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Aeroflot

Headquarters: Арбат ул, 1, Moscow Russia 119019

Overview

4.04.0 of 5 bubbles20,987 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.5 of 5 bubbles
Onboard Experience3.5 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.0 of 5 bubbles
Food and beverage4.0 of 5 bubbles
About Aeroflot
Airline Alliance
SkyTeam

Airline Summary

Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2018, Aeroflot carried 35.8 million passengers (55.7 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 149 destinations in 53 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 249-strong fleet is one of the youngest of any airline worldwide that operates more than 100 aircraft. The airliners are configured with either two cabins (Business Class and Economy Class) or three cabins (Business Class, Premium Economy (“Comfort Class”) and Economy Class). Aeroflot’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.
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20987Reviews
7494Photos
100Tips
4.0
20,987
Excellent
10,680
Very good
4,406
Average
1,942
Poor
1,044
Terrible
2,916

Popular mentions


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Дарья Л
1 contribution
5.0 of 5 bubbles
Good service
Istanbul - MoscowRussia
Everything was good. The flight was great and safe, the food was delicious. I highly recommend. There were no delays or issues.
Date of travel: February 2024
Written 5 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Creanga G
United Kingdom
11 contributions
5.0 of 5 bubbles
Too late
Omsk - MoscowDomestic
My first fly to omsk was in 2013, very bad experience, my ticket was full paid with baggage including but in omsk the asked me to pay extra €50. I couldn't talk any Russian language in that time, the fly was between 8-17 Oct 2013... I was trying so many complaints with out any results . From that time I always try to avoid aeroflot. Nobody tried to investigate just replying with the rules of the baggage. I gave better feedback because last year wasn't the same experience
Date of travel: September 2024
Written 29 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Journey15420029965
Kazan, Russia
1 contribution
1.0 of 5 bubbles
Staff just make things up
Moscow - HavanaInternational
Denied entry right at the gate to visit Cuba despite having a visa allowing me to enter the country. Check-in saw my visa no problem, accepted my luggage and sent me off. Right at the gate the lady refuses to let me enter, saying I do not have a visa despite presenting her the paperwork that clearly says it is a visa. Staff didn't want to hear it, and did nothing to help me. Never refunded for my ticket, and my luggage is still missing three days later. If my visa was incorrect then they should have said it was wrong during check-in. Absolutely ridiculous.
Date of travel: December 2024
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 17 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Zulfiia K
1 contribution
1.0 of 5 bubbles
Educate your dark minded employees
Moscow - BishkekInternational
The most horrible airline company I've ever flew. They checked me in, but closed boarding gate right under my nose, because i was 1,5 minute late, and not only me, there was a woman with 2 kids, they also didn't let her in plane, even though she cried. The behaviour of their employees was so arrogant and so rasist!
Date of travel: September 2024
Written 7 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Wanderer12608463872
1 contribution
1.0 of 5 bubbles
Had to choose aeroflot because there was no direct flight.
New Delhi - MoscowInternational
The worst aircraft ever. The staf is good but the company has no dignity and cares only about money. They charge money like Emirates and offer service like a mini bus.
Date of travel: August 2024
Written 8 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 7,494
Journey15420029965
Kazan, Russia
1 contribution
1.0 of 5 bubbles
Go with airlines that don't depend on government handouts like S7 or Ural Airlines for actually decent service.
Read full review

Nassim K
Bophut, Thailand
1 contribution
1.0 of 5 bubbles
Avoid this company
Read full review

Sāsvata D
1 contribution
1.0 of 5 bubbles
Look for S7 company
Read full review

Julian
Dachau, Germany
3 contributions
2.0 of 5 bubbles
Try to avoid.
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Ellie B
1 contribution
1.0 of 5 bubbles
Dont fly with them
Read full review

Showing results 1-5 of 100
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