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Aeroflot


7,470 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,470 Reviews from our TripAdvisor Community

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7,470 reviews from our community

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Showing 1,422: English reviews
Level 5 Contributor
81 reviews
17 helpful votes
Reviewed yesterday
NEW
via mobile

23.01 at 06:15 we had flight from CEK to LED. It was better than aero flight service. Plane was clean, personal were kind and helpful. Special thanks to Mr. Artem. He was smiley and very professional. Thank you for all crew for nice flight.

Domestic Economy Chelyabinsk - St. Petersburg
Helpful?
Thank Esat G
Greater London, United Kingdom
Level 3 Contributor
9 reviews
6 helpful votes
Reviewed yesterday
NEW

I am quite satisfied with the service provided. It seems that cabin crew is well trained and food is above average if you compare it with other airlines. Good variety of movies if you fly with their A-330 or B777. Sheremetyevo airport is not the best place to wait during your layover. I expected something better from one of the...

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International Economy London - Bangkok

Helpful?
Thank MichaelGR983
Turku, Finland
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Flied from Helsinki via Moscow to Dubai. From Helsinki flight delayed 1,5 h, but still had time to transfer to Dubai plane. Could´n land to Dubai airport cause on smog. Landed to Ras Al-Khamim airport distance 80 km. We sat in plane almost 5 h and waited to airport to open. Anyway, cabin crew were very friendly. Food at plane...

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International Economy Helsinki - Dubai

Helpful?
Thank sirvai
Lipetsk, Russia
Level 5 Contributor
74 reviews
63 helpful votes
Reviewed 2 days ago
NEW

On the whole, the flight was OK. The only things that I did not like was a strange Internet registration for the flight and too little space between rows of seats - like on an ultra-budget carrier. I started my registration exactly 24 hours before the flight: but there were few vacant places to choose from. We were two of...

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International Economy Moscow - Guangzhou

Helpful?
Thank Lipetsk
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW

when the airplane landed, the pilot didnt do it well. i was seat in the back, near cabin crew seat and airplane mini kitchen. The bump that caused by the back airplane wheel with runway was so rough that made some porcelain stuff in the airplane kitchen were fell down and broken. the leg space is too narrow and the...

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Domestic Economy Moscow - Kaliningrad

Helpful?
Thank love f
Istanbul Province, Turkey
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

As usual we took off an hour late!Aeroflot changed a lot ,no more Russian made planes exept super jet for domestic flights.But i had to admit,i liked TU-154 a bit noisy but fast! No tv or music thus people go to sleep and lean on you!which is not very nice.But Russians friendly people doesnt seem to mind when the person...

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Russia Economy Istanbul - Moscow

Helpful?
Thank 344saadettina
Vilnius, Lithuania
Level 2 Contributor
7 reviews
Reviewed 3 days ago
NEW

the seats were comfortable enough, but my meal request did not make it to the flight -- the attendant(s) found something for me, but it was a poor substitute -- a bit of mashed potatoes with a few vegetables, and four breads

International Economy Vilnius - New York City
Helpful?
Thank ayadrahim
Tel Aviv, Israel
2 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Everything was just as it should be -- the flight was on time, the team was very professional and service-oriented. The only minus was a lack of any In-flight entertainment -- no TV or music.

International Economy Tel Aviv - Moscow
Helpful?
Thank anastasiasP764TY
Pune, India
Level 4 Contributor
30 reviews
13 helpful votes
Reviewed 4 days ago
NEW

I have had good experience of my first Journey with Russian airline "Aeroflot". This is a low cost airline and its service are also as per that but the major concern was about the delivery of basic services. Some of my colleagues have lost their luggage during the connecting flight and some of them have received luggage after 2 days...

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International Economy New Delhi - Prague

Helpful?
Thank Sunil G
Level 3 Contributor
19 reviews
1 helpful vote
Reviewed 6 days ago
NEW

It was enough space between seats and on side between seat and window. On every seat was comfortable holder for head, which you could adjust. Every seat had personal monitor with good variations of movies. Restroom had toothbrushes with paste and lotions. Staff were very friendly and professional. Food was good. They even gave us ice cream between. Flight was...

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International Economy New York City - Svolvaer

Helpful?
Thank Julia L
See travel tips for airlines
“Be careful if you have a short layover. They need some time to transfer your luggage!”
MichaelGR983, 23 Jan 2018 | Read review
“If you are Vegan then pre book your meal and always carry hand bag which will help you to manage for 2-3 days”
161sunilg, 20 Jan 2018 | Read review
“Make sure you have sufficient time for any transfer at Moscow airport, I would say 2 hours”
bigneilo, 13 Jan 2018 | Read review
“Definitely go business class for this flight.”
johnhJ6129FX, 12 Jan 2018 | Read review
“Pack efficiently-Ground reps will review your carry on. A very clean airport in Moscow.”
sassygirl59, 7 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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