Air Mauritius
Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius
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3.52,931 reviews
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About Air Mauritius
Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius
Airline Summary
Air Mauritius (MK) is the flag carrier of the country of Mauritius and the fourth-largest airline in sub-Saharan Africa. Its primary hub is located at Sir Seewoosagur Ramgoolam International Airport (MRU), just outside the capital city of Port Louis. The airline offers non-stop flights to Australia, China, France, Hong Kong, India, Kenya, Madagascar, Malaysia, Réunion, Singapore, South Africa and the United Kingdom. The airline also has codeshare agreements with Air France, Emirates, Malaysia Airlines, South African Airways and Virgin Australia Airlines. Its fleet includes aircraft with a variety of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations.
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London - Mahebourg
International
Good check in service and staff friendly across the board. The inflight entertainment was quite limited (poor volume/not working properly on one seat), drinks service only happened with food but was always given a drink when asked. The food was solid on the way out but coming back the breakfast was inedible. On the flight out some toilets were out of order which was not ideal. Both flights very smooth and overall a good flight experience with areas for improvement. Staff were friendly and attentive. The luggage allowance was not communicated with us and i had to double check at the airport (23kg max). Luckily we were under but they charge it over. This is our first time flying not with Tui, and the staff (on flight and check in) made the experience overall good. Would recommend.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mahebourg - London
International
I appreciate it was an overnight flight, but we were not offered drinks. 4 times I requested water and was ignored. One man collapsed after leaving the plane and said he felt very dehydrated. The hostess was not at all welcoming or friendly. There was no duty free service.
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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London - Rodrigues Island
International
I have lots of severe allergies - but the main being peanuts. This is the only airline I have flown that not only serves peanuts (although only in first class) but they refuse to do an announcement to ask people not to eat peanuts. When I asked (and had contacted the airline before) them to do so the woman laughed at me and said ‘just ask people around you if you see them eating peanuts’. I think it’s ridiculous in this day and age they still serve peanuts and refuse to make an announcement with so many people around the world with severe allergies. Please follow the other airlines and make this change before someone has a serious life threatening reaction on the flight.…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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London - Mahebourg
International
Absolute disgrace. Do not fly with them. We paid and reserved seats knowing they were the left side window and next seat. We sat in our seats and were then moved as our seats had been given to someone else. We are now sat in the middle of 4 seats with each of us having a stranger either side. Not happy. Told nothing they can do and no way to change seats. Apparently plane is overbooked by 14 passengers. Staff couldn’t give a toss. Now been stuck in runway , waiting and no update . Will never eve fly with them again or recommend them…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mahebourg - Mumbai
International
This is the WORST airline one could fly with and I have have traveled my fair share over the last 20 years - the staff give out conflicting information and have no customer service as they are definitely not customer oriented. After cancelling my original flight, the call centre called my at 4pm to tell me to take a 10am flight the next day or to go via transit to the original destination in the evening. If I had wanted/intended to take an earlier flight, I would’ve booked an earlier flight. So I had to choose the later flight due to prior work commitments. I asked the call centre agent, Mr Kijesh, to state my compensation rights but he was unable to give me a clear response but confirmed that I would be compensated. When I asked him to send this to me in writing, he said yet but I am still waiting for that… Also, I asked him several times to confirm that my luggage would be put straight through to the final destination and he confirmed it would. When I got to the check in desk, I was informed, much to my dismay, that I had to collect my luggage and go through immigration again at the transit place. No apologies were offered and check in and “customer assistance” staff were quite arrogant and ignorant. Ms Anisa, the supervisor, kindly tried to explain to me what the process was but she was powerless and couldn’t help. When I asked to be put on a different flight, I was told my luggage had already been put through so I they couldn’t do anything. This flight cancellation had already cost me 1 day out of my 3 day trip which is very disappointing, considering I had already prepaid for the hotel. The staff are not trained on how to deal with customers and they make you feel like they’re doing you a favour by just being there. I did not feel that I was getting my money’s worth in the slightest in any of the interactions I have had with the staff. Furthermore, when I got to the lounge, the food was cold and quite frankly inedible. Choice of drinks is very limited and I’m sure had I gone to the Burger King in the airport, I would’ve had a better service and at least edible food. On the plane, I found the business class was quite dilapidated and patched together with sellotape!!! And quite a few seats were out of use. Only the Steward & Air Hostess were kind and appreciative when (unsurprisingly, given the service Air Mauritius provides), she realised that due to the flight change, my special meal request wasn’t updated. My whole journey has been a mess and very unpleasant and considering I was in business class - I dare not imagine what my fellow passengers in Economy must’ve gone through. When I go to the transit destination, as I had anticipated I had to go through immigration, out of the arrival and go to the departure. Upon arriving at the departure area, I had to wait 2hours for the check-in counters to open so that I could redo the whole check in process, which Ms Anisa assured me I wouldn’t have to do. When the check in counter finally opened, I was told that my reservation was invalid - after a lot of explanations, they finally understood and found my reservation. It really is unacceptable for this airline to still be allowed to operate. They have no customer service and give out false information just to get rid of you. The International Civil Aviation Organisation should intervene - I shall be contacting them in that respect. This airline brings shame to the Mauritian nation which is renowned for being the most hospitable, kind and welcoming of people. I hate to think that people associate this airline with my people. This is not the first time I have had issues with Air Mauritius, but it is most definitely the last time I’m travelling with them. I definitely would NOT recommend - so many other airlines fly to Mauritius, the extra pennies you spend are definitely worth it as the hassle, trauma and stress Air Mauritius puts you through is simply inhumane.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ambiance de vacances, dès l'entrée à bord !
Breakfast?? Chocolate croissant, Sponge cake, jam, fruit yoghurt, fruit juice, fruits, brioche bread (sugar) All white flower and packed with sugar.
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jessicajames08 wrote a tip 18 Sept
"Don’t be afraid to ask for more drinks and thankfully they provide the headsets. USB charges are on the screen but they are hit and miss. "
Quest52200991048 wrote a tip 2 Sept
"If 2 flights to Mauritius, ensure a codeshare for the other flight as Air Mauritius does not care or help you if the AM flight is late!"
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