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Air China


3,525 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,525 Reviews from our TripAdvisor Community

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3,525 reviews from our community

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Showing 1,782: English reviews
Honolulu, Hawaii
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Slow slow plane - only went about 550 mph and took over 11 hours to make the trip. I was told you could make the trip in 8 to 9 hours normally. Seats and meals decent . Had entertainment center however all movies in chinese with no English subtitles and quite a few of the entertainment centers were broken. Would...

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International Economy Honolulu - Beijing

Helpful?
Thank picositter
1 review
Reviewed yesterday
NEW
via mobile

Due to a delayed flight, I was stranded in Beijing. Not a single Air China worker in sight. Took me an hour to find that I had to go back out through customs to get a new ticket. They put me up in a crap hotel due to the delay of the next flight. The process involved 5 different people...

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International Economy Beijing - New York City

Helpful?
Thank Steven P
Singapore, Singapore
Level 3 Contributor
23 reviews
10 helpful votes
Reviewed yesterday
NEW

I flew CA on a transit flight from MNL to Chongqing on 20th June. As I’m a platinum card member with Air China, the services rendered to me was naturally great. The welcoming, greetings and constant concern were commendable. However, I do see the few (only one) bring rather unpleasant to another passenger. It’s the tone of speaking but that...

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North Asia Business Class Manila - Chongqing

Helpful?
Thank Dan2929
Salamanca, Spain
Level 6 Contributor
480 reviews
97 helpful votes
Reviewed yesterday
NEW

Everything went ok. I would just say that our trip was uneventful. Food was ok and staff was helpful as required. Price/quality ratio was very good

International Economy Madrid - Beijing
Helpful?
Thank Aleph_999
Port Elizabeth, South Africa
Level 5 Contributor
88 reviews
14 helpful votes
Reviewed yesterday
NEW

very good service all round . check in and boarding a bit complicated / slow . on board food excellent

Domestic First Class Beijing - Shanghai
Helpful?
Thank philippe D
Singapore, Singapore
Level 3 Contributor
6 reviews
4 helpful votes
Reviewed 2 days ago
NEW

I flew from Hong Kong to Moscow via Beijing on the 15 July 2018 for World Cup 2018. It was my first time flying on the national carrier of China for a long haul flight. I did not expect too much since I had flew on china carriers numerous times and for the amount of monies that I was paying,...

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International Economy Hong Kong - Moscow

Helpful?
Thank 157patrickp
Hong Kong, China
Level 6 Contributor
98 reviews
42 helpful votes
Reviewed 2 days ago
NEW
via mobile

It’s bad weather in Beijing so many flights are cancelled today. Our flight was delayed for 2.5 hours. There are slippers provided for these short haul flight, which is great. The food is descent. The cabin cleanliness has rooms for improvement. I pulled out the tv and had a glance at it. I don’t think I can eat anything if...

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Domestic First Class Shanghai - Beijing

Helpful?
Thank KEGZ82
Panama City, Panama
Level 6 Contributor
228 reviews
34 helpful votes
Reviewed 2 days ago
NEW

My wife booked a flight through Cathay Pacific that was then managed by Air China. When we went to airport to depart from Beijing to Hong Kong, our flight and many others were delayed. While we were delayed, we stayed in the Star Alliance lounge so we would get real time updates about flight as the gate was crowded with...

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Asia Economy Beijing - Hong Kong

Helpful?
Thank Scott C
Hong Kong, China
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 3 days ago
NEW

The policy that traveler cannot do online check-in without a China mobile phone number is not convenient. The cabin and its facilities are dirty.

North Asia Economy Hong Kong - Chengdu
Helpful?
Thank chinghua2018
London, United Kingdom
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

Not recommended at all if you don’t have 4 hours to waste in the airport. I had a stopover in Beijing and because of the flight delay, I missed it. Then they ask me to go and change my ticket at the desk and queue. Nobody from air China knew where to go/ if flights were available the same day...

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International Economy London - Dalian

Helpful?
Thank Maxime L
See travel tips for airlines
“Avoid overlay fights in Beijing. Think Twice!”
157patrickp, 20 Jul 2018 | Read review
“Our flight was 3 1/2 hours late, which we were told is very common!”
Curtis777, 18 Jul 2018 | Read review
“avoid this company”
richard_D07, 16 Jul 2018 | Read review
“DON'T book Air China if you ever want pre-trip customer service -- you won't get any.”
WrldTrvlrCincinnati, 14 Jul 2018 | Read review
“Do not go near this airline - EVER”
trippers087, 11 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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