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Aeromexico


5,501 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,501 Reviews from our TripAdvisor Community

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5,501 reviews from our community

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Showing 1,704: English reviews
Mexico City, Mexico
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed yesterday
NEW

As mentioned before the general customer service is lacking. I booked an AM Plus seat which is advertised with priority checking, priority boarding and priority checking. Of these three only priority checking is done (you can use the skypriority lane). Besides that the AM Plus extra leg space isn't really worth the money and seats are still cramped. Friendliness of...

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International Economy Mexico City - London

Helpful?
Thank 709aukev
Middletown, United States
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 2 days ago
NEW

I have been flying more lately on US airlines but today I took AeroMexico - - WOW what a difference it was. I had room to stretch my legs, my knees did not hit the back of the seat in front of me and my hips were not squeezed. I normally avoid window seats because I feel so hemmed in;...

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Domestic Economy Hermosillo - Monterrey

Helpful?
1 Thank 763dewaynem
Level 4 Contributor
41 reviews
3 helpful votes
Reviewed 2 days ago
NEW

My flight landed on time returning from Mexico. Plane was comfortable and clean. Flight attendants were very nice and efficient. The box lunch was tasty-simple ham and cheese croissant sandwich and yoghurt. And they offered you more than just a drink-if you ordered coffee they asked if you also wanted juice or water-greatly appreciated. And they handed out the immigration...

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USA Economy Leon - Los Angeles

Helpful?
Thank Marcia R
Townsville, Australia
Level 5 Contributor
59 reviews
26 helpful votes
Reviewed 2 days ago
NEW

we flew business class. the service was extremely poor. The cabin steward spent most of his time talking to other staff. The glass I had my one drink with was still sitting on the arm rest with my wifes empty glass when we landed. The steward gave us a drink then did not come back to the cabin. Business class...

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Mexico Business Class Los Angeles - Mexico City

Helpful?
Thank terence w
1 review
Reviewed 4 days ago
NEW

We flew back, in one of the oldest craft belonging to that company, Shameful that they will still fly such a craft, when it should really belong in a garbage dump. The interior was falling apart and the whole plane raddled at take off and landing, scary. I will never again fly in Aeromexico.

Canada Economy Mexico City - Vancouver
Helpful?
Thank Myriam A
Newmarket, Canada
Level 6 Contributor
184 reviews
211 helpful votes
Reviewed 4 days ago
NEW

To be honest, I only booked with Aeromexico because my usual "go-to" airlines weren't available for my travel dates. What a pleasant surprise! It was nice to fly with an airline that wasn't trying to nickel & dime me for every little frill. The meals on my flights were enjoyable (for airline food), the drinks were plentiful, and the in-seat...

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Mexico Economy Toronto - Manzanillo

Helpful?
1 Thank KevinFromCanada
Level 3 Contributor
21 reviews
9 helpful votes
Reviewed 5 days ago
NEW
via mobile

They schedule the flights with the new aircrafts but at the last minute they reschedule the flights with the old ones that are a shame and so awful that you end having a very unpleasent flight with no personal entertainment onboard and interiors that are falling apart, so dont believe their adds about their young fleet because they only have...

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Domestic Economy Mexico City - Cancun

Helpful?
1 Thank Adcast
France
Level 5 Contributor
41 reviews
28 helpful votes
Reviewed 5 days ago
NEW
via mobile

Business or “premier” class is very old and not up to competitors. Still correct for a small flight depends how picky you are...

Mexico Business Class Los Angeles - Mexico City
Helpful?
1 Thank TBBtravel
Seattle, Washington
Level 3 Contributor
13 reviews
8 helpful votes
Reviewed 5 days ago
NEW

I have travelled all over the world and never have i ever experienced such chaos and lack of dissemination of information that I experienced on this flight. No one knew what was going on, employees had different information, I was pulled out of line for a second security check without any explanation...and once we got onto the plane we sat...

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USA Economy Mexico City - Seattle

Helpful?
1 Thank Barbara K
Minneapolis, MN
Level 5 Contributor
90 reviews
36 helpful votes
Reviewed 6 days ago
NEW

When the Aeromexico flight crew came through the crowd at the gate to board, they were a procession of professionals, looking snappy and sharp, and frankly, like models! The service was throughly top notch, and in Spanish and English, including announcements. Contrary to the image of Mexico sometimes portrayed north of the border (where the stupid "wall" is supposed to...

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Mexico Economy Atlanta - Leon

Helpful?
3 Thank KateShrewsbury
See travel tips for airlines
“AM Plus might not really worth your money.”
709aukev, 19 Apr 2018 | Read review
“Pack light, there is not a lot of overhead space for carry-on luggage. My backpack was fine.”
763dewaynem, 18 Apr 2018 | Read review
“Always remember to smile and say please and thank you (in Spanish if you can).”
marciar15, 18 Apr 2018 | Read review
“Be prepared for kilometers and not miles especially if you’re coming from the US.”
KateShrewsbury, 14 Apr 2018 | Read review
“If you have the option, fly Aeromexico.”
ProHarr, 11 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.
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