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Air India

9,689 reviews
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
Overview
3.09,689 reviews
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About Air India

Airline Alliance

Star Alliance
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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addib22 wrote a review Yesterday
Doha, Qatar2 contributions
Mumbai - Doha
International
I am very happy with the service in flight the staff is very helpful and polite specially cabin supervisor priya kishinan is very professional with there service and chimpy deka and kushbu kumari Is also professional and polite I give 💯 to there service . I am always happy with air india service .thank you for your very very professional service
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Suman C wrote a review Yesterday
Kolkata (Calcutta), India11 contributions
New Delhi - Kolkata (Calcutta)
Domestic
This airline not well organized. Whenever travel with this faced problems. Baggage drop takes too much time, always issues with Boarding, flight not clean properly, flight got delayed de to un organized Boarding process.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cruiser65638892904 wrote a review Yesterday
1 contribution
Mumbai - Hyderabad
Domestic
This is one of my worst experience I ever had. Me and my family of 5 members went to airport at literally 4am, as my father (works in air india, he works as an aircraft mechanical engineer) is one of the staff in air india, we waiting for about 2 hours for our ticket (we get passages, where we have to ask for vacancies and wait for ticket). But unfortunately, we got only 1 ticket and my mom went hyderabad through it. Me, father, brother and sister were waiting for the next flight at 11am. There was nothing to eat at the departure point in the airport, we were all hungry and miserable. Anyhow managed till 10.30am and then we got to know that 4 pilots took the boarding pass in place of us. They said that pilots were their prior ity,and so they gave them the tickets. That was so shocking, we were waiting merely 5 hours at the airport without food and it was a sudden shock for us,my sister and brother were small not even 10 years, that was the most miserable and terrible experience I ever had, I started crying, but of no use. Not only us but there were many staff members (especially Staff) who were shouting and asking for the tickets. Also, "THE STAFF AT THE AIRPORT OF AIR INDIA ESPECIALLY OF AIR INDIA IS VERY RUDE, NO MERCY AT ALL" I hate this airlines for the rest of my life...
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maagi wrote a review 24 May
7 contributions7 helpful votes
Sydney - New Delhi
International
Staff were great , food was not the best . No connection to watch inflight entertainment so travelled for 12 hrs with nothing to do but sit sleep . You book a flight for the comforts of a long haul . Staff made excuses Air India is in the midst of getting n fine tuning their inflight entertainment but that is not clear when we are making a booking with you . You as an Airline should be transparent when your customers are making their bookings and let them know your inflight entertainment does not work it only works at 10% capacity . Very disappointed. I never travel with Air India , always travel with Qantas but my son wanted a direct flight . We travel 4-5 times a year . So for me not travelling with Air India again .
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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tommy smith wrote a review 24 May
Basildon, United Kingdom19 contributions5 helpful votes
London - Goa
International
I’m a regular traveller and this is the worst airline I’ve ever used. My first flight was cancelled and I was delayed 39 hours. The following 4 flights were all delayed at least an hour. The flight home from Mumbai was nearly 10 hours and none of the entertainment systems were working. Due to the 40 hour delay its uk law they pay me £520 compensation. They said they will within 3-4 weeks of me submitting the form. It’s been 7 weeks and they still haven’t. I email every week and they say it’ll be paid within the next couple of days. It never is! My advice is to Pay the extra money and go with a good airline.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Every week I email
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Maagi wrote a tip 24 May
"Call n ask if everything works in and during your flight "
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Qaisar Khan wrote a tip 21 May
"Pls take care of your guest Bcz your business running on passenger if you not satisfied passenger then go and do other things "
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Tourist56277994960 wrote a tip 19 May
"Make sure you check with them if the flight is on time, so that your precious time is not wasted sitting around at the airport for hours!!"
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Meander40721385441 wrote a tip 19 May
"Air India is one of the worst airlines in existence. They have bomb threats and no security measures, leaving passengers to wait and hope fo"
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Gautam C wrote a tip 18 May
" Air India needs a serious look on improving the overall customer services. My recent experience on Dubai to Sydney was extremely disappoing"
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Round TripOne-wayMulti-city
Depart
Sat, 08/06
Return
Sat, 15/06
Travellers
1, Economy