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Aeroflot


11,014 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,014 Reviews from our TripAdvisor Community

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11,014 reviews from our community

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Showing 2,504: English reviews
Moscow, Russia
Level 6 Contributor
429 reviews
150 helpful votes
Reviewed yesterday
NEW

The flight was good: service, food, landing and so on. The entertainment system is very good! There is a lot new movies! The seat should be more comfortable for such long flight. The only problem we have it is check-in in Bangkok international airport - it is something terrible! We spent almost two hours staying in a line!

Date of travel: December 2018
International Economy Bangkok - Moscow
Helpful?
Thank serkob
Berlin, Connecticut
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Terrible!!!!! I know that Aeroflot is bad but after this fight I know that is not bad is very very bad and terrible So disgusted food I can’t believe that is possible and glass of water you must ask like privileged stewardess disappeared and probably sleep no sneaks no drinks Dirty at saloon and toilet Screen not work Terrible!!!!!!!!

Date of travel: November 2018
International Economy St. Petersburg - Bangkok
Helpful?
Thank Alexey G
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed yesterday
NEW

The flight was very comfortable, the crew was kind. The plane was clean, with plenty of space. Food was of a good quality. Sky shop is great

Date of travel: December 2018
Russia Economy Belgrade - Moscow
Helpful?
Thank MarijaMMB
Gallizien, Austria
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed yesterday
NEW

If it weren't for the shortest flying time, I would prefer any other airline. 1. If you do not have a quick connecting flight, you need a visa for Russia, even when in transit - and when your flight is delayed you have a serious problem with Russian immigration. They still seem like reilics from the former CSSR 2. The...

Date of travel: December 2018
More 
International Economy Astana - Vienna

Helpful?
1 Thank siegfried l
New Delhi, India
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

The flight attendants were friendly and extremely helpful. At the midnight, they were serving good food with awesome juices

Date of travel: December 2018
International Economy New Delhi - Malaga
Helpful?
Thank Archi B
Yerevan, Armenia
Level 5 Contributor
49 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

OK! Grab a coffee. This could take a minute. I was stranded in Dubai, as in my Kenya Airways flight, from Kilimanjaro, was delayed by eight hours. Next, my connecting flight in Nairobi sat on the tarmac for an extra fifty minutes, while a “landing” light was replaced. I therefore missed my Dubai airport Sleep n Fly accommodation (by eight...

Date of travel: December 2018
More 
International Economy Dubai - Yerevan

Helpful?
Thank GhettoGtravels
Washington DC, District of Columbia
Level 5 Contributor
54 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

This air line company has been winning many titles in Western Europe consistently as the have truly reinvented themselves. The service is great: they will help you with luggage, they serve drinks and food throughout the flight diligently. The plains are clean, entertainment selections are great. The only improvement still needed is food. It is decent but not great. Vegetarian...

Date of travel: December 2018
More 
International Economy Washington DC - Moscow

Helpful?
Thank 259Maria
Rishon Lezion, Israel
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

kind and friendly crew, flights on time. reserved seats and special food from airline's website. food was average.

Date of travel: March 2018
International Economy Tel Aviv - Tokyo
Helpful?
Thank bovermn
Paris, France
Level 6 Contributor
121 reviews
41 helpful votes
Reviewed yesterday
NEW

Professional staff, complimentary drinks are offered fairly quickly once you are in the air. The food was offered for the long international flight ; they even had a kosher meal for my friend (in a box). The quality of the meals are correct in Economy, but are quite repetitive for the Kosher version. Usually, there are a lot of announcements...

Date of travel: October 2018
More 
International Economy Paris - Tokyo

Helpful?
Thank Delphine P
Bari, Italy
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed yesterday
NEW

I will never change company, excellent service, It remember me the time when Alitalia was great (1960 1970). Only the food tray needs to be improved. it's inconvenient but is absolutely not a big problem. Toilette is very little but I tink is now a master to all company.

Date of travel: August 2018
Domestic Economy Moscow - Vladivostok
Helpful?
Thank Carlo P
See travel tips for airlines
“Never flight this airline”
642alexeyg, 18 Dec 2018 | Read review
“Chose another airline”
523siegfriedl, 18 Dec 2018 | Read review
“No real tips as check-in and transit were as good as it gets.”
peterc0le, 18 Dec 2018 | Read review
“Ensure that you have at least more than one hour for the connecting flights”
Miricana, 17 Dec 2018 | Read review
“Problematic is international transfer in Sherementyevo Airport.”
jirimoninec, 17 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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