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Air China


3,077 Reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China +86-95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,077 Reviews from our TripAdvisor Community

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3,077 reviews from our community

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Showing 1,541: English reviews
Cornwall, United Kingdom
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW

We flew Air China from London to Auckland and wondered why this airline had so many bad reviews. We had a last minute hiccup a couple of weeks before the flight with a passport name change, the staff we dealt with at the European customer service centre were really helpful and our problem was resolved quickly, (thank you Inna and...

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International Economy London - Auckland

Helpful?
Thank mydevah99
Melbourne, Australia
Level 3 Contributor
17 reviews
7 helpful votes
Reviewed yesterday
NEW

Vegan meal was good both ways although on departing flight I was told I didn't have a special meal (she then found it and gave it to me but didn't apologise - not to worry as long as I had the meal!). Staff helped a little (gave us napkins!) when we had a sick child due to lots of turbulance....

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International Economy Melbourne - Shanghai

Helpful?
Thank StepandMel
Bristol, United Kingdom
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW

As I'm over 6ft, flying premium is necessary, air China business fare was excellent (around GBP2,000) for return from London to Auckland so excellent value for effectively 4 long haul flights. Service was efficient, however crew grasp of English could be improved to improve communication., however met any requests with courtesy and very polite. Seat comfort good - lay flat...

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International Business Class London - Auckland

Helpful?
Thank BB351967
1 review
Reviewed 2 days ago
NEW

We had a round-trip flight with Air China, Frankfurt-Beijing-Osaka and back. Cabin crew was rude and impolite in both ways, headphone adapter was broken (also both ways!), I could not watch any movies on board. Toilet was terribly dirty. Airport staff/security's (transfer control) behavior is unacceptable in Beijing, people have been handled like animals, full of chaos! On the way...

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International Economy Frankfurt - Osaka

Helpful?
Thank Dóri S
New York City, New York
Level 6 Contributor
205 reviews
77 helpful votes
Reviewed 3 days ago
NEW

It was an on-time flight, decent and comfortable. No issues and a nice ride to PEK. The food was not so good, but it was a nice price.

International Economy Newark - Beijing
Helpful?
Thank lreyes
Washington DC, District of Columbia
Level 4 Contributor
22 reviews
10 helpful votes
Reviewed 3 days ago
NEW

They take care of you and they prevent other passengers from using up too much overhead space etc. There are plenty of food options and good entertainment. I only have 2 complaints, the plane was a little late and they have no Wifi on board, but the flight was still pretty good.

International Economy Washington DC - Beijing
Helpful?
Thank Jeremy B
Kent
Level 4 Contributor
38 reviews
10 helpful votes
Reviewed 3 days ago
NEW

As the flight was quite cheap, I expected the worst but was pleasantly surprised. The plane was comfortable and the food on the way to Tokyo was plentiful and tasty (a little less so on the way back but still decent). The flight attendants are not the best at customer service but honestly it was excellent value for money.

International Economy London - Tokyo
Helpful?
Thank KentTeachers
uk
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 3 days ago
NEW

First time flyer with Air China, took off and landed on time, found it to be surprisingly good, the crew were cheerful and courteous on boarding and managed to serve drinks (twice) and a meal during the 3 hour or so flight.

Domestic Economy Chengdu - Shanghai
Helpful?
Thank bazalUk
Canada
Level 5 Contributor
51 reviews
44 helpful votes
Reviewed 3 days ago
NEW

Flew business class to Delhi via Beijing. Cabin attendants are very professional. Airplane is clean and seating is quite comfortable. Lounge was ok, check in and agents were professional. Limited selection of entertainment but you can find something. Major issue was food/drinks were not great, and that you cannot even listen to music on your device in airplane mode, this...

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International First Class Vancouver - New Delhi

Helpful?
Thank mistylime
Kent, United Kingdom
Level 4 Contributor
40 reviews
17 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flew from London Heathrow to Xi’an (transfer at Beijing) in March. Thought that the airplane was clean and comfortable. I paid under £700 for a return flight and felt that this was really good value for money. I had never flown with a foreign airline before and was unsure what the food and entertainment would be like. The entertainment was...

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International Economy London - Xi'an

Helpful?
Thank Lorna I
See travel tips for airlines
“Often get turbulance over the Phillipines due to smaller plane. Pack a change of clothes for children as airsickness is likely.”
StepandMel, 19 Apr 2018 | Read review
“None so far but ifnI think of any additional tip, I will add later”
SMH739, 17 Apr 2018 | Read review
“Book directly with Air China, check in online if you can, get to JFK 4 hours early.”
JimWa_13, 16 Apr 2018 | Read review
“Why pay to experience such terrible service? best suggestion is not fly Air China”
TravelingJeff2000, 16 Apr 2018 | Read review
“Ask for a seat with an open seat next to you if possible. There were lots of empty seats from China to BKK”
Arielag09, 16 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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