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Air New Zealand


9,108 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,108 Reviews from our TripAdvisor Community

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9,108 reviews from our community

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Showing 8,344: English reviews
Timaru
Level 6 Contributor
107 reviews
8 helpful votes
Reviewed today
NEW

Did a "one up" for out trip home after missing out on the way over. There is a very real and marked difference between the two classes and is worth considering for future long haul flights!!.

International Premium Economy Auckland - Honolulu
Helpful?
Thank nzfargo
Christchurch, New Zealand
Level 5 Contributor
63 reviews
10 helpful votes
Reviewed today
NEW

On September the 21 , We got on the plane and the pilot who was a woman told us all it would be bumpy for about an hour .She said we were to keep our seat belts on which we did and to not get up even the hostesses had to buckle up it was pretty rocky. Then after a...

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Trans-Tasman Economy Brisbane - Christchurch

Helpful?
Thank Annette B
Melbourne, Australia
Level 4 Contributor
42 reviews
9 helpful votes
Reviewed today
NEW

I am writing about the AIR NZ fiasco on July 6 this year. There was a leak in a fuel line and we woke in Chicago to a text stating that our 10.30 pm flight from LA to Auckland had been cancelled and we would not be leaving until the following morning - if we did not hear from Air...

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International Business Class Los Angeles - Auckland

Helpful?
Thank Debra I
Worcester, United Kingdom
Level 6 Contributor
521 reviews
393 helpful votes
Reviewed today
NEW

Great food and drink and simply amazing service. Air New Zealand staff on all flights and in all classes are by far the friendliest I've ever met and this flight was no different. My favourite airline!

International Business Class Auckland - Vancouver
Helpful?
Thank amcs1983
Kapiti Coast, New Zealand
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed today
NEW

Best flight we have been on in a long time. Super friendly service and very good leg room. We even had a' pull out foot rest', so we could strech out a bit.

International Economy Los Angeles - Auckland
Helpful?
Thank Stefania S
Auckland, New Zealand
Level 3 Contributor
19 reviews
9 helpful votes
Reviewed today
NEW

Flight to Nadi was good with good leg room,seat and good selection of food. Flight on return was tight in economy with little leg room and no choice of food which was poor

South Pacific Economy Nadi - Auckland
Helpful?
Thank BuoyoBuoy
Sydney, Australia
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed today
NEW

Booked through Virgin with baggage and arrived at the airport to be told we had none. I showed them the ticket and asked them to check with Virgin but they said no I would have to walk back to the the other end of the terminal to Virgin myself. Once I got there Virgin were terrific made 1 phone call...

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Trans-Tasman Economy Sydney - Queenstown

Helpful?
Thank Jo E
Kaiapoi, New Zealand
Level 2 Contributor
6 reviews
Reviewed today
NEW
via mobile

I dont fly well so flying is always a drag for.me, but the air NZ staff and crew made every effort to ensure I was happy and comfortable. The addition of inflight quiz on the plan and the Kia Ora Magazine helps the time pass by quickly

Domestic Economy Christchurch - Auckland
Helpful?
Thank sophiejackson90
Houston, Texas
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed today
NEW

Our 13 + hour flight was effortless. We left Houston on time, the seats were comfortable, the food was good, movie selection current, the plane was clean, the flight attendants were friendly and professional. I would fly this airline wherever I go if I could!

International Economy Houston - Auckland
Helpful?
Thank Melissa E
Level 3 Contributor
16 reviews
10 helpful votes
Reviewed today
NEW

We recently flew Air New Zealand from Christchurch to Sydney for a weekend away. What an awesome experience. We usually fly another budget airline and after this experience we will never fly any other way but with Air NZ. We had the Works package which meant we had movies, food and drinks included in our fare. The food was delicious,...

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Trans-Tasman Economy Christchurch - Sydney

Helpful?
Thank 124taniap
See travel tips for airlines
“need to be a airpoints member to get into the system”
nzfargo, 25 Sep 2018 | Read review
“Be nice to the Staff and they will do the same for you.”
80annetteb, 25 Sep 2018 | Read review
“book premium economy and bid for the upgrade if you want to try and save money”
amcs1983, 25 Sep 2018 | Read review
“Definitely pre- book economy seats for extra leg room without booking premium economy”
wendycK5279ZE, 25 Sep 2018 | Read review
“There are still SOME flights with no Wifi, so if this is important to you, it would pay to ask which ones don't have it.”
mogador2004, 25 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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