusetts
Level 2 Contributor
7 reviews
Reviewed today
NEW
via mobile

Anyone over 5'10 better spend extra for more legroom, I got emergency exit row for an extra $100, best hundred I ever spent!

International Economy Boston - Rome
Helpful?
Thank William D
Salt Lake City, United States
Level 4 Contributor
30 reviews
9 helpful votes
Reviewed today
NEW

Staff were very friendly and helpful and service was much better than other US-based airlines to/from Europe. Furthermore, comparing the comfort between the other (US-based) airline I used on my way to Europe there was more space allotted to the seating, which made for a much more pleasant and relaxing flight.

International Economy Rome - Chicago
Helpful?
Thank 33franzf
Igrejinha, RS
Level 6 Contributor
118 reviews
40 helpful votes
Reviewed today
NEW

Flight was ok. Service has worked well. Food and beverage were ok too. The airplane was in good conditions, so, no problem.

International Economy Rio de Janeiro - Rome
Helpful?
Thank FELIPEH6
New York City, New York
Level 4 Contributor
46 reviews
13 helpful votes
Reviewed today
NEW
via mobile

Exquisitely terrible flight. We were in economy, then paid $80/ticket to “upgrade” our seats to the exit row for more legroom. But, unlike domestic flights where the exit row is still a row, we were put in the first row of the back section, across from where flight attendants sit in those folding seats for takeoff and landing. And next...

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International Economy Rome - New York City

Helpful?
Thank REMReviews
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed today
NEW

I recommend flying with Alitalia. Whenever possible I look to support Italian economy. Aside from that, there is a certain style and image they put forth. Their makeover is favorable and staff friendly. Staff always make accommodations for children and seniors.

International Economy New York City - Rome
Helpful?
Thank Ugo C
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed today
NEW
via mobile

Traveled with family in economy saver, therefore only hand luggage. I paid only for one extra luggage to go in the hold , however at the check-in Alitalia personnel offered to embark all the luggage for free, both way! Results! Also, family with children always embark first no need of any of this priority boarding pass business! Also, good legs...

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Europe Economy London - Trapani

Helpful?
Thank Gianni F
See travel tips for airlines
“Bring backup entertainment/crew seems unhappy”
Ovismom, 18 Sep 2018 | Read review
“avoid this airline”
buffalobabs, 18 Sep 2018 | Read review
“Buy a snack in the airport to bring it on board ;)”
nicol_f605, 18 Sep 2018 | Read review
“Enj!oy the trip”
U3644FGjameso, 18 Sep 2018 | Read review
“If your time permits, choose a schedule which costs a lot less bec their prices vary depending on flight schedule”
PiamiaP, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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