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Air New Zealand

Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Overview

4.04.0 of 5 bubbles14,301 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)4.0 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.5 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.5 of 5 bubbles
Food and beverage4.0 of 5 bubbles
About Air New Zealand
Airline Alliance
Star Alliance

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14,301Reviews
1,956Photos
100Tips
4.0
14,301
Excellent
7,899
Very good
3,343
Average
1,276
Poor
683
Terrible
1,100

Popular mentions


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5.0 of 5 bubbles
Good job Air NZ.
Dunedin - AucklandDomestic
An amazing blissfull journey with flight crew welcoming you onboard with a friendly smile. The flight crew worked so well together serving everyone with a smile and a cookie. If you have children Air NZ works so well as they take care of your tamariki so well, I talked to one of the flight managers and they said that even though she was the manager she doesn't take advantage of the fact that she is the manager she lets everyone take a chance and values everyones opinions. So amazing, highly recommended. Not an airline that would suck all your money for a budget experience. They truly do everything! Form ground crew to flight, kua pai te mahi. Thanks so much.
Date of travel: December 2024
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 9 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Frederick P
Sydney, Australia
2.0 of 5 bubbles
Late cancellation, additional costs & a Nutbar for breakfast!
Sydney - AucklandTrans-Tasman
Cancelled our booked flight 8 days before departure. Resulted in a 3 am wakeup to enable us get to the airport in time for our amended flight. Had to pay for a hotel nearer the airport, additional Uber costs and extra costs to change bus bookings from Auckland to Hamilton. We would have easily stayed at home and caught public transport with none of these costs if our original flight was not cancelled. Shameful that Air NZ which is NOT a budget airline cannot provide a hot breakfast for its customers on a 0755 flight having got to the airport 3 hours before. They gave us a snack which was a Nutbar and charged for breakfast. As Australians we avoid Qantas for poor service and never expected this of Air New Zealand. Time to look elsewhere. Very disappointing.
Date of travel: January 2025
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
3.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 6 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

5.0 of 5 bubbles
Thank you Air New Zealand
Vancouver - AucklandInternational
This was our 6th AirNZ return trip (Dec 19-Jan 25) VAN to AUK/AUK to VAN we decided to shell out for Premium Economy-Wish we had done it years ago. We laughed when we were given a full can of pop to ourselves with ice!! On or VAN to AUK we had what I think was the version 1 of this aircraft because there was less PrEc seats then originally seen when we booked-so we were in the last row of seats which was great because you don’t have anyone tapping hard on the entertainment screen. The seats were very comfortable but I think on the way back we had more recline because we had our original version 2 plane with more PrEco seats on this plane. The crew were very pleasant and accommodating. Especially on the return AUK to VAN flight -Thank you to Trudy’s Crew especially Michaela. The captain who landed in VAN -wow didn’t even notice we were landing it was sooo smooth. Loved the lemon hotcakes with custard and the cereals. Would definitely pay for this again.
Date of travel: December 2024
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 1 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1.0 of 5 bubbles
Enjoyed NZ to the core, but can't say the same for Air Nz!
Christchurch - MelbourneTrans-Tasman
Our flight back to Melbourne was cancelled at the last minute. That Contacted the help line to reschedule and was advised that no flights available within the two days and that we could arrange for accommodation and meals and get reimbursement. Put up the claims and advised that it's not possible. Won't be with them any time in the future. The service onboard was not fantastic any way. One of the crew didn't even care to assist when I was struggling to place my cabin luggage info the overhead compartment. She was more interested to shut the door and was obviously impatient. That flight home was nothing but unpleasant. Food ordered was bad too. Go for other better options available. New Zeland has given us fond memories, too bad the experience with Air New Zealand spoils it!
Date of travel: December 2024
2.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
2.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 31 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1.0 of 5 bubbles
Rescheduled 2 days later at last minute!! No reason given.
Athens - Los AngelesInternational
Booked flight 5 months in advance. Got email 6 days before travel to say they have' rescheduled' flight by two days. !! No rhyme or reason..just cos. Cancelled my skycouch at the same time..the only reason I went with them. Forced to go via LA..Forced to buy US visa at last minute.. totally untrustworthy and disgraceful airline.
Date of travel: January 2025
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Check-in and boarding
Written 29 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Bare feet in Business class
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great inflight entertainment and helpful tripadvisor app
3 Helpful votes
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Showing results 1-5 of 1,956
5.0 of 5 bubbles
Always respect others and you will be respected.
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Frederick P
Sydney, Australia
2.0 of 5 bubbles
Air New Zealand is unreliable (late flight cancellations) costing us and is more like a budget airline that provides a Nutbar for breakfast!
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1.0 of 5 bubbles
Avoid Air New Zealand completely. Totally don't give a hoot about their customers..plans or anything. Money hungry only.
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1.0 of 5 bubbles
Go with any other company, even Jetstar instead of air new zealand !!!
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