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Alitalia

20,376 reviews
Headquarters: Via Alberto Nassetti, Fiumicino RM Italia, Fiumicino Italy 00054
Overview
3.020,376 reviews
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About Alitalia

Airline Alliance

SkyTeam
Headquarters: Via Alberto Nassetti, Fiumicino RM Italia, Fiumicino Italy 00054

Airline Summary

Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).
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20376Reviews
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Dylan M wrote a review Yesterday
1 contribution
Chicago - Rome
International
It wouldn’t let me add my middle name for some reason. I restarted the booking process twice and added it but it would disappear at the final loading page. I paid for the ticket then called. After wasting my time pretending to help they said I needed to send an email. I emailed and got a call back telling me I had to pay $27 to add my middle name to the ticket. I also paid extra money to sit next to my wife. I clicked the side-by-side seats on the map but now it says we’re sitting with someone between us. I’m not calling to fix that I’m sure they’ll charge me another $100.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stay257989 wrote a review 7 May
1 contribution
Rome - Washington DC
International
Since March 2024, I have been trying to reached Ita airways in regards to Luggae that was damaged during transport. The online form was completed. After 30 days, I received a message to provide a receipt. The receipt was submitted to an email address provided. The automatic email response said the email was deactivated. For the next week, I called Customer Service which did not have any answers to a correct email instead responded to the original email. Once I responded to the original email, the automatic message said the case was closed. By far the worst CUSTOMER SERVICE EVER. The company should not be in business. Who is running this company?
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Valeria C wrote a review Apr 2024
1 contribution1 helpful vote
Brindisi - Milan
Domestic
I got two vouchers, one for me and one for my son. I have been calling yesterday and today for a total of 8 phone calls, no one could assist me. Someone even told me she had no idea what a voucher or a ETCV was. I have been provided a phone number just for vouchers (888-651-0754), tried to call it three or four times, but my frequent flyer number seems to be not correct. I then contacted the website assistance service, he double checked with me all my personal account info, he said everything looked correct to him (including my frequent flyer number) and he didn't know what to do to help me. I'm stuck here, called all the possible phone numbers I could, I can't book my flights and everyday the prices are going higher. This a terrible, terrible customer service, I am loosing time and money for what was supposed to be my right - a credit.
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Israel32337 contributions46756 helpful votes
+1
Rome - Tel Aviv
International
PROS * Decent flight * Good boarding procedure * Good crew * On time arrival * Very competitive (the best) price * The home base hub airport of Fumicino FCO in Rome is new and hyper modern CONS * Older airplane * No food or beverage service * No in-flight entertainment or magazine * Not a lot of expansive legroom * I think that eat did not recline "I VISITED THIS PLACE"... ... because it was the best price for an intermediate stop of GVA to TLV. Everything about the flight was fine. WAS IT WORTH THE COST? Yes WOULD 'I VISIT THIS PLACE" AGAIN? Sure- it's on the agenda for future trips to Rome and/or for connections to other places ADVICE * A respectable low cost choice- my two connecting flights were fine * Know that it is no frills- no food and no entertainment
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Israel32337 contributions46756 helpful votes
Canton of Geneva - Rome
Europe
PROS * Good flight * Great crew * Decent boarding procedures CONS * No in-flight entertainment * Not a lot of leg room "I VISTED THIS PLACE:... ... because it was the least expensive airfare on my route. Even though the departure was delayed, the arrival was on time (important since this was a connection flight). It was all fine. I was surprised that Rome Fumicino Airport is so sleek and modern WAS IT WORTH THE COST? Yes WOULD "I VISIT THIS PLACE" AGAIN? Yes ADVICE This is worth considering for (possibly) less expensive travel.
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
29 Helpful votes2 Reposts
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Happiness59341849537 wrote a tip Feb 2024
"Do not book with Alitalia"
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ʻEto K wrote a tip Jan 2024
"Italian air companies should focus more on professionalism, politeness and kindness of stewardesses and stewards"
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gringovoyage wrote a tip Jan 2024
"avoid ITA Airways A330-900 neo economic class."
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Passenger31073957410 wrote a tip Dec 2023
"Not recommended "
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Yancy A wrote a tip Dec 2023
"Don't use this this airline.. Bad experience all the way around!!! Buyer beware..."
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Round TripOne-wayMulti-city
Depart
Thu, 06/06
Return
Thu, 13/06
Travellers
1, Economy