We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo
Alaska Airlines
Headquarters: PO Box 68900, Seattle, WA 98168
Overview
4.017,403 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Alaska Airlines
Headquarters: PO Box 68900, Seattle, WA 98168

Airline Summary

The fifth-largest airline in the United States, Seattle-based Alaska Airlines (IATA: AS; ICAO: ASA) flies to more than 100 destinations in the United States, Mexico, Costa Rica, and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. However, the airline has a major presence serving destination on the West Coast of the United States of America. The airline has five hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), San Francisco International Airport (SFO), Seattle–Tacoma International Airport (SEA), and Ted Stevens Anchorage International Airport (ANC). Aircraft operate with two classes of service: First Class and Main Cabin (Economy Class). Premium Class in the Main Cabin, offering additional legroom and priority boarding, is being added to aircraft. Passengers flying in First Class have access to the airline's Alaska Lounge with locations 7 airports. On 25 April 2018, Alaska Airlines and Virgin America merged. The combined airline is known as Alaska Airlines. The combined fleet consists of Airbus, Boeing, Bombardier, and Embraer aircraft.
Read more
17403Reviews
1769Photos
100Tips
Traveller rating
  • 9,167
  • 4,052
  • 1,350
  • 835
  • 2,001
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Deek_in_AZ wrote a review Yesterday
Scottsdale, Arizona1 contribution
Portland - Philadelphia
Domestic
Afternoon waiting in line for 25 minutes they saus we only had 4minutes before cut off so they could not help ups. Then she handed us our id's and gave a blank stare like " buzz of you are late. !"
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Ynah P wrote a review Yesterday
1 contribution
Honolulu - San Jose
Domestic
i would love to thank jp or pj group for being so friendly, caring and took care so well if you have toddler travel with you which reflect on their company alaska airlines. its so hard to have a toddler in flight but they handle it well. im super thankful for them
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Culture819484 wrote a review 17 Jun
1 contribution1 helpful vote
Phoenix - Anchorage
Domestic
We flew from PHX to ANC, changed planes in SEA, one booking directly on Alaska Air site. Our 2 checked bags did NOT arrive, did come on a later flight, but we were already at the cruise ship terminal in Whittier. The first AK Air rep told us no problem, took down all our information in detail including the cruise ship, and told us that the rep from our cruise line comes here every day, and she will take your bag, which is coming in on the next flight. Then when we got to the cruise terminal and I called again, a different rep told me that only the customer can pick up their bags! A rep for our cruise line sent someone to the ANC airport and picked up out baggage and brought it to the cruise line before we sailed! Otherwise, we would have had almost no extra clothes for the 7 day cruise! Also, both bags were heavily damaged, one that was new is now completely unusable. We would never fly Alaska Air again, and I cannot recommend them!
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Carolyn P wrote a review 16 Jun
1 contribution
Seattle - Raleigh
Domestic
Flights for our trip both ways were fantastic but on the way home they asked for volunteers to check their carry ons. One of our carry ons was damaged. We were helped in a very reasonable amount of time and given a choice to file a claim or receive a piece of replacement luggage. Xavier/Frank was very helpful and sent us on our way with new luggage!
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Matthew K wrote a review 16 Jun
1 contribution1 helpful vote
San Diego - Seattle
Domestic
Flight delayed almost 2 hours so they could fix a phone charging station in first class. Landed in Seattle and had us bus to terminal which took 50 minutes. Attendants were stern and rude to some passengers. This is the 5th flight in row I’ve had a disappointing experience with Alaska… flight delays, lost luggage, sitting on tarmac, broken seat, delayed luggage, etc. I’ve been loyal to a fault but I’ll be flying other airlines from now on.
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
Replacement!
avatar-image
Damage
avatar-image
avatar-image
A personal welcome aboard note
avatar-image
Alaska Airlines
PreviousNext
123456
avatar-image
Deek_in_AZ wrote a tip Yesterday
"Don't bother they shuffled us around so much we are 6 will be 10 hours late,I I paid extra. The soon for got about my money row 31. Pissed"
avatar-image
CFritzWashington wrote a tip 14 Jun
"Take a different airline "
avatar-image
Linda Z wrote a tip 10 Jun
"Avoid this airline "
avatar-image
DayTrip12385891081 wrote a tip 9 Jun
"Avoid. Use other airlines."
avatar-image
Roger R wrote a tip 8 Jun
"Travel with a different airline. I could not even leave a review on their website."
PreviousNext
123456
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: HK$234
2th checked bag: HK$312
3th checked bag: HK$781
4th checked bag: HK$781
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: HK$234
2th checked bag: HK$312
3th checked bag: HK$781
4th checked bag: HK$781
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: HK$234
2th checked bag: HK$312
3th checked bag: HK$781
4th checked bag: HK$781
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Alaska Airlines

Search flights

Round TripOne-wayMulti-city