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Aeroflot

Headquarters: Арбат ул, 1, Moscow Russia 119019

Overview

4.04.0 of 5 bubbles20,964 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.5 of 5 bubbles
Onboard Experience3.5 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.0 of 5 bubbles
Food and beverage4.0 of 5 bubbles
About Aeroflot
Airline Alliance
SkyTeam

Airline Summary

Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2018, Aeroflot carried 35.8 million passengers (55.7 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 149 destinations in 53 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 249-strong fleet is one of the youngest of any airline worldwide that operates more than 100 aircraft. The airliners are configured with either two cabins (Business Class and Economy Class) or three cabins (Business Class, Premium Economy (“Comfort Class”) and Economy Class). Aeroflot’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.
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20964Reviews
7486Photos
100Tips
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Popular mentions
Zulfiia K wrote a review Oct 2024
1 contribution
1.0 of 5 bubbles
Moscow - Bishkek
International
The most horrible airline company I've ever flew. They checked me in, but closed boarding gate right under my nose, because i was 1,5 minute late, and not only me, there was a woman with 2 kids, they also didn't let her in plane, even though she cried. The behaviour of their employees was so arrogant and so rasist!
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wanderer12608463872 wrote a review Aug 2024
1 contribution
1.0 of 5 bubbles
New Delhi - Moscow
International
The worst aircraft ever. The staf is good but the company has no dignity and cares only about money. They charge money like Emirates and offer service like a mini bus.
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Linda S wrote a review May 2024
Russia8 contributions5 helpful votes
5.0 of 5 bubbles
Moscow - Khabarovsk
Domestic
Nice plane, good service, polite flight attandants always ready to help or to offer you extra snacks or drinks. Def worth US$200.00 for the long-haul flight.
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Nassim K wrote a review May 2024
Bophut, Thailand1 contribution1 helpful vote
1.0 of 5 bubbles
Bangkok - Paris
International
Worst company ever. Almost 4 years now that I’m asking for a refund for a cancelled flight due to Covid. Still now I even have a clear answer on how to proceed.
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Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote1 Save
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Anton F wrote a review Mar 2024
Yuzhno-Sakhalinsk, Russia2 contributions
1.0 of 5 bubbles
Vladivostok - Moscow
Domestic
terrible company, disgusting attitude towards their passengers, constantly shirking responsibility, prices for flights in Russia and abroad are too high and not worth the price, especially the way they serve on board, portions and food rations are too poor, this is especially evident on flights international, everything is in restrictions, flights to all directions are delayed without explanation, they do not fly to all cities of Russia, despite the fact that some regions of the country allocate money for the company to transport their compatriots, luggage is lost and broken and they don’t even charge for it their responsibility, if in some emergency situation decisions are made very slowly and everything needs to be done through the main office of the company, prices for foreign countries are too high compared to foreign companies that are 1000 times better than them, the mileage accumulation program has turned into a complete rip-off, visit the business lounge only 3 hours before departure, when all over the world you can visit this lounge as much as you like, whenever you want, and it doesn’t matter when you came to visit it, it was funny to hear that this rule was invented by the company’s management, accrual of miles for flights, as they said, is a complete rip-off, for flights they give too little compared to other foreign airlines, I do not recommend this airline for flights abroad and in Russia
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Showing results 1-5 of 7,956
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Para descansar
2 Helpful votes
Красивый вид на Альпы при посадке
1 Helpful vote
Аэрофлот
4 Helpful votes
Showing results 1-5 of 7,486
Nassim K wrote a tip May 2024
1.0 of 5 bubbles
"Avoid this company"
Sāsvata D wrote a tip Mar 2024
1.0 of 5 bubbles
"Look for S7 company"
Julian wrote a tip Feb 2024
2.0 of 5 bubbles
"Try to avoid. "
Ellie B wrote a tip Sept 2023
1.0 of 5 bubbles
"Dont fly with them"
Deshy Sihombing wrote a tip Jan 2023
5.0 of 5 bubbles
"Keep the good work"
Showing results 1-5 of 100
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