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Air China


2,701 Reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China +86-95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,701 Reviews from our TripAdvisor Community

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2,701 reviews from our community

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Showing 1,327: English reviews
London, United Kingdom
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

Old plains, as result wear of interior, otherwise service was fine, food fine. Basically you are getting what you are paying for. If you have possibility to pay little bit more, better choice other airlines.

International Economy London - Phuket
Helpful?
Thank Svajunai
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

I was really worried after reading so many bad reviews but very surprized how good my flight was (I also flew to Japan with them, and my return to Sydney) The planes were new. Beautiful hostesses. Good food. Good entertainment. I will with them again

International Economy Sydney - Beijing
Helpful?
Thank Leno R
Melbourne, Australia
Level 4 Contributor
38 reviews
15 helpful votes
Reviewed 2 days ago
NEW

Flew return from Melbourne to Paris. The major positive was the price for a full service airline, very competitive. In terms of comfort and service, you get everything you would more or less expect from a full service airline, however while the cabin crew were efficient and responsive, they lacked a bit of warmth and charm that you seem get...

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International Economy Melbourne - Paris

Helpful?
Thank 25ian
Honolulu, Hawaii
Level 4 Contributor
29 reviews
12 helpful votes
Reviewed 2 days ago
NEW

This was a let down after an earlier flight on another airline. The cabin had two rows, four seats across. We were in the 2nd row and our seats had zero recline. The first row had a great recline and we got to admire the heads of the passengers in front of us as they leaned their seats back towards...

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North Asia First Class Chiang Mai - Beijing

Helpful?
Thank Catherine N
Vancouver, Canada
Level 5 Contributor
91 reviews
24 helpful votes
Reviewed 2 days ago
NEW

Go for it only if the airfare is cheap compared to the other airlines. If it's the same then it's not worth it. The crew needs to be taught customer service skills. They are rude and inexperienced. They are basically emotionless.

International Economy Vancouver - Mumbai
Helpful?
Thank AGeeKay
Sheffield, United Kingdom
Level 4 Contributor
30 reviews
4 helpful votes
Reviewed 3 days ago
NEW
via mobile

I booked my return flight (Heathrow-Auckland) for November with Air China. The in-flight entertainment is not bad, we had a few films that were recently released, but the TV selection wasn’t great. I played solitaire on the screen which passed a lot of time. The meals were okay, but breakfast was an omelette which I couldn’t stomach that early. It’s...

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International Economy London - Auckland Central

Helpful?
1 Thank Xanthe D
Mexico City, Mexico
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Flying with Air China from LA to Beijing was a nice experience. Staff was kind and food was good, with both, Western and Chinese food options. One lady had a problem and needed to change seats, and flight personnel were kind and willing to help on the process, kindly asking other travelers for support.

International Economy Los Angeles - Beijing
Helpful?
Thank datamath
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW

The flights of air china are not so costly and are really good to travel. The crew members were very polite and professional. The in-flight meal was also very good. I would recommend this flight to everyone.

Asia Economy Tokyo - Mumbai
Helpful?
Thank Manoj D
1 review
Reviewed 4 days ago
NEW

I highly recommend you DO NOT fly with air china. The airline is not comfortable at all and the food is not tasty at all. I had a terrible experience with air china. All of my family’s suit cases were delayed. In total my family had 8 suitcases and we received one suitcase every day after 8 days. Only 7...

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International Economy Beijing - Vancouver

Helpful?
Thank Diya j
Baltimore, Maryland
Level 6 Contributor
482 reviews
257 helpful votes
Reviewed 4 days ago
NEW

My friend, Brian, and I booked an inexpensive 10 day trip to China with Nexus Travel Agency via Travelzoo. We were both surprised and very pleased with the non-stop flight we received to fly from Los Angeles to Beijing. The Air China staff were friendly and efficient. Our seats were roomy and comfortable. The in-flight meal was good. Unfortunately, Brian...

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International Economy Los Angeles - Beijing

Helpful?
Thank JerryH9905
See travel tips for airlines
“Go for it only if it's cheaper and looking to save money on airfare, with zero expectations.”
AGeeKay, 22 Jan 2018 | Read review
“Try to get a window seat so you can use the bulkhead for sleeping.”
JerryH9905, 20 Jan 2018 | Read review
“If you are diabetic, take a healthy snack for mid flight as nothing is offered.”
354valeriea, 20 Jan 2018 | Read review
“If possible, try to avoid transiting in Beijing. Just getting through immigration takes more than an hour!”
melcheah, 20 Jan 2018 | Read review
“Watch other passengers. Passenger profile would greatly affect your CA flight experience.”
W4609LT_, 20 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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